Uber Eats

First time using this service. Ordered food at 1130am. Said it would be here by 130 at latest. At 120 they canceled my order. Refuse to compensate me, refuse to deliver the food, refuse to do anything. Avoid at all costs. I will be closing my account asap.

Very hard to place an order with uber eats. I added 2 cards with enough funds to cover the order but still saying can't place an order. They need to improve their app

I first ordered Uber eats and the driver delivered my order to the wrong address so I went to go grab it. Before then I called customer service and I ask them about my delivery driver and where he actually sent my order because it wasn't at the correct address. So I asked them to refund me for $#*! sake and they said they'll only refund me $12 when really, my order PLUS TAXES & FEES was up to $17 instead. Later on after the evening was over, Uber eats sorry, "the uber delivery driver, named Frederick", I feel like stole $5 from my card and I don't ever remember giving a $5 tip to him and definitely after that $#*! he pulled. I gad 30 something dollars in my account and then it wad $28 dollars. I saw on the recent history list that UBER EATS STOLE $5 FROM ME! I cussed them out practically for loosing, sorry again, "stealing" off me without giving me a heads up. Later on the next day I yelled at them for all of it and shorting on the refund and a random tip I for sure wasn't trying to give away next saying i had only hour to take the tip back after it was docked off my card until they cant get it because any later then 1 hour its a GONE. They still owe me a few more dollars from the 17 and $5 back! WAIST OF TIME AND MONEY! UBER EATS YOU ARE THE UGLY FACE OF A JOKE!

Overcharging on almost everything,
Believe it or not, they charge you almost $15 taxes and fees for the free meal of $25
We need the service, but not this way.

2 weeks ago I ordered from Popeyes and the driver said I gave the pin so I'm beat, so their driver lied and they didn't care then again I ordered from Popeyes and didn't get the surf and turf and both time I tried reporting right away and heard nothing back so I just tried to reach out to them 1 more time and finally got to chat with 4 of their customer service workers and all I'm told now is it's my fault because I didn't do anything within 48hrs which is also false. I have to try and get all the screenshots together if proof but will add soon. Not everyone has time for all this or why would we use their service in the 1st place?

UberEats is Unethical and overcharges people. I recently ordered groceries, in this case just Water, and they overcharged me by 30%. On top of that they charged $10 fee and then I had to leave a tip. I know the exact number because the delivery person left the receipt.

When I reached out to their Customer Service, they told me they purposely mark up prices - and said ' Thanks for understanding!" What exactly am I understanding? That they are scamming me!

DO NOT ORDER FROM THIS COMPANY. YOU ARE BETTER OFF PICKING UP THE FOOD YOURSELF.

I ordered food about 7pm through this app and picked time slot between 9:30 and 10pm after about an hour recieved messaged saying your order has been delivered, when I contacted customer support they simply said we followed through procedure so cannot refund this order. Beware this is an fraudulent company and making money by robing your pockets. Stay away from it.

Ordered through the McDonalds app which apparently uses Uber eats. About half of our order never arrived, seven cheeseburgers to be exact, so we called McDonalds and they said we had to go through Uber eats. Called Uber eats and they took all of our info, put us on hold, then told us that they could not offer us a refund. No explanation was given. Thanks a lot Uber eats, will not be using you ever again.

I am writing to express my extreme dissatisfaction with a recent order experience I had with UberEats. I ordered a Big Mac Medium meal, but only the fries and orange juice were delivered. The main part of the meal, the burger, was missing.

I immediately called UberEats customer service, and the representative apologized and assured me that I would receive a refund for the missing burger. However, I was only refunded £1.95, whereas the burger itself costs £4.79. This discrepancy is both baffling and unacceptable.

When I questioned the refund amount, I was told that the refund policy is in line with McDonald's, and there was nothing more they could do. This policy leaves the customer out of pocket and seems entirely unfair. As a result, I am left feeling hungry, extremely disappointed and frustrated.

Given this experience, I will no longer be using UberEats and will be sharing my negative experience with others. I hope UberEats will reconsider its refund policies to better serve its customers in the future.

PLEASE DO NOT USE UBER EAT IN YOUR LIFE! Lesson Learned. I noticed the driver delivered my order to the wrong house after he uploaded the photo. Tried to contact him, but couldn't, due to he marked delivered on the order. Contacted uber eat customer services via app and phone numerus times. NO ONE willing to help even I have a screenshot of the driver uploaded and took a photo of my house. (TOTALLY WRONG HOUSE, WRONG ADDRESS) Uber eat refused to see and accept photo from customer. The driver even removed the photo from the app after I filed compliant. THEY ARE BLAMING I put the wrong address or I am the one to responsible even the driver deliver to wrong address! BECAREFUL that your money will goes to nothing for this company.

I was authorised a full refund by their email with additional promotion coupon.The letter said i will be refunded within 10 working days. Did contact their support team explaining them the email.Just refused the email.Never to use uber again.

Lost a regular customer over $11... There's so many other food delivery apps out there. So I guess I'll be trying some of those out instead. I included pictures showing the order time and cancel time.

The vendor canceled my order and UberEats refused to refund me for my order. DoorDash is now my app of choice. UberEats and Uber, you're fired.

Worst experience ever! I ordered, first time,i signed out as guest, an option available in their website.
My order came back with expired items. After hours on the phone i was told that there was nothing they can do, that they cant refund me because as a guest they didn't have my information. They emailed me, they charged my credit card, how can they say that they cannot access my information. If so, why that is not clarified in their website?
Be alert, this company doesn't care about it's customers.

Ordered some breakfast for my family and I never got my delivery. The delivery said he left the food in our lobby. Which we had instructions to come to our door with a pin that I have to tell him to confirm that he deliver the order. Nope left it there by the time I got my kids ready the food was gone and so was he. Contacted support and they basically said sucks to be you. No refund. $#*! this company. Never using it again.

Absolutely disgusting service. Ordered from McDonald's told 30 mins to deliver waited an hour called driver who said he was just about to collect. 20 mins later called again he said he was on his way. 2 hours pass I call Uber eats told he's 2 minutes away. Another 20 mins pass and I call back. He turned up while I was on the phone. Stone cold food and the time on the sticker from McDonald's was 2 hours before he gave us the food. Melted warm ice cream
Order was cancelled his end so we can't give feedback. Vile driver sat with it in his car I could have driven from Swindon to London in that time

I have not received the order. When I asked "Uber eats" online help they are saying this: "We reviewed this order and can confirm that it's not eligible for any refund or adjustment.Thank you for understanding."
What should I do now?
Uber eats is so arrogant and not taking care of customer satisfaction. I don't recomment Uber eats.

Every time there is something wrong with my order the customer service is so bad i dont know where they hire them from… i never get any refund for their mistakes and they keep making excuses. Shame on you uber eats!

Absolutely ridiculous to be charged and food confiscated when an order was accidentally cancelled less than five minutes before delivery. They charged us not only $82 for ordering three menu items and never delivered food. This is robbery