I recently spent over $1000. 00 on skincare purchases at Neimans online and there was one gift with purchase that did not add onto my cart. So I called and texted them and they told me that its one gift with purchase which is a TOTAL LIE because out of so many items I purchased it only comes with one tiny free sample gift? Other retailers like Saks, bloomingdale's and Nordstrom pile you with free gifts! They don't give a crap about customer loyalty AT ALL

I used to shop at Neiman Marcus, not minding that I paid a little extra for class and creativity. I used to love this store until I found out that it sold Dina Mackney jewelry. Dina Mackney and her murdering mob connected father singlehandedly drove her husband Chris Mackney to commit suicide because she left him without contact to their two children and completely penniless. If this is the kind of class that I pay for at Neiman Marcus, I can spend my money elsewhere and not support murderers.

They have the worst customer service ever! I ordered a pair of Stuart Weitzman shoes and waited 2 weeks, I had to call them just to get answers and they weren't helpful at all, they offered a refund, but I really really want those shoes! They are horrible, they don't even contact you when they are wrong for their mistakes. So I just ordered the same shoes that i want in www.robecart.com and I'm surprise because the service is fast and the quality is perfect.

Someone used my credit card to make a phone purchase of a $6,000 Chanel handbag. Had my CC # and sent it to my co-op address. Someone signed the Fedex tablet with my name (but not my signature). The co-op has a computerized package receipt system and the log shows no packages arriving for me that day. Neiman Marcus insists that it was me dispite all the facts. The Fedex signature was on a Tuesday at 10:14 in the morning. I'm in a different state working at my desk at that time. Neiman Marcus refuses to relinquish the charge. I'm now stuck with a $6,000- charge on my Chase credit card and Chase keeps telling me that Neiman Marcus says it's a valid charge. I had never been in a NM store before. This is ridiculous. My cards aren't worth $6k each. They are the big beating up on the little and something should be done. I didn't order it, I didn't receive it. Some little $#*! in their Short Hills store won't take the blame so I am stuck with it. Someone please help!

E
Adjunc Professor at Tarrant County College
The location is so difficult confusing. Other thing the hours open is super short they close at 7:00 Other programs. They have like 3 sale associates on floor nobody assistant for helping. The lady was helping to me she was so rude and so disrespectful to me and my kids. It seems like " Human Resource " in Nemans never evaluated their associates saller. They are so disrespectful to customers in this location.

I ordered the Ziip device & gel duo which is well over $500. The shipping department just sent the gel, not the very expensive device. When I called customer service to ask them to send me the device, they said that they couldn't do that and that I would have to send the gel back (a hassle in and of itself). They also said that they would only refund me my money once they got the gel back and then recharge my card for the device. SO INEFFICIENT when all they had to do to solve the issue was ship my missing device. The absolute worst shipping and customer service experience. I told them I just wanted a refund and that I will be taking my business elsewhere.

I ordered a pair of Balenciaga Sandals on line, when I received them it was the wrong color. I took it to a store to exchange it, they didn't have the color I wanted. The attendant in the store was very rude and told me I would have to pay $ 25 to have the sandals reshipped. I refused as it wasn't my fault they didn't get my order right. I am very disappointed and expected better service from Neiman Marcus. Not sure if I'll ever shop there again, the sandals that I wanted is not available and they don't know when it will be back in stock!

SCAMMED...
I was FRAUDULENTLY charged $700 three days after the store, that I drove TWO HOURS to, told me my order was CANCELLED (and it was an order for a $300 item!). They LIED repeatedly telling me they tried to "contact me." Tried to complain to Neiman about this. Two 15-minutes on hold calls, gave up. Then try getting your stolen money back! What a runaround. Emails, phone calls, credit card disputes. Still not a call from the "polite" salespeople at the store. Such a mish mash of incompetence and deception. This whole chain should not survive the coming recession...

Horrible, i paid for 2 day shipping and when i called they always gave me different delivery dates. Please stay away from this place, don't order its SCAM!

Neiman Marcus -Stanford Team

Very bad customer service shoes department those people they don't know what are doing. Tatiana is horrible, she need to learn take the ownership, very bad never again.

Love this duo Tom Ford did great with this contour, gives the right shade, glides on so smooth. Im truly grateful I got to try this product for free through influster.

Terrible ordering experience. Terrible post-order/post-delivery customer service. Terrible attempts to rectify the problem. Ordered a pair of Louboutin Pigalle Pumps in Red on 12/31/14. Received the shoes in "multi" color 4 days later. Called Neiman Marcus customer service telephone number to inform them of the error and was told that although they no longer had the correct shoe in their warehouse, it was in stock at a store in San Diego and that the shoe would be shipped to me the following morning. I was also told that I'd receive a follow up phone call the next morning. The follow up phone call never occurred, and 16 days after the original telephone conversation, I called Neiman Marcus back in order to follow up on this order only to find that the shoes were never sent from San Diego. After escalating the phone call to a "manager" (Jane W.), my only recourse is a gift card to reorder "a different item" from Neiman Marcus. Having been subject to such a horrendous experience with them and their "customer service" (I've honestly been treated better at discount stores like Target), what makes you think I'd ever give them the opportunity to have my business again, even taking Neiman's gift card bribe into consideration? Absolutely absurd and ludicrous!