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Review of Uber Eats

Uber Eats reviews

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9 reviews
San Francisco, California, United States

9 Reviews From Our Community

4 stars
3 stars
2 stars

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2 reviews
0 helpful votes

The best business to call when it's late at night or early in the morning when you are hungry or starving. I didn't want to get dressed and I didn't feel like leaving and driving anywhere, so i called and made my order and the food was delivered within 20 minutes and still warm. I definitely will call and order again. .

1 review
0 helpful votes

I've used Uber Eats for a while now. I put up with the forgotten bags of food and forgotten beverages, the dreadful customer service (the restaurants would make reparations while Uber Eats played their silly dance of first blaming the restaurant, then pretending to misunderstand what the issue is, then finally cheerfully informing you that they're helpless to do anything about it even though it actually really is their fault. But they finally went too far.

I ordered my food, saw and agreed to a $3.49 delivery charge. Saw the tax, saw my total. Everything was exactly as I expected. The food was delivered, they actually had both bags of food and the beverage! I was thinking I hit the Uber Lottery. Until after eating, I checked my email and saw the receipt. Uber Eats had added an additional "service charge" of $8.44. Completely unauthorized, never displayed during my order, in my cart, during payment. Just snuck it onto my card without my authorization. First, they tried to tell me it was the restaurant. Then they pretended to think that I was missing something from my order. Finally, they cheerfully informed me that they now charge a percentage of your actual food order ON TOP OF THE DELIVERY FEE THAT YOU AGREE TO. This is "underway" and all orders are charged a service fee.

CHECK YOUR RECEIPTS. Had I understood that I was paying almost $12 for delivery of my food, I would've opted for a different delivery service. (As I will in the future, of course.)

And for the record, the service food was NOT included in my cart for me to see. I had one total in my cart that included the food, delivery fee, and tax. I had a completely different amount charged to my card. If this really IS legal, it should not be.

9 reviews
43 helpful votes

Firstly I just want to highlight that McDonald's has a policy to not deliver to or near schools and the driver is expected by McDonald's to cancel the delivery by choosing "other" followed by leaving a custom note to which the option to leave a custom note doesn't appear for to leave one as it did on the old version of the driver app. For on the older version of the app there was an option to either put in a custom note stating it as a "failed delivery" but how is a driver supposed to put in a custom note stating it as a "school delivery" when the option to do so isn't available to the driver to put in? On the other hand when a driver is looking after customer satisfaction by cancelling orders on the door steps of any customer of McDonald's over the beverage that comes in a paper cup that spills during transport from an outlet to the customers front door. Partially or at times totally spoiling the entire order that the customer ordered. It's only right that the customer shouldn't have to be paying for it. The driver then gets threatened with dismissal for misuse of the service. This brings in disrepute of the policy McDonald's has in place to expect drivers to not deliver too or near schools by cancelling the order as doing so will also be looked upon by Uber Eats as being in breach of use of service of the Uber driver app and looked upon by Uber Eats as being in breach of the use of service of the Uber driver app which will see the driver unfairly dismissed from carrying on delivering for Uber Eats!

The same applies when accepting a ping, it doesn't state what restaurant the driver is being pinged to go too until it is actually accepted. If it is too far away for the driver to go to depending where any driver is at when receiving a ping to pick up from somewhere that is too far for the driver to go to. Cancelling that and choosing the pre-laid out options as it being too far away to travel too, will also be looked upon by Uber Eats as misuse of the driver app. And again, the threats come rolling out onto the driver of dismissal..

Secondly, I tried to update my uber driver profile by uploading an updated document of my photographic ID The photographic ID I tried to upload twice is that of an electoral ID card but twice they have rejected it. It clearly states on what documents Uber accepts as photographic ID. Being a passport- Driving Licence (from any country)- EU Citizen/Identity Card (OR OTHER PHOTO ID) An electoral ID card falls under that category as (other photo ID) An electoral ID card I can tell you is the next best thing to providing a valid passport. An electoral ID card is an acceptable form of ID when opening a bank account, buying alcohol, proof of identity in claiming unemployment benefit, proof of identity when showing it to a police officer and so on, and most definitely proof of identity in order to vote and that no one is able to vote in the general and local elections without having one. As having an electoral ID card means that anyone who is carrying such a card is in fact registered within the local government database to be eligible to vote in the local and general elections. An electoral ID card is also one of the few identity documents accepted by Deliveroo As with Just Eat and the third party background check Just Eat uses to carry out a background check before taking on delivery drivers which to me I find it really weird as to why Uber Eats as I know of has no problems in rejecting it. I have asked why but all I got was a response of copy and pasted text telling me what I don't already know of what documents are accepted.

