Zizi J.

Great customer service! I purchased a dress that was deeply discounted, and a week later I noticed that it had been discounted even further. Customer service refunded me the difference in price, and it was processed and back on my credit card in two days! Most other retailers will not do price adjustments for items that were on sale when you purchased them, but Neiman Marcus has a policy that they do price adjustments on anything within 10 days of purchase! I shop here a lot and have never had a problem!

Really incompetent customer service. Two items in my order arrived damaged, and I was told that I could return them and that I would not be charged return shipping. However, two weeks later when my refund was processed I saw that they had deducted return shipping from my refund. I have had to call back 7 or 8 times in the span of a month, and each customer service representative has assured me that the return fee refund was "being processed". Eventually I found out that there was a "hold" on the refund. I asked to speak to a manager several times, and there was never one available to speak with me. I put in a request for a callback twice, and I never heard anything. I still don't have my refund, but I am now being told that there is no hold on it. On top of it all, a few of the people that I spoke with were rude and snippy. I have spent a lot of money at this store over the years, but I will not shop here again. It's not so much the $8 return shipping fee that's bothering me. This store clearly doesn't care about providing good customer service, and just views its longtime customers as cash cows.