I recently bought Chloe Aby handbag on line and was so excited because I bought $2190 bag for almost 75% off.
But guess what? When I opened the box... I find a Tory Burch tote without any tags! I was like What?! So I immediately called the online store and explanied what happened. The manager told me that Chloe Aby bags are sold out and what would I want to do. I was like well first of all I want to return Tory Burch Tote and get the Chloe one because I already paid for it but got the same answer Sorry, we are sold out.
How can a store like Neiman Marcus send a customer the wrong merchandise? So now I have to waste my time by going to the store to return the wrong bag!

Sometimes it takes me a little while to make a decision about certain purchases. I enjoy being able to shop in a brick and mortar store, try on a product before I purchase it, and have the convenience of making returns in person. With Neiman Marcus I can shop in the store but not feel forced to make a purchase right then and there. I can try on something for size and touch the product to feel for quality and then I can go home and make my purchase online! This works perfectly for me! And, if I change my mind, I can easily take my purchase in to the store for return or exchange.

I ordered 1 coat online, they called me, left voice mail, couldn't process my card,. I made new purchase, the same coat and used different card, they emailed me again, they couldn't process card, so I called back and BOOM... my card worked... but... they charged me twice. Tried to call the store, was on hold for almost 40 mins, and still didn't get a good answer, why I've been charged twice. Thought the store is a good quality and great service, turned out... opposite. No more!

I will never try to order from
This company again! I placed an order for sale
Item and some how it's lost and saying I never ordered it! SAKS is better! Nordstorm also! Horrible service! I feel that the item was displayed but was already unavailable! They could have sent an email stating this! I waited on the Item and decided to reach out to them. Never order from this company

I ordered 2 designer sandals and 2 shoes. 2 of them were cancelled, but when I ordered them online, it said on the website that there were 2 pairs remaining. And btw, I haven't gotten my money back. The other 1 is back order and the one for my husband was an Off white brand sneakers which we had to return. We received 2 right foot shoes with 2 different sizes. One was so dirty and used, and the other one was brand new.

I used Neiman Marcus to shop for a "luxury" handbag for the first time. Let's say this is not what I was expecting. I made an online order for pick up on December 18th 2022. It is now January 3rd of the NEW YEAR, and still no word on what's going on with my package. Every single time without fail when I reach out to customer support via text through their website, or over the phone, I keep getting told the same thing, "It will be shipped the next day" and guess what? The item never does! This is the most frustrating experience I've had and I'm a first time buyer. I was really hoping for much speedier shipping times. Going on 3 weeks and I'm just hoping that it will be shipped soon. This is just ridiculous. Why won't they call another NM who has what I ordered and have THEM ship it out instead of inconveniencing the customer to cancel their order, wait for a refund and re-order. I'll update to let you know if I EVER receive my package. So far, I do not recommend.

I ordered online and it has been over a month and I still have not received my shipment. When call customer service you are on hold for 20-30 minutes. They out source the customer service so someone from a foreign country will answer. When you get in touch they do not have any information and cannot help you. They ask to place you on hold to get their manager and you have to wait another 30 minutes. They also purposely disconnect you and you have to call again and start the process again. They are the worst to deal with. I still have no answers and do not know when I will get my shipment. They do not care and they outsource everything. Horrible and will never do business with them again.

After the comments on their Facebook about bad experience with customer service, the management fixed the problem. The major problem in their customer service are:
They don't have any problem solving skills. You want problems to be fixed, and they don't make effort to fix it, just telling you to return your order.

They also don't have basic math skills. That can be related to lack of job training too. No logical thinking either. They can't do simple task like doing price adjustment.

Another problem is they lie to the customers. When I called to double check if they did price adjustment for me. The staff said I can do it for you. I asked "did the staff I talk to earlier do it?" The staff answered " yes, she did it, I will do it for you again." If the staff did it earlier, why you need to do it again. The bunch of lies.

The staff in their customer service are not helping their company to grow. They are their to destroy the company.

I ordered a perfume online and they sent me the perfume unwrapped and the box was open? I then call them to get an exchange for their mistake. I ship my perfume back and without my knowledge, they charge my card again for an exchange.

