Uber Eats

I guess I should've checked here before I signed up, thank God it's a trial membership. What a joke. So you pick a restaurant and it gives you an estimated time, then you pay in the time doubles, But after that doubles again. I think best of all is after it was over the app lied about what time it was delivered by almost 20 minutes. Just a great company from top to bottom. Liars. Yeah, these poor drivers out here behind on the second they get the order. It's all corporate. Liars. You're a joke of a company. I hope you respond to this with some corporate platitudes. I can't wait to make fun of some more.

Legitimate thieves. My last few orders through Uber eats I had received completely different items from what I had ordered and informed that it's not eligible for a refund. On a grocery order, I was missing three items and it was an add-on order meaning a $0 delivery and service fee. However, they still charged me for the missing items and an additional $22 in service and delivery fees. Even after presenting the receipt from the driver and the screenshot on their app of my total with zero fees, they continued with this not eligible for a refund nonsense. I've disputed every transaction from which they have committed legitimate theft. Dealing with their help support line is like talking to wallpaper with automated responses and Bot tech support. We need to rise up and put a stop to this trash company and stop this ridiculous theft

I will never use Uber Eats again. I ordered a pizza that projected an hour longer than other apps and then was 20 minutes late. When I received my food it was stone cold. They said their policy was not to refund because it was cold. Also instead of the driver handing the order to me as documented in the app, they put it on the side of the house where I could not see it. I knew it was delivered because the app said it was. I had to go looking for it.They said their policy was not to refund because it was cold….even though the reason it was cold was their fault. What other responsibility does the food delivery have? So instead of fresh hot pizza it was reheated leftovers.

Ordered food from a restaurant, the restaurant knew they did not have in stock (gluten free crust). The driver arrived to pick up the order and realized it was not Gluten free. The driver called me to ask if regular crust would be ok. It is not, otherwise I would have ordered it that way cause who in their right mind WANTS to order gluten free pizza? Uber eats would only refund me half! I get paying the driver for their time but that should be on the restaurant! Canceled my account and the Chat person named Mikayla did not care one bit.

Posting this on every review board I can find...

Trustpilot reviews

Thanks for your review!

UberEATS

Your review is pending.Read more

Vee
0 reviews
US
Rated 1 out of 5 stars
Not trust worthy
Uber Eats told me they will not give me a refund, because in the past. They had given me a refund for also an order that wasn't delivered. The following is the email I sent them back. That is not my house! Look at the picture he took! Look on Google, Look at my WHOLE HOUSE, my whole house is brown, with double wooden door! This misogynistic man, yelled and screamed at me and admitted he delivered to the wrong house because his GPS told him that was the house and that I needed to be nice for him to go get my food back, even though I was already
Being nice and being patient because I was afraid of him spitting in my food. Look back at the call, Look back at the picture he took, he admitted it he delivered to wrong house and on the picture is clearly not my house.

Gives you free 3 month UBER one membership, but charges you, SCAM, no customer services. All bots answering./ Terrible

Order messed up customer service horrible. Never again. I'm disabled treated terribly. I was on hold for an hour and then hung up on.

Disgusting service. I would not recommend anyone using it. These guys are a scammer. I ordered some groceries from Uber Eats. When I found that my prioritized item was not available, I told them to cancel the order and guess what they cancelled my order but refused to refund me. Zero refund. I wasted my money for free. So disappointed. No other delivery partner does like that. Never place an order from Uber Eats. Zero star

Uber eats consistently has on numerous occasions put 40% coupons in my promo tab to reel me in, then when i create an order it and attempt to checkout it disappears

I then call them about it and ask "hey why is this happening" there answer on both occasions was "we reserve the right to cancel any promotion at will"

Which I understand but wouldnt promoting it to me then taking it away repeatedly but somewhere on the lines of bait and switch though there policy allows it im not sure if law does, i have contacted an attorney my phone number is *******132 if there is anyone experiencing similar issues i urge you to contact me as california has some of the strictest consumer protection laws in the united states, and I believe there may be actions for a class action lawsuit in which i personally will be seeking exemplary damages. Businesses that target and willingly take advantage of customers are unacceptable in my opinion, it really bothers me when big corps do things like this just because they can so i am going to do everything my power to promote change and ultimately a better experience for the consumer, at the cost of uber eats bottom line. Law trumps policy, and this to my knowledge is illegal.