3 reviews
11 helpful votes

Ordered aome Italian, received the pizza which I couldn't eat, almost got sick, called the restaurant and explained the issue. They offered a full refund and said will notify ubereats about having me reimbursed.
Few weeks later I go and check my bank acc balance, no refund appears. I email the restaurant again, they call me claiming they askes ubereats to refund on the day of the order. I send ubereats a long message with all the dates/detailed info. They reply claiming no such request was ever made by the restaurant, nor will they refund me because that's against the policy (!?). I send them a screenshot of an email fr the restaurant owner/manager where he clearly states he is happy to refund me, howevee ubereats claim they will not, constantly mentioning their policy. I sent over FIFTEEN messages basically repeating myself like a damn parrot, re explaining everything. I asked ubeats which part of their policy allows them to charge me for food I didn't even eat, have a restaurant approve the refund and them still won't giving my money back. No reasonable explanation was ever given, nor did I see my money back.

They stole it as far as I'm concerned!

I then go and google ubeats reviews and discover how many people they've robbed. I'm attaching a tiny percentage of thise reviews.

Their so called customer service is full of high school drop outs, which is great to see that even those types manage to get a job, however having to read their idiotic emails full of excuses and general BS makes me want to throw my phone at a wall. They take people's money and won't refund them even when the driver decides to not show up and claim whoever ordered the food never opened the door!! I even found comments left my ubereats drivers bragging about how they get fes up with not receiving tips and keep the food for themselves especially on a nice sunny day from a good restaurant..

Ubereats is a disgrace! Their so called advisors - bunch of brainless donkeys.

1 review
4 helpful votes

At first i like it a lot very convenient but the the best of it did not last long a had famliy at my house visiting me after coming out the hospital so no food so i said oh no big deal i could McDonald's grom eber eats an order for everybody take a really long time but when the ap show the food was on the way the driver keep driving down wrong street and will stop deen start driving than when he finally show up the bag was a little rip and a lot of the food was missing leaving the little ones waiting there nuggets but that when i contact uber give me a had time got refunded but people ztay hungry this was the 2nd time it happen i realize it was not McDonald's the driver toke the food for themselves !! Hey its free food to them i sent and email letting them know with thrust pilot. Its the bronx not a big supposed !!

2 reviews
13 helpful votes

Compared to Grubhub at least grubhub is on time majority of all orders/deliveries. UberEats has never once delivered any of my orders on time and it was averaged 40-50 mins late for FAST FOOD orders. Yet the locations are also no further than 2 miles or less each and regardless where I order whether it be fast food, restaurant, or high end places, it is never on time. The Customer service representatives all use that cheap ass psychological deterence method by oh we will not or cannot compensate you nor give any coupons but will make note of it in the system, we take our customer feedbacks seriously. Ya sure you do, I recorded every conversation from several individual representatives separate times with ubereats and half the time I hear bickering, chuckling, or trying to talk while holding back a laugh. I will never order from ubereats ever again.

2 reviews
2 helpful votes

I had major surgery and have been living with UberEATS delivery my meals 100% of the time for 6 months! I have ordered 100s of times and never a wrong order, never a late order, the best of delivery drivers! I would recommend them over any other delivery service. And it is Uber Easy! (A little Uber Humor).

4 reviews
2 helpful votes

very nasty driver and food was never on time. IN addition waited over 1 hours deilivery to finally arrived. after getting out of work tired and expecting this uber service to arrive. also driver was nasty and almost threw my food down.. DIdn't even acknowledge me and he said that he wanted a tip. I told him that UBER website says no tipping required. he left cursing i believe in a different language . DO NOT use this uber eat

101 reviews
77 helpful votes

I have back issues so it can be hard to get out sometimes, UberEATS charges me a reasonable amount to have an immense variety of food that is really chosen from mostly restaurants of quality. Very happy.

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