Worst online customer service
Worst online customer service. Tried to chat with online CS. First agent was assigned after 4 minutes of waiting. (3.22 entered into chat, 3.26 pm agent was assigned, 3.29 no reply from the agent).

2 nd attempt today 3.33 pm entered into chat, they said waiting time is 2 minutes, but until 3.55 no agent is assigned. What a wasted 22 minutes

This NM chat apps is totally useless! I tried to get my refund with no success

I purchased a $800 watch from Neiman Marcus online in early January 2016. I was sent a different watch than what I ordered, same brand, wrong color. I called customer service and returned the watch. On January 15, I received an email confirming the receipt of the return and a credit to my credit card. On February 24, more than 1 month later, I received an email informing me that I have been charged $800 since I have decided to keep the watch. I called customer service and was told that a credit will be issued in 3 to 5 business days. I called customer service again on March 1 and again on March 10, each time was told a credit would be issued withing 2 to 3 days. It is now March 17, still no credit, no watch and I am out $800. I contacted AMEX and am currently disputing the charge back. Neiman Marcus is beyond incompetent when dealing with issues like the one I am having.

I opened an account at NM at 2AM EST and I called to get my credit limit since it is not indicated on credit approval. Nevertheless, the agent states my account was opened the day before but I could still qualify for the 5000 points. I called again to check the status of my order an again was told the points will show. Now its 5 days later still no points. The third agent says I opened the account the previous day at 11:30 pm and the points cant be added but a request will be submitted to the marketing team. Its a bunch of BS and false advertising. Make sure youre in the right time zone when you apply for these marketing schemes. I wont be spending anymore money with NM and may return my purchase. Thanks for this useless card NM!

Today my daughter and I were looking for a rehearsal dinner, an after ceremony dress and a suit for myself. After having no luck in finding someone who wanted to help I ran into Daniel. He was very pleasant and he asked what we were looking for. He listened attentively and showed several outfits. He was very professional and didn't lose interest or dropped us when we couldn't find the size or color we wanted. He also tried to find us the item online but it wasn't available. He took my contact info to follow up if something comes available. He is very knowledgeable and made our shopping experience very pleasant. Thank you Daniel! Mara R.

I have been a customer for more than 2 decades, the service is declining tremendously.
They kept sending the wrong item or the wrong size.
Refund is very difficult to get or an exchange.
This is something new to me, I am very desappointed.

I ordered a chemise to be shipped to Singapore and inside the box is a Mens Givenchy Jacket that has been shoved like it's garbage. I waited a couple days wondering if NM is going to contact me about the wrong item shipped. Nothing! I sent the item back and it's been almost a month and still waiting for my credit to show up. Other online retailers (Netaporter/MatchesFashion/MyTheresa/Farfetch) with an International shipping platforms do not take a MONTH for refunds. Avoid Neiman Marcus if you live outside of the United States.

Ive been NM customer for decades because they used to have excellent customer service. Now they are unresponsive, uncaring and lack ordinary common courtesy toward their loyal customers, particularly in their SF couture Department. Alice Steinmiller, the Couture Department Manager, never returned my calls. I contacted Shannon Blunden, the Assistant Store Manager, who also didnt return my calls as she promised. The issue is that I need to replace a $27,500 coat I bought at NM, but they no longer carry high-end coats. When I asked for their help finding a similar-priced cost at one of their other stores, they simply ignored me. They dont want my business and their behavior is unprofessional and inexcusable, to say the least.

I attempted to place an online order for two hours but could not get to my checkout site. I wrote to customer service who suggested I try LiveChat. I was disconnected once and the second time I gave my phone number and email address in case I was disconnected. I spent 15 minutes online and was disconnected. There was no attempt to communicate with me. I then connected with them again, but the salesperson - Val - was no longer logged in - he had disappeared along with my order. The next person could not find my order. I tried to make a phone order but the item I was looking for was now sold out - three hours in total, so not surprising. There was no attempt by Customer Service to rectify this.