I have images and videos to share as well
Video wont upload but will gladly send to anyone in the same predicament or willing to help just text number in post

I'm extremely disappointed with my recent Uber Eats experience. I had to cancel my order because the delivery driver got lost and couldn't find my destination. Despite this being entirely the driver's fault, I was charged a cancellation fee. This is completely unacceptable. I shouldn't be penalized for a service failure on Uber Eats' part. I expect a refund for the cancellation fee and a review of this unfair policy. This experience has made me seriously reconsider using Uber Eats in the future.

Does not refund people for missing items. You will receive a message saying the order is not eligible for refunds (which, wth does that even mean sir? You didn't deliver a product and still took my money)! When you follow it up they tell you it was their mistake and they will refund you. Weeks go by and they only refund you 10% of what they said they would. It's a constant battle to talk to ACTUAL GAWDAMN HUMAN BEINGS. People are out here fighting for their lives over a £23 refund from a money hungry corporate batard company worth 20billion. Jeeeeezaz help me I don't want to live on this planet anymore

I placed a KFC order via Uber Eats App on Saturday, the 2nd of November 2024. I was requested to add my debit card for payment & I did. I had a promotion on the order, price was R182 but only R145,29 was requested. Upon making the payment, the order did not complete. It remained on the cart and the Uber Eats App sent a pop-up message saying I had insufficient funds. From then I sent them an email requesting a refund and they have been sending me all over. Today they came back and said they are sorry they cannot assist me because the order was placed more than 48hours ago and that they thank me for my understanding. Furthermore, they send me a promotional emails advertising their special offers and a 30% discount.

I wish to complain about their insensitivity in handling the matter and do wish to be assisted in recuperating my money.

Ubereats put money off my bankaccount. I didt not order food and have never order by ubereats. I live in France and not in the USA. In the meantime i try the get my money back. Takes long time.

I have no app before this situation. But you need the contact helpdesk. Payment without ordening. How bizar! And it happens a lot of poeple.

I will never use Uber Eats again! I tried to order pizza after a long day of traveling and before I could get the address changed, they placed the order in a different state so when I cancelled the order to get them to change the address, they charged me for the full order of the one they placed in the wrong state!

This all happened inside of 5 minutes and they stated that the restaurant had already filled the order which was humanly impossible

You can track their drivers but they can't tell what state you're ordering from?

From my experience, Uber Eats is running a scam and probably rip people off 10's of thousands of dollars a year with this nifty little tactic…

I used Grub Hub after getting burned by Uber Eats and they demonstrated professionalism that is highly unlikely with Uber Eats…

I'll never use Uber Eats again!

Uber Eats screws over their drivers continuously. There is no way for a driver to know how much they'll actually be paid for a job prior to taking it. Uber shows an amount that's higher than what it may actually be. Uber took most of the money from a drop-off I did recently as they said I didn't complete it. Their GPS tracking, phone records, and conversation with the customer all show otherwise. A system glitch on their end prevented the ride from being "completed" on screen, so it wouldn't close it out. A few dollars taken from a million drivers will add up to millions in extra revenue for Uber. Was their computer glitch accidental or intentional as an avenue to take what isn't theirs? Don't be naive; large companies operate like this. I deleted my account after they wouldn't release my funds. Theft is theft. I hope some AI societal wide change puts them out of business and bankrupts them in the future. I've noticed that when large corporations steal there is little to no recourse for the people who were stolen from. Luckily, I never supported their ride service and I never will. If you're thinking of using them as a side hustle, I'd say become their competitor instead. Start your own thing locally via social media and keep all the profits yourself.

Should be zero stars, once you order they will charge 99.99 for a subscription so my pizza was 150!
The pizza sucked NEVER going to use UBEREATS total scam. My bank did block the charge HAHAHA their fraud protection called me

I ordered food through UberEats a couple days ago. One of the items was unavailable, and I noticed it was refunded when I got my order. I didn't receive the refund so I called the restaurant today, they told me they'd already refunded Uber, so I'd need to contact Uber directly to get my money back. When I reached out to Uber, they told me that because it has been more than 48 hours since the order was completed, they couldn't process the refund. So now, Uber took $100 for an item I didn't even receive and refuses to refund it. Shame on you UBER, I wish I could give -100 rating. Why is there no phone number for customer service, UBER? Cuz you know what a shammer you are.