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L B.

  • 2 Reviews
  • 25 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since July 2017

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2 Reviews by L

Placed an order 2 weeks ago, have not received any type of communication. When made an inquire about why it has not been shipped - customer service just CANCELLED the entire order of 4 different items. They didn't even try to find out what happened, just take an easy road and cancel everything without my consent. Fulfilment process is awful, customer service is awful too - they sending meaningless emails with empty apologies. Website pictures of items are poor quality and most of the time deceiving, therefore very often items need to be returned. When return to the store it takes an eternity, because associates at the registers MUST create a new label for each item, attached the label to the item, make some entries at the register and only after that they process customer's return. They do have good prices, however this is NOT an excuse for terrible service
Received a letter signed by Victoria Castilla (Manager, Customer Care Center) asking for my feedback.
Called Customer Service to clarify the purpose of this letter, and ended up with absolutely HORRIBLE customer experience
The person who answered the phone (didn't state her name) was extremely rude, spoke obnoxiously, and when I asked her to be more specific about the topic we discussed she asked me: "What is your language? What country you were born and raised?". That was totally inappropriate and sound like interrogation.
Lately, when I talked to the supervisor of the customer service, she refused to provide the name of the rude employee and was not polite either.
It is unbelievable that so called high end retailer has so poorly trained customer service.
I've been Neiman Marcus customer for 20+ years and was always pleased by their efficiency and excellent customer service. Well, it is all in the past, the things got changed and not in a good way. This company stoop way too low. I will definitely stop shopping in this store and will share this awful experience with as many people as I could.

L Has Earned 25 Votes

L B.'s review of Neiman Marcus earned 7 Very Helpful votes

L B.'s review of TJ Maxx earned 18 Very Helpful votes

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