Olga G.

I recently bought Chloe Aby handbag on line and was so excited because I bought $2190 bag for almost 75% off.
But guess what? When I opened the box... I find a Tory Burch tote without any tags! I was like What?! So I immediately called the online store and explanied what happened. The manager told me that Chloe Aby bags are sold out and what would I want to do. I was like well first of all I want to return Tory Burch Tote and get the Chloe one because I already paid for it but got the same answer Sorry, we are sold out.
How can a store like Neiman Marcus send a customer the wrong merchandise? So now I have to waste my time by going to the store to return the wrong bag!