BUYER BEWARE "UBEREATS" IS AN EXTREMELY TERRIBLE DELIVERY SERVICE
Not impressed. In a nutshell I have used this service twice! The 1st time nothing to complain about! However this past week I used the service again, BIG mistake. Although the driver was friendly & I tipped him (with note I would do so myself) an hour after the delivery they decided to take another $2.08 from my card. And notified me of this through email. An email that you cannot reply to. Comes back DAMON FAILURE. It's about the principle. Well if that were not bad enough I have wrote them now 3 times regarding my order! Although the bag came with stickers that said
Checked for accuracy (yes)
Check by (empty)
My dessert was not in bag, hence 1st email. Then I realized although my salad was in bag the dressing was not the one I ordered so I messaged again, as I dont want dry salad. Regardless u can't reply to emails they send. They say via their app customer support will get back to you within 24hrs, LIES it has been over 84 hours now. No response! They have my info, they have my # they could have called or the restaurant could have to say would you like a different dessert if they were out / or chose to simply not bother to give me my pie. At same time they could have asked me to choose a different dressing if they did not have one I asked for! Is it Ubereats or the restaurant to blame? You tell me? They have agreed to work together I say they are equally to blame but moreso Ubereats as they are the ones I paid. At the end of the day I have a rotton salad that i paid for & a pie that I paid for that I did not receive. Again principle its not the 2.86 (salad) 1.29 (pie) 2.08 (tip they had no right forwarding in regards to my note that I WOULD TIP DRIVER MYSELF AND DID). Ahmad was a nice guy! It is that I do not and should not be charged for their screw ups (meaning Ubereats as they r the ones that took my $) They are the ones that have not got back to me that I am aware of. I dont mind the jacked up prices and delivery fees PROVIDING THEY GIVE ME WHAT I PAYED FOR!
Really choked at this company I will not be using their services again! Nor do I recommend anyone else go through the hassle that I did & still am!
My summary of gatger thoughts as follows...
- TOTALLY Disrespectful %!
- NOT Courteous!
- TAKE $ THEY DIDN'T EARN!
~ABSOLUTELY NON RESPONSIVE TO YOUR COMMENTS, COMMUNICATION, EMAILS, MESSAGE ATTEMPTS
I HIGHLY DO NOT RECCOMMEND THIS SERVICE TO ANYBODY! SCREENSHOT Shows them thanking me for tip I did NOT authorize! To me that is stealing! NOT HAPPY %%%%%%