Ika B.

Worst online customer service
Worst online customer service. Tried to chat with online CS. First agent was assigned after 4 minutes of waiting. (3.22 entered into chat, 3.26 pm agent was assigned, 3.29 no reply from the agent).

2 nd attempt today 3.33 pm entered into chat, they said waiting time is 2 minutes, but until 3.55 no agent is assigned. What a wasted 22 minutes

This NM chat apps is totally useless! I tried to get my refund with no success

I purchased Cookware set on June 7 and opted for an Express Shipping where it was written as 1-2 Business Days. As I need the things asap then I don't mind to pay an extra USD 15 for the Express Shipping cost.

What I found our now on June 8 from their site that the items is "On the way, Arrives by Monday, Jun. 12" whilst if it 1-2 business Days it should be arrived by 8 or 9 June. I felt ripped off by paying an extra cost for 3 Days shipping instead of 1-2 Days

Order # *******226
GREENPAN
GreenPan Padova Healthy Ceramic Nonstick Cookware Set, 10 Piece

Broken and defect Product Order #: *******

I ordered the A.R.T. Furniture Morrissey Bezel Two-Drawer Nightstand from Luxe Decor, the item is beautiful but unfortunately arrived in Broken and Defect condition.

I contacted the live chat service, after providing them with the photo of the damaged product, they said that the relevant Team will contact me via email.

Couple days after the live chat, we received an email that requesting us to explain the detail of the damage and to send photo/video regardless I have send it via live chat.

After several email exchange, it was not clear on how long they will resolve the issue. They could not give the estimate time frame and responded -quote -"I do understand and I am really sorry for the inconvenience, but as you might now we do not manufacture the products on our own so a lot of things are not depended on us"

It was not expected from a distributor or shop at LuxeDecor calibre, they should have a fast and strong customer service backed up with clear commercial terms with their manufacturer so the can response promptly to customer claim.

I DO NOT recommend to but from LuxeDecor

We purchased through Amex Travel the premium economy United Airlines tickets for LAX - Chicago and Chicago - Heathrow London. We understand there were couple lower fare options with combination of economy class for LAX - Chicago and premium economy for Chicago - Heathrow London or vise versa. Thus when we purchase we were fully mindful to select both flights were the premium economy and paid an extra for that.

We got an email from American Express confirming that both flights were on a premium economy class, however on the LAX - Chicago flight it was written: premium economy with seats assigned to us were: 56B and 56C. When we checked to United Airlines website, we noticed those seats were of Economy Class instead of Premium Economy.

We called the United Airlines and were told that we purchased the economy class for LAX - Chicago flight and the premium economy for Chicago - London. Upon getting that information, we called American Express number, transferred to the travel agent officer to clarify this matter. The Amex Travel officer said that there is no Premium Economy seats for LAX - Chicago flight and the seats assigned to us were the Economy Plus. I asked the officer why Amex sold an economy/economy plus ticket but got us paid for a Premium Economy class? This is a mis-representation on their marketing advertisement, and we requested Amex to refund on this mis-representation. The officer couldn't answer and asked us to contact the Amex Travel manager the next working day. I asked whether he can leave a message to his manager to contact me instead, the officer said he can't do that. The reason why I requested for his manager to contact me is because it took hours for Amex to answer calls.

The worst part came next: when we were on board, we found out that there were Premium Economy seats on LAX - Chicago flight where we were told by Amex Travel officer there were NO Premium Economy seats on that flight that we were assigned to the Economy Plus seats. We took a photo as a proof of it. So it is not only Amex did a mis-representation on their airlines ticket selling, but also lied to us that NO Premium Economy seats on that flight!

I emailed to Amex Travel once I arrived in London on June 20,2022 but haven't got any call nor email response to date.

Refund Problem
I purchased from Luisa Roma in October 2021 and did a return that had been confirmed received by them. On November 27 as I haven't received the refund, I emailed them to find out the refund progress. November 28th they replied and stated that refund had been processed and it might take up to 20 business days for the refund to get into my account.

However to date - December 30,2021 I haven't got the refund and when I checked to the credit card/bank, they said they didn't see any refund from LR coming in yet.

This is one of the worst refund experience ever. I do not recommend anyone to purchase from Luisa Roma.

UPDATE IN JAN 03,2022:

THIS IS THE DETAIL OF TRANSFER YOU GAVE TO ME! NO INFORMATION AS TO WHETHER YOU TRANSFER TO MY HSBC CREDIT CARD ACCOUNT OR SOMEONE ELSE'S ACCOUNT:

Martedì, novembre 30,2021 09:46:27 STO 746,80 ONL
A. R. N.: *********************

I ASKED FOR AN MT 101 OR 103 FOR ME TO BE ABLE TO CHECK TO HSBC! IN ANY CASE WHERE THE TRANSFER IS NOT RECEIVED BY THE CUSTOMER, IT IS YOUR RESPONSIBILITY TO FOLLOW UP TO THE BANK.

I DON'T THINK HSBC CREDIT CARD WOULD TAKE THEIR CREDIT CARD HOLDER'S REFUND