I tried to buy a pair of $5000 Roberto Coin gold and diamond earrings. They were advertised on line Sunday Dec 4th in the evening. $5900 less 20%. Tried to order today Dec 6, called the customer service phone number, lady could not do the order since she told me sale ended this morning at 9am. Her supervisor Monique Whitehead could do it but I had to send her a picture of the ad, she could not receive the email because of her spam filter nor could the other representative Melanie Fanning. What a joke they wanted me to prove it was on sale, bad bad bad service for a company selling high end merchandise calling itself Nieman Marcus. John Butler

My order was never delivered. After numerous calls and chats to get an answer as to where my order was (almost a month later) they still couldn't tell me anything. Supervisor was just as bad at answering any questions. All the company had to do was communicate with me on any updates on my situation and all would have been good. I wasted approximately 4-5 hours on hold to get nothing. I will never order from Neiman Marcus again and I will be sure to tell everyone to be aware of purchasing online with them.

Fast shipping, arriving in 3 business days. Great price; I got it 40% off on a Black Friday deal.

Okay packing. Neat and pretty, but no plastic bag to protect the item from weather or a leaking package.

The fit was very good. I worried when, as a size 10, I had only an 8 - 10 choice. A 10 to 12 in regular sizing is usually best for me. The long jacket fit well with extra room more like a 10 - 12. In vanity sizing, like Alfred Dunner, I wear an 8.

The long jacket is quilted brocade with pleather trim. The duster is made of quality materials and well constructed. Since it is princess seamed, it provides a smooth fit, but if you have a very large bust, you may want to go up a size. I am just a bit busty and the jacket fits me well.

I did not need to deal with customer service, so cannot comment on that area.

The don't have the most accessible or user friendly website and the online deals are few and far between. It doesn't rival the experience of shopping in-store. I would much rather visit a brick and mortar store. It is a much more pleasurable experience.

Subpar service. They pride themselves on not being Nordstroms but Nordstroms way out does them on service, return policies, service, alterations, service, transparency etc.
Better service at Zara and that is not saying much.
Impossible to find sales staff. Had to break in to a change room after looking for a clerk for 30 minutes.
They will not give you a firm price on alterations. Not even an approximate price.
Shopping for luxury priced items with no assistance. More assistance at Macy's. Terrible experience. Will never walk through those doors again in my life. Horrible.

The order was shipped late, shipping was supposed to be next day, fedex had delays due to "weather" even though my area wasn't affected, the shoes finally came in. Here's the best part, my Versace Trigreca sneakers had been worn, no tags were attached or in the box, there were an extra pair old black soles that did not fit in the shoes. I requested an exchange and was told that because I used affirm I would have to return via fedex ground and wait for roughly a week for the funds to be sent to affirm and then after affirm processed the refund I could purchase another pair of shoes. Absolutely not. I use affirm and PayPal to protect my purchases and should be treated the same as other customers. This is something I expect from a Walmart or similar department store not $900 versace designer sneakers.

I just went in my local NM to purchase my favorite lip gloss. As I was checking out, the credit care machine asked me if "I wanted to donate to LGBTQ+ to support human rights"! Are you kiding me! With all the other legitimate charities in the world this is what you are asking your clients to donate towards. I find this repulsive and offensive, you have lost a client and I will be fighting and supporting every against this woke agenda, perhaps you should understand your client base before doing this. Hope you go down just like Anheuser-Busch.

This place doesn't deserve even 1 star out of 5. Terrible experience. I've returned full price item, got the refund back in a gift card form. Ok, nevermind.

Then, I used this gift card which I actually didn't need, just decided to save mine and their time. I've used this gift card + additional amount from a card. They canceled part of the order as the item they had online was out of stock. Sent me 10% of the cancelation amount as a refund in check form (why?) and now when I'm checking my banking statement 3 months later I see I never got the rest of the amount (which is almost 200$).

Guys, seriously. You have only expensive sh*t on your page, why the whole system is so messy?

No I am already 30 minutes with their agent on the phone who seems not to see the payment was charged from a banking card AND a gift card.

NEVER would buy from them again

Attempted to call the Northpark and Houston store. Could not reach anyone no matter how many times I was put on hold and no one answered. I don't know how many times I have attempted to make a purchase with a store and unable to reach an associate. Lines are busy, store managers not picking up, counter managers aren't in the store, I don't have the time. CAN YOU GET YOUR ACT TOGETHER NEIMAN? I will shop a reputable store. Even corporate won't pick up. Really?!?!?

I bought a $62.00 bottle of Dior Airflash Spray Foundation. I used it twice and it quit spraying. Customer service wouldn't work with me fairly at all. They said I could order another can of $62.00 foundation with a small discount. I offered to return my can so they could see I was being honest and felt a replacement was fair and just from a high end department store but both the rep and the manager were very rude and unprofessional. I will never shop at Neiman Marcus again! BUYERS BEWARE!

I returned a mail order gift that didn't fit my love. I had to purchase the gift from a different store. I paid for the original gift from NM using my credit card. NM sent a check to my love as a refund instead of crediting my account.

I won't use NM for gifts in such a manner - too much confusion was caused here.

I ordered an over $10,000 bed in June 2022 from them. In November, I was told the bed was being shipped to me. On 12.9.22 the bed was delivered to me WITHOUT the headboard, footboard and side rails. How multiple companies (Neiman Marcus, Bernhardt and Sun delivery) review a order and no one notice THERE IS NO BED is beyond me. I still have yet to receive my bed. Smh

January 2,2023: It was supposed to be delivered today between 8am-8pm. I take off work, make the appropriate arrangements, stay at home all day only for them to say can they come later at night. No, we agreed on between 8 and 8. I have other obligations and besides I don't feel comfortable having two strange men in my house this late. Why can't you deliver during the time we agreed upon seeing how long I've been waiting. You can't come during a 12 hour window? I've sent numerous emails requested a supervisor to call me and heard nothing. It's pathetic!

I can't say enough... I had an issue with a perfume I purchased, it was from the Creed collection. The perfume was expensive and although it smells good on my friend, it smelled awful on me, it just didn't go with my chemistry. I went to a local Neiman Marcus and tried other perfumes from the creed Collection and found one that went well with my chemistry. I love that they did the exchange for me. My choice for me is Love in Black.

Yes things are more expensive there, but the service is excellent and you get what you pay for.
I love Neiman Marcus.

Do not buy anything from this company. I ordered and paid for sunglasses in April. I have not received the sunglasses I ordered. I have received numerous standardised email, reassuring me that they are posted, or that they investigating the problem, or it is a problem with the local post office. All emails have turned out to be lies. I have lost hope that I will ever receive the glasses I ordered. But I can warn other potential customer. Beware

I placed a simple order for 3 shirts to be picked up at the store. When I arrived only 2 of the 3 shirts were there both of which were not what I had ordered. After some research the employee figured out that, even though it was a single order, the 3rd shirt was sent to another store 75 miles away. In summary I ordered 3 items and NM sent 2 that were wrong and the 3rd to the wrong place for a perfect 0% satisfaction rate. Pathetic!