Barbara M.

I shopped downtown at Neiman Marcus many times over a 20-year period in my last state. Then we moved to another state... the closest store is nearly three hours away so I have ordered online all the years we've lived here excluding two trips to their store when I knew I needed the items for a trip. Don't understand so many negative reviews because not once have I ever had a problem with them. Sometimes an item might have been delayed a day or two but they were right on it with updates and returns were handled with no problem. Sometimes you do have to wait for exchanges, etc. But have talked to customer service many times and not once was anyone rude. Sometimes your attitude and how you talk to them can set the tone for the outcome. And maybe many of you did experience poor service, bad reps, etc. but it just seems like people love jumping on the negative bandwagon. And I am sorry that sometimes the wrong employees might get hired. But Neiman Marcus is still a good store and my purpose is to say they have always done their job and treated me professional and courtesly and corrected anything that was not right. I just wanted to convey that positive response.