Uber Eats

Not only did the driver sat my order outside someone else's door…it was pouring down raining…so this is how i found my food and now i'm being told "i am not able to get a refund". A joke! Contacting my bank to dispute this charge I type this

I would never use Uber Eats. Roya, an Uber driver was disgruntled about me not giving her food from my restaurant because she didn't have a hot bag. I blocked her from my shop. So, she wrote a bogus review on Yelp. Uber does NOT care about the HOT food the driver just shoved in the backseat of their car, nor do they interview who they hire and they certainly don't care about your experience with the cold food they just delivered. Take third party delivery out of your equation. Order straight from the restaurant or pick it up yourself. Covid is over and they should be too considering their work ethic.

I applied a code They sent to my email. Otherwise I would not have used it. The code was invalid they say but they sent the food anyway. I tried to cancel immediately. Literally seconds after send it and they would not allow it. I am single and I live alone and ended up paying over 70$ To get some Popeyes chicken. I cannot believe I was stupid enough to think they would honor their coupon based on all these bad reviews. One of the worst companies I've ever done business with and I will be deleting the application immediately after this review.

Placed an order for the first time ever as it was a Promo through my American Express account. I only selected a few items bringing my total $13.48 I did a $2.00 tip everything was supposed $15.48. I had $14.00 of Uber cash. That was never applied and the total came to $20.65 after you click order! Oh I immediately went to cancel my order within 15 seconds it took them two minutes to come on to live chat and they said that it was too late and that my order was already in route. That is a complete lie. My order was not in route and has not even been picked up yet. I still don't have my order and it's been 30 minutes They would not take responsibility and entered the chat on their own complete scam artist stay away stay far far away I'll be complaining to American Express and getting my money back.

I ordered food and received a hot mess. It looked like the food was eaten. I contacted support and sent a photo as well. They refused my refund. I called the restaurant and the lady hung up on me. I drove my food there and she remade it, with an apology. I will never order through Uber eats again, the box was flipped sideways when I received it. If I don't feel like driving to get it, I will starve. The prices are already inflated and I always tip my driver

I learned that Uber eats has horrible customer service skills and they do not hold up there end of policy's either. I was supposed to be refunded and they gave me the run around and now they claim it's too late, and I say that's too bad so sad horrible customer service you can't even talk to a live representative to even dispute issues. Something that should be changed in order to make sure customer get the very best of the best service.

I will never order from them again, my drink spilled on my food, and was ruin there customer service is the worst beside one person who helped me and named Melody, the rest of the staff I spoke to was awful. They need to retrain their staff. They will get my money back and investigate themselves. Consumers, please be aware!

My order was never delivered. The driver never called or texted me. I received a bill in email as if the food was delivered. I had to wait 20 minutes on a chat on the Uber Eats website just to get a refund. What a waste a time and money. The chat representative purposely disconnected me. This company should be ashamed of themselves for the money they charge for delivery and such poor customer service.

A Uber driver dropped my food off in front of my store, snapped a photo, picked it up, and then drove away. I even have video of him doing it. Once before that I paid extra for quick delivery, and he was extremely late. The previous time they left items and my drinks behind at the store. I give up on Uber!

They sent me a "25% off" on my next food order, so that gave me $10 off my order but I was still charged a "service fee" of $9! It's the same thing! It's all lies! I ended up calling the restaurant myself and had them deliver to me for HALF the price Uber was giving me.

Uber used to be a an asset, not a liability (blessing not a curse). These days … wow! Out of the past 7 orders … they have cheated me, lied, didn't deliver, but made certain to charge me — then had the audacity to tell me that my delivery was not eligible for refund. Suck it up. I have had the fight to have any type of compensation.

Today, I tried redeeming their offer of a 75% off Uber cash. Once again, I am being lied to, treated out of my order. If I could sue Uber over the frustration, anger, loss of many dollars, and time, I would. Today, Mark, the end of my relationship with Uber. Even if you had the best luck in the world, you would not be able to engage them directly.

The deliver driver did not speak English! He sat my food in a building next door took a picture and left! 50 dollars worth of food! My kids were hungry and unable to eat! Uber customer service refused to refund my money! And doesn't the driver need your code once he drops off the food!? He had no code because he me er came! The worst app ever it needs to be SHUT DOWN

Worst customer service experience, liars!
I placed an order which had buy one get one free promotion going on. Immediately after placing the order, I realized the promotion did not apply and I was overcharged. I called the restaurant and they said they cannot do anything. I contacted Uber eats support, who on chat asked for screenshots, and when provided, said price will be adjusted and I should wait. The charge finalized and price was not adjusted. I contacted them again, they told me they cannot do anything because I contacted them after 48 hours! I explained multiple times that I had contacted immediately and was told to wait and now I am being told that I should have contacted immediately. After getting same message again, the chat was ended by Uber. It is not about the miniscule charge of extra 10 dollars but a matter of principle, they are a money greedy company with shady customer service practices. Going to delete this app and switch to grubhub.

Use a different app. If the driver steals your food (or, my coffee in this case) Uber will refuse to refund if you are too new or - get this - you have reached your refund limit. What business supports drivers stealing?

Use a different app. I have never, EVER had this much trouble ordering delivery. I ordered twice, and both times were awful.

One more time...use a different app.

Don't use this app they send their drivers to multiple locations and they are always late to bring my order which I receive cold or damage then their customer service keeps repeating their apologies with nothing to do!

They keep dropping off refrigerated items at front door with no ringing of doorbell to-let us know they have delivered item.
We now have had to throw out items they left at front door due to sitting out all day. No refund on items which happened 5 times. We called complaining and all they did was apologize for the inconvenience. I asked the lady to please stop apologizing and just have this stop happening.

Who cares. Their web site is so terribly designed why even rate their service. It's like you need a microscope to examine gem's. And we are talking about food here. Pick through it if you want. I'll just pay extra for worse service better presented.

They keep sending me emails with a promo, let me pick my food, add it to my cart, apply the promo, then I pay and it says they cant apply the promo I picked even though it shows as available. Then they almost immediately send me another email saying dont lose your promo, so I do it all again, only to have the same thing happen. I think it's a scam so people will take the time and effort to order the food and anticipate it, then at the last minute, the promo fails, so they'll order it anyway at full price. So disappointing they keep luring me in with the promise of a discount. Which They automatically apply- then say it's no good. I have complained before via chat and they basically were like sorry, not sorry. You'd think I'd learn, but I keep getting sucked in by their emails saying 'hurry- don't lose this deal'.