NM has no customer service. Emails either stay unanswered or I receive some really dumb short meaningless answers unrelated to the issue.
I had two problems with NM online recently. They charged me in Paypal on order that was cancelled and never paid me this amount back. I called, I emailed, I am doing it for 2 months now, still they did not returned my money. This is called stealing.
Second issue is with the gift card - again, a cancelled order and gift card that I used is not valid now, but they did not bother to provide me a replacement gift card or any other form of refund. They charged that money and never replied to me about it. I tried to call them few times and each time their customer service tells me in a very aggressive manner a different story - that new card will be sent to me with Fedex, that it will be issued as Paypal refund, or returned to credit card.
I don't think they do take our money in exchange for nothing intentionally, I believe that NM is a big mess and they don't have their financial operations under control.
My advice - never pay them via PayPal and never cancel your order with them. You better wait few days to receive it and ship it back then. Otherwise, you will never see your money again, no matter what you do or how hard you complain to them.

Unfortunately, NM are not competent or their system has serious flows - they learned how to handle returns, but everything else that is out of this standard scheme is a complexity level way beyond their competence. If I knew it few months ago, it would save me money.

This is a redundant issue, my 1st concern is that I placed an order for a pair of ban sunglasses, I received them however they fit like they were meant for a child. I sent them back about 4 weeks later I received a pair of sunglasses in the post all broken with a note attached stating we're sorry but we cant take this item back b/c you have used the item. The glasses were destroyed not all the pieces were included. I called and they told me to send them back and they will credit my account once I send them back. Okay its been 2 mths no credit for 85.00.

I recently ordered fathers day gifts and 2 pair of tory loafers. I check the email to see when I would recieve the item and I was unable to access the fedex tracking information. Called customer service and the girl stated that I needed to contact the credit dept however she could not transfer me I would need to hang up and call them. Tried calling no answer.

Thanks for redundantly letting me down as a consumer.

Traci

They just do not seem to be able to deliver the product. Delivery date is changed every time I contact. Always same excuse of warehouse issues. Looks to me like they are a scam.

My hubby made a purchase of over $800 from neimanmarcus.com. It was meant to be my birthday present for my 30th(obviously a surprise). Alas, 2 weeks after purchase, the package was lost in transition and they had to open a claim form that took 2days-5days before they could ship an exchange/refund. Anyway, 3weeks after, claim form was processed, no exchange of purchase, and money was returned to his credit card. I of course found out about all this when my hubby was apologizing for not getting a gift he had ordered. The store didn't even offer him an option to purchase something else on the site... They must make so much money that $1000 was not worth the customer service in terms of ensuring purchase and customer satisfaction.

Never buy anything online for that company I bought Ferragano belt and the company delivered to me without box with rust on the bucket unbelievable.

My mom is the kindest most generous woman I know. When she bought the LA Mer cream from neiman marcus, she was elated. After putting a dap on her face and the eye serum under her eyes, her face has a really bad reaction to the cream. I brought it back to neiman and asked if they could exchange it for another product, the manager Tracy says NO. My mom spends m-f From 3pm-6pm volunteering an after school program which she loves. She would have the best time with the 4 and 5 years old. She would teach them mandarin verbally and in written form. She reads them children stories in Chinese. The kids would take turn reading children stories to her in English. She teach them calligraphy, tai-chi, and how to use the abacus. She brings food in so no children would go home hungry. The parents of the children also have my mom's cell phone so if they are late in picking up the kids, she would keep them company. The only vanity my mom has is like lady cream and lotion when she could afford it. Now we will wait and see when she can go back to the after school program. Those kids give her so much life and energy for a 75 y. O. lady. She misses them and don't want them to see her in her present condition. The kids love her and vice versa

I had such a good luck to encounter Ms Basha Green at the Roosevelt Field Mall as I was buying an evening gown to attend a gala, Ms Green was so knowledgeable, so helpful, o customer oriented, she made me feel so special, she left me with the impression that this where you should come back at the time, definitely she is a great asset to your company

I shopped downtown at Neiman Marcus many times over a 20-year period in my last state. Then we moved to another state... the closest store is nearly three hours away so I have ordered online all the years we've lived here excluding two trips to their store when I knew I needed the items for a trip. Don't understand so many negative reviews because not once have I ever had a problem with them. Sometimes an item might have been delayed a day or two but they were right on it with updates and returns were handled with no problem. Sometimes you do have to wait for exchanges, etc. But have talked to customer service many times and not once was anyone rude. Sometimes your attitude and how you talk to them can set the tone for the outcome. And maybe many of you did experience poor service, bad reps, etc. but it just seems like people love jumping on the negative bandwagon. And I am sorry that sometimes the wrong employees might get hired. But Neiman Marcus is still a good store and my purpose is to say they have always done their job and treated me professional and courtesly and corrected anything that was not right. I just wanted to convey that positive response.

