Uber EatsReviews 1,337

I ordered because I wanted ice cream, the store did not have the kind I wanted, he did not offer a replacement kind, I messaged while he was still in the store he did not respond, I was disappointed so I contacted support who were extremely rude to me, even almost provoking, any way I'll never order from this service again, Door Dash always offers a replacement item

2 weeks ago I ordered from Popeyes and the driver said I gave the pin so I'm beat, so their driver lied and they didn't care then again I ordered from Popeyes and didn't get the surf and turf and both time I tried reporting right away and heard nothing back so I just tried to reach out to them 1 more time and finally got to chat with 4 of their customer service workers and all I'm told now is it's my fault because I didn't do anything within 48hrs which is also false. I have to try and get all the screenshots together if proof but will add soon. Not everyone has time for all this or why would we use their service in the 1st place?

I ordered food about 7pm through this app and picked time slot between 9:30 and 10pm after about an hour recieved messaged saying your order has been delivered, when I contacted customer support they simply said we followed through procedure so cannot refund this order. Beware this is an fraudulent company and making money by robing your pockets. Stay away from it.

Ordered through the McDonalds app which apparently uses Uber eats. About half of our order never arrived, seven cheeseburgers to be exact, so we called McDonalds and they said we had to go through Uber eats. Called Uber eats and they took all of our info, put us on hold, then told us that they could not offer us a refund. No explanation was given. Thanks a lot Uber eats, will not be using you ever again.

I would have gave this zero star rating because I've never paid a business for a service and then not get what I paid for and not be helped. I can't believe how they steal money from the customers and nobody gets in trouble. I have to order food everyday because I work a lot and you think that they would treat me like a respectable long time customer who uses the app often. If I order something and I pay for it and I don't get what I paid for I should get my money back but Uber eats will tell you there's nothing that they can do for you because you may have already complained once before about a different order. Which is crazy because it would be one thing if they showed up at the house and I didn't have money for the food which is not how Uber eats works but I'm giving the example. So they show up at the house I don't have any money and they take the food away I get that but when you drop off my order and it doesn't have my items and then tell me that I can't be reimbursed for what I didn't get is simply delusional. Terrible customer service.

Just a warning ‼‼ I ordered a meal for my family off Uber Eats for $43.53 to my home with specific directions and the delivery driver dropped my order off somewhere else. I never arrived my order!

The deliver said they delivered it but they never tried to reach out to me. Not sure if this is a common scam but the order is not eligible for a refund according to Uber eats! PLEASE BE AWARE OF THERE SCAM 😞

Absolutely disgusting service. Ordered from McDonald's told 30 mins to deliver waited an hour called driver who said he was just about to collect. 20 mins later called again he said he was on his way. 2 hours pass I call Uber eats told he's 2 minutes away. Another 20 mins pass and I call back. He turned up while I was on the phone. Stone cold food and the time on the sticker from McDonald's was 2 hours before he gave us the food. Melted warm ice cream
Order was cancelled his end so we can't give feedback. Vile driver sat with it in his car I could have driven from Swindon to London in that time

I was authorised a full refund by their email with additional promotion coupon.The letter said i will be refunded within 10 working days. Did contact their support team explaining them the email.Just refused the email.Never to use uber again.

Worst experience ever! I ordered, first time,i signed out as guest, an option available in their website.
My order came back with expired items. After hours on the phone i was told that there was nothing they can do, that they cant refund me because as a guest they didn't have my information. They emailed me, they charged my credit card, how can they say that they cannot access my information. If so, why that is not clarified in their website?
Be alert, this company doesn't care about it's customers.

I have not received the order. When I asked "Uber eats" online help they are saying this: "We reviewed this order and can confirm that it's not eligible for any refund or adjustment.Thank you for understanding."
What should I do now?
Uber eats is so arrogant and not taking care of customer satisfaction. I don't recomment Uber eats.

Hicimos un pedido a Goiko. Cuando voy a comprobar el seguimiento del pedido me doy cuenta de que aparece como "pedido completado". El pedido no había llegado y nos quedamos sin comida y sin dinero. Reclamé y me dieron un crédito para futuras compras en la app. Les dije que no estaba interesado en el crédito, que quería el reembolso. Es muy difícil contactar con ellos y reclamar irregularidades como estas.

Lost a regular customer over $11... There's so many other food delivery apps out there. So I guess I'll be trying some of those out instead. I included pictures showing the order time and cancel time.

Can't add to or charge your order even before it's allocated to a driver. They make their app purposely hard to navigate and impossible to cancel an order, even before allocated to a driver. Even though they add 10% to the items from Coles and then add their service fee and delivery fee depending on how much money you waste, I mean spend, with them. They are truly deceptively clever with the options they give to navigate the app. Aka they are really just c*nts pretending to be helpful. Hence them ripping everyone off.

I have never been more disgusted with an app. I do not recommend ordering food from them. I'd rather have my food delivered by a Cave man. I have more faith in an unintelligent wild man who has a fine eye for art...at least they keep the food fresh! Not only does the food come Freezing cold, On the 6th April, which is the day before my dad's birthday (And my last day seeing him before going back to My mum's home) I thought to order Some McDonald's as a "birthday meal" well.it certainly was a suprise, I had ordered as said on my receipt, 3 meals which all come with food and drink. To my surprise on opening my order both bags contained two lots of the same drinks...I'm sorry where's my food? So I decided to call McDonald's, the Uber man and even contacted Uber support, and you know what I received, a ton of hassle and grief. And in the end. I have still not been given my food or even a refund! And their excuse was "they had already credited my account"...yes in the past when I had an issue with an order...as you can see they don't change! Nor help. I have multiple photos of proof and even my receipt! But still that isn't good enough to get my food or receive a refund for the food! Haha! What a great suprise for my dad's birthday! And then they had the audacity to ask for feedback! Well I'll tell you the service is $#*! 😌

So to give you the honest feedback! DONT BOTHER!

Ordered some breakfast for my family and I never got my delivery. The delivery said he left the food in our lobby. Which we had instructions to come to our door with a pin that I have to tell him to confirm that he deliver the order. Nope left it there by the time I got my kids ready the food was gone and so was he. Contacted support and they basically said sucks to be you. No refund. $#*! this company. Never using it again.

My order from Jack -in-the-box on 281 was not filled. I asked Kenneth the Delivery Driver to please get my 2 shakes, and I'd add a better tip. He said he would but never did. I asked Uber Eats for a refund of $16.28, and they responded with a half credit on Uber cash. I firmly stated I want myoney back. They refused: "Hi, We understand that you are expecting a refund, however, won't be able to provide you with a price adjustment on this order".

My order before this in January was never delivered. I watched him pass me by in a red truck, even with my waving, head to his home 4 minutes away, he stopped for 5 minutes, so I'm thinking he dropped off my order at his residence, came back down the road towards me, passed me by again, and kept on going. I called Uber eats, and she acted like I lied about him, said she'd call me, never did, but at least I received my $50 back. I guess he fed his family my food?

STAY AWAY FROM UBER EATS they're a rip-off!