Neiman Marcus

I purchased a jacket online from NM. When I got the jacket, I didn't like it so I returned it. I had waited patiently for a refund almost one month. I called the company and spoke to a representative who told me that it was refunded two weeks ago, but I didn't get the money back. I told the representative that there was no any refund to my bank account. She insisted that it was done. I went to my bank and a representative confirmed that there were no any refunds from Neiman Marcus. They are liars and scammers.

The fedex driver stole my package. Sent them screenshots of the boxed teared and they still denied my claim. Prior to that, I had once returned an item to them and didn't receive my refund but a gift card instead two months later. I used the gift card and paid the remaining balance on my credit card for it only to get stolen. With zero explanation to why my claim was denied when I provided images that proved the boxed that was delivered was ripped apart.

Terrible experience here. I bought a jacket that was over $2k. Alexander McQueen. I wore it ONCE. It was not the right color, and we had to wear logo colors, so I tried to return it. After ONE wear, the jacket apparently had sweat stain DAMAGE (cheap material?) and part of the button color had come off! Really? $2k? What WASTE. The worst part? Of course, NON-RETURNABLE due to this damage after just ONE wear. Don't EVERY buy Alexander Mc Queen and I will NEVER shop Neiman Marcus again.

I will never order from Neiman Marcus again! They used to be the best, and now they are terrible. They did not send an item that was ordered (it was not out of stock at the time), and when I called and let them know (after 30 minutes on the phone), they told me the item is now out of stock and they will process a credit. The customer service is TERRIBLE and the wait time unacceptable for an easy fix.

I used to love shopping at Neiman Marcus Department stores. These days I do most of my shopping online and find the website and mobile app to be boring and not easy or fun to use. Because of the presentation, the merchandise is uninspiring at best. Time to revamp your online shopping experiences NM Team!

Shipping and returns are quick and easy.

I receive a pair of Neiman Marcus Cashmere Collection Full Pant in a size Medium. They were beautiful, roomy and super comfy. I was in love. I could have easily worn a small, but the Med were fine. I wore them twice. Once in the evening, and then again in the morning as I lounged. We were planning a vacation to St. Barts in the caribbean and wanted to take them, so I decided to read the label, knowing they would need to be dry cleaned but looked for any added instructions. They were $315.00 and I loved them and feeling indulgent in the price for my Christmas gift from my generous husband. When I looked at them b4 taking them to the cleaners, I noticed a rip about about 2 inches long in the bottom area and a lot of "nubbing" in the inner leg area. The rip showed the seam was defective where the thickness stopped for about two inches, then started again. The lack of seaming apparently made the cashmere weak and caused it to rip. Again, they were loose, so no pulling on my part. The nubbing that would need to be shaved off should not have happened in two wears lasting a total of hours. What REALLY disappointed me, and caused me to write this review is not the fact that I received a defective item. That happens, and I can understand that. What I do expect is for a company, especially a luxury upscale company as Neiman Marcus to stand behind their brand. Did they? NO. The offered no replacement or refund. But was a defective item. Nope, no refund or exchange. I was given 30 days to return when they were shipped. Not arrived. But shipped, and this was over the holiday delays. But the fact they were a Christmas item, and ordered in advance, but by the time they were ordered, opened and worn, and discovered the rip, it exceeded the 30 days. (30 days at Christmas?) No other high end store does this. Not Nordstrom, Revolve, Lulu Lemon, Harrods, even Amazon allows returns...but Neiman Marcus was firm in that decision. "NO EXCEPTIONS" --- Are you kidding me? After many,many VERY expensive purchases to this store and to see the the integrity and customer service of this store on returning a defective item, will have us choose elsewhere. After exhaustive efforts with a supervisor and the discussion of disputing with my CC, I received half off, but had to keep the defective product. But I didn't want money. I wanted a quality cashmere lounge pant that was $315.00 that should not disintegrate after one mild wearing and a high end company that stood behind their product. We are very disappointed with a high end department store that we admired and gave our business ot that we USED to shop at. No more. Neiman Marcus, do better. To much competition these days and our loyalty to you just did a 180. In the end, it's fairness, integrity and the ability to stand behind your product. It's not all about the money, half off BS...just do the right thing.

Website and shipping confirmation is a lie. They will refunded and re-debit your account then send you alternative shipping "tracking" numbers before your items are actually in route. When speaking to customer service all they say is "All we can say is that we are sorry and we do not have an explanation."

Ordered high end perfume from them that I've ordered from the maker's website and other dept store (Nordstrom) and Sephora in the past. From Nieman Marcus I received open box, insert packaging missing and makeshift tissue crammed into it's place inside. Obviously this was an open, used/returned/sample? Item I was sent at full price. Disgusted. Will not be a return customer.

This is the second time I ordered a product only to receive an email a few days later saying they don't actually have merchandise. AND they still have the same product for sale. Even low end stores have a way of tracking how much merchandise they have in stock. This store is a sad joke. Amazing they are still in business.