I ordered something was to be delivered by 6-15 for bday... it wasnt... they don't care... I ask for refund... still waiting... hard earned money should not be spent here... co is a joke

I feel completely scammed by Neiman Marcus after purchasing an order online that was not received. On top of that took them a month to realize that they never send me mine order.

Neiman Marcus is the Scrooge of Christmas! Those scumbags assured me up and down that my advent calendar was coming and that it was in stock and my order would ABSOLUTELY NOT be cancelled, and guess what? Best part is they did not even notify me, I had to search it out for myself. First year in 16 years that my kids don't have a fun advent calendar. If they had just been honest with me 3 days ago when we talked I could have scrambled and found another, or filled a wooden one I had, but NOOOOO, they assured me it was going to be overnighted and I would get it Tuesday. What complete jerks!

I tried to order items for Christmas from Neiman Marcus online. It started off hopeful – then turned into a challenge quickly. First, the banner at the top of the website is wrong. There is NO free shipping. Second, when shipping items to multiple addresses, the page keeps reverting to the sender's address, causing you to have to re-select the actual address (you JUST entered)…. Again and again (especially for multiple recipients.) I had ten items going to 8 locations. This turned into a tedious back and forth task double checking and correcting addresses. Then, once I was certain all the information was STILL correct…. I placed the order. Low and behold, they omitted an item on the summary (although the item count at the Order Summary charge showed 10). The online chat was slow and no real help. I called CS and they were able to confirm all ten items, but they had two of the same item going to one person. UGH! They did fix it by canceling that one item…and reordering it. BTW – my email confirmation only showed ONE ITEM! This is totally messed up! Taking my holiday business elsewhere for the remaining items I need. Lastly, this order process took nearly an hour and a half (not very efficient!) and totaled nearly $1000. Beware ordering online from NM. Might be faster to just call or visit a store!

They are prejudice I didn't receive my order and was told I couldn't get a replacement nor refund because fedex took a pic of the item being delivered to my correct address no signature no person item left at door I live in apartment complex and was supposed to have been delivered during my work hours while I wasn't there and I live alone I will never shop with them again I'm out of 900 dollars and it was for a wedding reception

Received my first red bottoms for Christmas but they were wrong size so I went to the store to find out what my size was. The sales person had no knowledge, telling me what my size was when I knew better than to agree with him. So we ordered the shoes, they came in a week later, still snug but the sales person assured me that they are supposed to be tight since they stretch out over time. My foot was spilling out of them and toes curled up. I was at Neiman Marcus after all and wanted to appear sophisticated as not to argue with "knowledgable" sales person. Got home tried them on, too small. Went to the store again asking for shoe manager. She placed an order in front of me, the order arrived with my red bottoms damaged, no red bags. Nothing. So disappointed. Who spends that much money on shoes to go through all this trouble?!?! So the person who gave me the shoes wants nothing to do with Neiman Marcus ever again and neither do I. At this price point you expect excellent service and quality. Shame on you Neiman Marcus. Gave you three attempts and a complete failure from your part.

What's going on neiman marcus?! I am no longer direct! I already have 4 orders or the wrong product is not the same! Contact support is not possible! Isvis has become the lowest level online store!

I ordered a YSL purse on December 21st online. As of December 28th my order has not been shipped. I contacted CS on December 28th and was told i would receive my item on January 5th.I noticed on January 4th my order has not shipped so i called and canceled my order and was told it would take up to 3 days for my account to be credited. On January 5th i received an email stating i will receive my item on January 10th. I called CS and spoke to Tanya and she stated that my order couldn't be canceled because it was in process of shipping.BS lie if i canceled 3 days ago why is it in the process of shipping and it's still in the warehouse why can't i cancel. They do not have this item in stock. Just admit it