What could I say?!Worst shipping experience compared to Bloomingdales, Nordstrom, etc. Customer service didn't get back to me in almost two hours. Will this company go bankruptcy soon? With this super poor service, I guess so…

On 06/05/22 I ordered a pair of Versace pink sandals for my girlfriend. I ordered over the phone they took the order and cc payment, I even paid for next day delivery but the sandals never arrived, I called Neiman Marcus customer service department and apparently the company they use for delivery did picked up the order placed a tracking number but my order was never delivered, Apparently now customer service is saying every trace of my order has disappeared from their system even the tracking number. The gift was a anniversary present to my disappointment I nothing to give to her. 1st and last time I will ever order anything from Neiman Marcus. I only selected 1 star to be able to submit my review

I am posting your practice of offering products at sale prices and then cancelling the order on my social media. I called your Customer service and was promised a overnight shipment and then promised the item shall be shipped and then I receive the cancellation. I called Customer Service again and spoke with Rose and she politely said that the order is cancelled.

I have shopped for over $1700 products from your store but enough of being taken for a ride. I am returning back all your goods tomorrow.

Very unhappy with your tactics of cancellation

I used to love shopping at Neiman Marcus Department stores. These days I do most of my shopping online and find the website and mobile app to be boring and not easy or fun to use. Because of the presentation, the merchandise is uninspiring at best. Time to revamp your online shopping experiences NM Team!

Shipping and returns are quick and easy.

My mother tried to place an order today on their website. The credit card on her account was out of date and she tried to update and was not able to. So she called customer service, spent over an hour on the phone with multiple people and no one could figure out how to deal with the situation. Ultimately she hung up in frustration. So they lost a significant sale.

Incredible selection of shoes and handbags. I usually shop online since my dear husband dislikes shopping.

Amazing shoe collection. (Yes, I have to say it again). The latest CL, Manolos, Pierre Hardy, and tons of top name designers. Great sale racks too.

Great customer service! I purchased a dress that was deeply discounted, and a week later I noticed that it had been discounted even further. Customer service refunded me the difference in price, and it was processed and back on my credit card in two days! Most other retailers will not do price adjustments for items that were on sale when you purchased them, but Neiman Marcus has a policy that they do price adjustments on anything within 10 days of purchase! I shop here a lot and have never had a problem!

Unreliable! I've been shopping NM for years... online & from catalogs. TERRIBLE. Website is never fully operational & in-sync with catalogs. I can't tell you how many times I've tried to order catalog items online & they are either out of product, product has not yet been released/delivered from vendor (so it's order ahead) or they're not even sure if they are going to get the product at all. I ordered a product over 3 months ago & I just got an email yesterday that said "sorry, we're not going to be getting your shoes in". Jewelry? Delay. Shoes? Who the heck knows if you'll get it. Walk in the store? If the way the sales people look at you is any indication, its questionable whether or not they're there to help you.

Ordered a bottle of Frederic Malle parfum in October. First time I checked on order, in November, I was told the item was back ordered so they had cancelled my order. I asked them to put the order in again and ship as soon as they could.
I finally received the parfum on Jan. 12th. I could have gotten it 2 weeks earlier if they had used a different shipping method.
After having to wait so long for it it's hard to understand why they would use such a slow delivery method to save a dollar.

This $#*!ing place better get some salespeople with at least a half brain to work there, what they have now is a bunch of idiots who can even process a $#*!ing return, they better take their heads out of their asses and do some work, I want my money back...

Neiman Marcus cancelled my orders twice at different time. Their first reaction is always "Oh it is bank security concern, you should check with your bank. We can only see your credit card was denied by bank." I didn't check with bank at the first time and went Macy's for the product. But I check with bank this time. Customer service from Chase bank said the transection was made on 11/23 but Neiman Marcus reversed it on 11/27 (that is yesterday).
Of course I contacted Neiman Marcus again, they now admitted maybe there are some problem of their system. They said they will start investigate and give me a reason why they canceled my order without notification and lied it is bank's issue in 24 hours. Wait and see!

Neiman Marcus should not offer online shopping as they do not have the ability to process and deliver!
I ordered YSL wallets for Christmas presents on Dec19th with over night shipping, and my order stayed on process status until today, January 6th! There's no updates, no notifications, I finally hit cancel! I directly went to YSL website and ordered directly from them, it arrived the next day! Don't bother shopping your designer items from them, go directly to the specific brand boutique! Neiman Marcus is the most unorganized and unreliable ever! Customer service is useless and they do not have any solutions to my order that has been sitting in line for shipment for almost 3 weeks!

I am so insulted and disappointed by visiting today Neiman Marcus at Galleria Mall in Fort Lauderdale, FL *******. I am not writing a whole story what happened to me. I will write it tomorrow. I am still shaken up and flushed from the offensive insult. I did not experience this feeling for probably ever!
I am working with my lawyer now, and I am writing a letter to a new CEO Geoffroy Van Raemdonck. Hopefully, he will bring some changes to this nasty swamp.
Stay away from a shoe department at Galleria Mall, Fort Lauderdale! A MALE salesmen is a irritated joke in this store! These people did not deserve a penny of commission! Order on line, there are so many choices those days.

I ordered several items for Xmas presents from Neiman Marcus with plenty of time for delivery, but paid for expedited anyway, it is December 22nd and I have received not of them. I have tried to call, but have been disconnected 4 times after long waits. They use to be a very high end store, sadly they are no longer!