They are prejudice I didn't receive my order and was told I couldn't get a replacement nor refund because fedex took a pic of the item being delivered to my correct address no signature no person item left at door I live in apartment complex and was supposed to have been delivered during my work hours while I wasn't there and I live alone I will never shop with them again I'm out of 900 dollars and it was for a wedding reception

This my number one place to shop and I have been shopping here for years. It definitely is the ultimate shopping experience. From the personal shoppers, catering, private blend scents, fashion shows to the makeup artists, the list goes on. No matter the age, you can always find something here for any occasion

Disgusted with their customer service. My package was either stolen or lost and delivered late. They REFUSE to assist me. Buyer beware, if you order something expensive you just might be screwed out of receiving it. Truly appalled

NM online is the last place to shop. Your orders are being cancelled numerous amount of time because the items are not available, even though it available when it was purchased. The worst part of it when you called customer service, they are rude, unprofessional and no act of courtesy. Horrible experience. Please stay away from shopping at NM online. You will regret it.

Attempted to call the Northpark and Houston store. Could not reach anyone no matter how many times I was put on hold and no one answered. I don't know how many times I have attempted to make a purchase with a store and unable to reach an associate. Lines are busy, store managers not picking up, counter managers aren't in the store, I don't have the time. CAN YOU GET YOUR ACT TOGETHER NEIMAN? I will shop a reputable store. Even corporate won't pick up. Really?!?!?

Ordered a versace belt for a birthday gift. Opened package to find a oversized random dust bag containing just the belt. No box/no authentication. Payed all that money to get it stuffed in a random bag not even knowing if it was switched for a fake from the distributor or not. Came very un professional/un authentic looking. Very disappointed thought this was a high end store

It took more than 2 weeks for the item to even ship out of their warehouse, let alone be received by the shipping company, in spite of their 5-7 days delivery boasted on their website. I didn't receive the item meant to be a gift in time for my friend's birthday, when I could have just bought it elsewhere if NM were more upfront about their true shipping times.

My mother tried to place an order today on their website. The credit card on her account was out of date and she tried to update and was not able to. So she called customer service, spent over an hour on the phone with multiple people and no one could figure out how to deal with the situation. Ultimately she hung up in frustration. So they lost a significant sale.

Neiman Marcus is a joke, meaning unbelievable. The outrages prices and the process for returns is Fd up. Its like the company is a sham... I bought a 168 dollar bottle of perfume online didn't like it[the scent didn't last past an hour] so I sent it back... a month ago at the writing of this review... spoke with customer service FINALLY they said it [the return] was up for review and would take 7 to 10 days... WHY?

Worst online customer service
Worst online customer service. Tried to chat with online CS. First agent was assigned after 4 minutes of waiting. (3.22 entered into chat, 3.26 pm agent was assigned, 3.29 no reply from the agent).

2 nd attempt today 3.33 pm entered into chat, they said waiting time is 2 minutes, but until 3.55 no agent is assigned. What a wasted 22 minutes

This NM chat apps is totally useless! I tried to get my refund with no success

Ok I'm a pretty good NM customer with level 4 loyalty status so…I can get a box with my purchase! It's actually called free gift wrapping! A Neiman Marcus box with a ribbon is now considered free gift wrapping. Quite insulting to customers. If you are lower level customers you can buy a Neiman Marcus box. No pay, no box! Sorry! If you buy the box, you can pay to help them advertise! Such a deal. Sorry to be sarcastic but this totally wrong!

I ordered an over $10,000 bed in June 2022 from them. In November, I was told the bed was being shipped to me. On 12.9.22 the bed was delivered to me WITHOUT the headboard, footboard and side rails. How multiple companies (Neiman Marcus, Bernhardt and Sun delivery) review a order and no one notice THERE IS NO BED is beyond me. I still have yet to receive my bed. Smh

January 2,2023: It was supposed to be delivered today between 8am-8pm. I take off work, make the appropriate arrangements, stay at home all day only for them to say can they come later at night. No, we agreed on between 8 and 8. I have other obligations and besides I don't feel comfortable having two strange men in my house this late. Why can't you deliver during the time we agreed upon seeing how long I've been waiting. You can't come during a 12 hour window? I've sent numerous emails requested a supervisor to call me and heard nothing. It's pathetic!

NM is a great place to shop with great brands, sales that are reasonable and usually very helpful customer service personnel. When inquiring as to where an order is at that was placed 14 days ago, the agent I encountered tonight blatantly lied and caused a lost customer. I get it, no one cares about the 1 person that doesnt spend thousands and thousands each year. But to outright lie and try to blame FedEx, that was a new low. I don't mind being told it was late being shipped, but the agent said

"Thanks for your patience, the last order I see to be deliver Is the Peter Millar Men's Dunbritton Summer Cotton Sport Shirt, they are at the moment on the Fedex truck on their way to your home. The max arrival date on this item Is for January 16th 2023. I will advice to wait this time frame since the shipping service Fedex are in high season are they are taking a more time to deliver the orders."

I placed an order for 5 shirts. 4 were received January 6th (with 2-day shipping service I requested). The 5th just shipped today and the rep blamed FedEx. Rest of transcript is here:

Me: do you know when it shipped? The other shirts were delivered very quickly.
I dont think this is a FedEx issue
CSR: Yes they were ship today January 12th 2023. Just now its on the Fedex truck.

I realize this isn't the CSR's problem, but being truthful and ethical is a hallmark of any long standing business.

Enjoy your experience and hopefully a better outcome for all that continue to buy from NM.

The don't have the most accessible or user friendly website and the online deals are few and far between. It doesn't rival the experience of shopping in-store. I would much rather visit a brick and mortar store. It is a much more pleasurable experience.