Lillian V.

Been members for years. When any member of the family has a flat, fender-bender or needs a tow they show up quickly and ready to help. Saves us a ton of money as cars age. Also enjoy the many, many discounts.

Love NordstromRack.com and HauteLook.com - what fantastic deals on designer labels! Fast delivery and easy returns!

Ordered a sofa bed based on the style and the reviews (the latter being important in the decision-making process). Received the sofa having paid for expedited shipping (doesnt mean a thing as its on their processing time). Its okay, but a horrible sleeper! We did our research, too! Suspicious that the customer reviews and ratings are not real.

Ordered bedding set in October and periodically checked to see tracking status to no avail. Thanksgiving day, I called customer service. The call center rep in Philippines had system trouble due to high volume of calls... after 20 minutes he discovers the merchandise was never sent to UPS. He promptly refunded my money and politely said he did not know what happened - and, Happy Thanksgiving. No apologies. Will never shop Macys.com again. The competition gets customer service.

The intuitiveness and ability to store large projects and graphics paired with its dependable quality make Mac a great investment! Received an iPhone in 2009 and upgrade every year or so. The Apple store is helpful (we use the Genius Bar - but rare). Customer Service calls are helpful and resourceful. I have a 5+ year old MacBookPro used for work daily and expect to use it another 2 years. I know some PC users who have to replace every 2 years.

What I love about Groupon is the restaurant discounts (to those restaurants we frequent anyway). Also really like the concert venue offerings as we enjoy seeing live music. Come across some really amazing deals as the costs to go to these events keep going up.

Been a Netflix subscriber for a very long time and am very happy with the programming. My challenge is with all of the overlaying categories when searching for programs to watch. After my teen nieces visited and watched some programs, our programming suggestions are skewed toward their demographic. My bad - need to set up a guest channel for the glampers in the media room, but this busy hostess can hardly keep up at times. So - chilling with Netflix is great (once we find a program).

Saves so much time and money shopping online for necessary items, gifts, groceries, meals - and, with some of that time we can watch some really awesome shows.

Smart website, awesome designers and depictions, discounts and quick delivery - not to mention excellent customer service. Nice packaging for gifts, too!

Wish I knew what I know now... My card was promptly charged for the purchase, but have yet to receive my order. You can order from so many other online retailers (pay less) and receive the items in a day or two. How do they stay in business?

Love Nordstrom.com and the ability to order online and pick up at the store a couple of hours later!

Flowers received were bruised and banged up (like they were in a box and kicked down a block. With apologies to the recipient, I contacted FTD (I was a gold member), I called and emailed a few times, but no one ever responded. I had hoped to let them know to assess what had happened - bad product, delivery... as it may have effective many customers. I never heard back by phone, email or even through account in mail. No customer service at all! Now I only send flowers directly from local florists.