Ritu M.

I ordered balloons for my daughter in law's first baby delivery. Placed the order lat Friday evening for Saturday delivery. Today is Monday and still no delivery. My Son, daughter in law and grandbaby went home without the balloons and message. The site never contacted me to let me know they were unable to fulfill the order. I called them twice, no one answers, left messages. Horrible experience!

I placed a shipping order via UberEATS. After days of not receiving my order, I contacted UberEATS. I asked for a tracking number via chat, 2 hours and 5 reps later, nothing, no tracking number. I called ue customer service, after a 20 minutes, no tracking info. I am out my money and 2 and a half hours of my life. Horrible customer service, horrible experience.

I have purchased several items from Fashionphile.com. Overall, have been satisfied with the itemes purchased. If, however, you decide to sell anything to them, don't. I was given a quote for 2 highend watches for $26,000 for both. I decided to accept their offer because I thought they would pay promptly and I had a good experience with buying from them. I sent my items to them, they held on to them for days. I contacted them to see what was going on, then only did they acknowledge receipt of my watches. Then days later they finally sent payment for the cheaper watch, $4,000. I waited for a few more days and reached out to them again. Finally, today, almost 10 days since they received the patek philippe watch, they sent me an email that they are no longer interested in purchasing it and will be sent it back to me. There is no authenticity issue, have worn the watch only once. My concern is that they have had my $40,000+ watch for so many days, have they ruined it by opening it up etc...
My advice would be to Not sell highend watches to them. They will keep it, handle it and may not go thru with the deal. Take your watch to Luxury Bazaar or other watch buyers. They pay you once they receive the watch. They are expert enough to make an offer after seeing detailed pics etc.
Now, I have to take my watch to Patek Philippe in NYC to make sure fashionphile did not mess up the movement.

I purchased a $800 watch from Neiman Marcus online in early January 2016. I was sent a different watch than what I ordered, same brand, wrong color. I called customer service and returned the watch. On January 15, I received an email confirming the receipt of the return and a credit to my credit card. On February 24, more than 1 month later, I received an email informing me that I have been charged $800 since I have decided to keep the watch. I called customer service and was told that a credit will be issued in 3 to 5 business days. I called customer service again on March 1 and again on March 10, each time was told a credit would be issued withing 2 to 3 days. It is now March 17, still no credit, no watch and I am out $800. I contacted AMEX and am currently disputing the charge back. Neiman Marcus is beyond incompetent when dealing with issues like the one I am having.