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L B.

2
Level 2 Contributor

Contributor Level

Total Points
541

6 Reviews by L

  • Whole Foods Market

2/25/23

I've been shopping in this store since it was first opened. Always satisfied with everything - variety, stocked shelves, good service, never long lines to the registers - enough registers were opened, etc. Even at the difficult times of Covid lock downs, they kept up a good work. Yesterday this store looked unrecognizable - many shelves are empty or in disarray (frozen foods, etc.), only 2 (!) registers opened and this is Friday, 4 PM (!); of course, both have long lines, the section with self service registers had a moderate length line, but the entire process of self-service is rather chaotic. Customer has to play the role of cashier, because not everything has barcode to be scanned, so customer needs to do search, manually, enter the product code form the tiny labels on fruits and vegetables, etc. The prices in Whole Foods stores are high enough; isn't it suppose to include some service as well, instead of being your own cashier? Having 5 or more registers and only 2 opened is unacceptable as well as empty shelves in the middle of the weekday. Very disappointed with this particular store. Will share the experience with others.

Service
Value
  • Nordstroom

4/22/21

It happening way too often, I got promotional email and started shopping right away, selected item, placed an order and... in a few hours learn that item is not available.
Web site support MUS check the threshold BEFORE generating promotional emails.
What a joke of customer service your store became.

Tip for consumers:
When placing order don't get excited, your items could be cancelled within several hours after order placed. Happened to me many times. Web site support doesn't do their job and apparently Nordstrom completely ignore that issue.

Products used:
Nothing

Service
Value
  • Nordstrom Rack

4/14/21

This company should stop deceiving customers with their empty advertisements. They sent promotional emails, and even if you will open this email next minutes after you received it, you'll find out that HALF, really half of the items already have "sold out" status. Company is so disrespectful to the customers, they don't even bother to check the inventory and update the website BEFORE sending false emails. I'd give them 0 stars if it will be possible.

  • Marshalls

12/2/20

Keep getting conflicting delivery messages for the order placed on June 3-rd. For the last 5 days (!) received daily notification that order will be delivered TODAY, and nothing happening; the same repeating every day. Meanwhile 2 days later placed 2 orders with TJMAXX and they have been already delivered. The contract Marshalls has with FedEx is garbage. These deceiving delivery update messages must be stopped! Customer rather waits and have something concrete than getting useless daily updates. Had the same delivery problem back in November 2020, apparently nothing changed. The good thing is that very often Marshalls items are available in other places, which have better contract with carrier and no delivery problem for customers.

Service
Value
Shipping
Returns
Quality
  • TJ Maxx

3/23/19

Placed an order 2 weeks ago, have not received any type of communication. When made an inquire about why it has not been shipped - customer service just CANCELLED the entire order of 4 different items. They didn't even try to find out what happened, just take an easy road and cancel everything without my consent. Fulfilment process is awful, customer service is awful too - they sending meaningless emails with empty apologies. Website pictures of items are poor quality and most of the time deceiving, therefore very often items need to be returned. When return to the store it takes an eternity, because associates at the registers MUST create a new label for each item, attached the label to the item, make some entries at the register and only after that they process customer's return. They do have good prices, however this is NOT an excuse for terrible service

  • Neiman Marcus

7/21/17

Received a letter signed by Victoria Castilla (Manager, Customer Care Center) asking for my feedback.
Called Customer Service to clarify the purpose of this letter, and ended up with absolutely HORRIBLE customer experience
The person who answered the phone (didn't state her name) was extremely rude, spoke obnoxiously, and when I asked her to be more specific about the topic we discussed she asked me: "What is your language? What country you were born and raised?". That was totally inappropriate and sound like interrogation.
Lately, when I talked to the supervisor of the customer service, she refused to provide the name of the rude employee and was not polite either.
It is unbelievable that so called high end retailer has so poorly trained customer service.
I've been Neiman Marcus customer for 20+ years and was always pleased by their efficiency and excellent customer service. Well, it is all in the past, the things got changed and not in a good way. This company stoop way too low. I will definitely stop shopping in this store and will share this awful experience with as many people as I could.

L Has Earned 41 Votes

L B.'s review of Neiman Marcus earned 7 Very Helpful votes

L B.'s review of Nordstroom earned 2 Very Helpful votes

L B.'s review of Nordstrom Rack earned 3 Very Helpful votes

L B.'s review of Marshalls earned 3 Very Helpful votes

L B.'s review of TJ Maxx earned 26 Very Helpful votes

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