Uber Eats

We ordered Uber eats tonight. 2 hours to get our order. Now we have to eat a cold dinner after 9:00! And on top of it being cold, we only received half of our paid order and it the half the sausage was raw in the middle! It's been over a year since we used Uber eats, I don't know what possessed me to use them again. I obviously forgot how horrible they are so hopefully I will remember in another year why I don't use them! Lesson learned! We'll definitely stick with Grubhub and door dash! I order food all the time because I'm unable to cook any longer because of my disability! Just won't be from here ever again!

This is the third attempt at making a review here. I've used Uber eats many times. The app is easy if things go well. When my delivery tracking suddenly disappeared, and the app stated my delivery had been completed (which it had not), then I had no recourse but to spend a ridiculous amount of time to try to get a refund. Terrible service with regard to explaining.

I used uber eats for 2 times. It's a nightmare. The user interface is super simple but you cannot even choose your payment. You have no options and cannot find needed information easily. Have chat with their agents but none of them is helpful... they just try to be polite but actually they won't solve your problem... this is sorry, that is we cannot... It's just wasting time!

Uber eats suck Will never use it again. I will pick it up from now on twice I have to cancel and pay full price worth not using them. An hour and a half is too long to wait for a sandwich. He picked up my order and has five drop offs. Wow.

I've tried to use Uber eats a couple of times. Even subscribed to the Uber. One thing they are no better than they were 3 years ago. They don't respond in a timely matter and even when they do respond, you pay $65 for a crap meal which is the delivery driver's fault, not the restaurants and they give you $5. What good is that? When you try to update an older review, it doesn't let you so you have to find other ways to let people know that even after trying multiple times, they still suck

Some other people got my food because they delivered to the wrong house after waiting for 2 hours they sent me the notice that it was delivered.

I have had several instances where this service never delivered orders and only was given a refund. While an eventual refund is necessary, there is never consideration for the waste of time. They take no ownership whatsoever. I removed their app and will no longer bother with their "service."

16 working days later and still no refund. Support don't even reply now.
My bank need certain info to investigate the issue and they still cannot provide after 24 hours. Absolutely joke.
How hard is it to process a simple refund. What is wrong with this company and their lack of customer support and service, complete joke. Jumped through all their hoops. Now my bank asked for a few simple questions and they cannot provide or answers.
It doesn't take 16 working days to process a refund.
Avoid this company like the plague.

My initial delivery was expected to be 10-15 minutes which turned into over an hour with 6 different drivers and eventually after trying to cancel I was told I would be charged if I cancelled. I said if you charge me for something I did not receive that is stealing… after 20 minutes of customer service I finally received my refund! Never again!

I can't say enough BAD things about the customer service. My food NEVER arrived. I called immediately customer service. I spent 2 hours that night and they just jump from one to another agent. I knew at that point They were just playing around with me. I sent an email per their request. Everything was in the same 2 hours. They responded me that I took 48 hours for claim. This people are the worst service. I have never wrote a bad review but I can stand for this company anymore

Simply not worth it. I continuously get bad food, missed items, or bad delivery drivers. Recently I had a HORRIBLE order that I asked for a refund on. It was burnt, the food was cold, my burger was somehow watery, and I ended up throwing it away. I waited an hour. They refused a refund, and gave me the same automated response. Delivery fees are also very high. Use Grubhub or Doordash. Uber Eats is not worth all of the headaches just to order food.

Purchase a Mcdonald with uber eat delivery.
The driver never arrived but marked it down as delivered.
Contacted the customer service a woman called Nicole answer she was rude would talk over us.she refused to let us speak to a manager.she also refused to give us an email or contact address that we could use to write to complaint too.because we were insisting on speaking to a manager she hung up we called again a d the same thing happened. This people driving for this company are thieves and the company is also run by a bunch of thieves.Happy to take your money but don't delivered.

I had been quarantined over my birthday and the holiday so was feeling quit down. My kids sent me an UBER gift card to get a nice meal delivered. I ordered Outback and waited over 2 hours. It gave me the name of a driver and car description, then I called Outback... a real human spoke to me. The driver never showed up.
Then Uber sent another driver but the meal was cold so Outback made it again. And this driver was a no show too... both times they sent messages on their map showing how far away the driver was and updating the delivery time and it was all bull.
Poor Outback!
I tried for an additional hour to TALK to a human being and guess what... if you want to do that... you have to PAY for a premium account!
So they texted me but those numbers disconnected when I called them. They called me with a robotic message and That number also would not take incoming calls.
The only reason a company would do this... block out their paying customers... is because they do not care.

We use all the food delivery services. DoorDash, grub hub, postmarked, and Uber eats. This is the only one that never delivers my full order. I ordered on 1. 31. 22 and half the order was missing. They process a return for the missing stuff and that's it. No fee pro rate, no tip pro rate. Then says in chat to just place a new order.

So you want me to place a new order, pay the tips and delivery again without guarantee I get it? Ridiculous.

I ordered again today 2. 1. 22 and same thing. Missing half the order, same speech. The only app that this happens with. So once again I will have to grab something from the fridge so my son and wife don't have to eat cold food.

Awesome job Uber eats.

Uber eats doesn't support landscape mode and has for a long time not allowed iPad users most of which utilize keyboards or simply landscape mode to have that option. Extremely frustrating to pick up your iPad and turn it as it has a keyboard attached. Hey lazy IOS app designers if you could please fix this easy issue the Apple iPad community would greatly appreciate it.

I ordered one medium pizza, and one small salad. I was charged 90.11 Uber eats is fraudulent and customer service is a joke. I was basically told they can't reverse charges and I'm stuck with it. For 90.00 I could've had Flemings.
You've been warned. I will never use them again. Door dash is more reliable.