Macy's

Google for "Kleargear disparagement clause" and note that as of 2013, during the ordering process you (usually unknowingly) enter into a legal agreement with Kleargear that you will not post anything negative about them, or be subject to a $3,500 fine. We need to teach Kleargear a lesson! Luckily, I've never ordered from them, so I have not entered into their legal agreement. Hence, I can publish truth about them on behalf of those currently being sued (e.g. Jen Palmer). Kleargear's non-disparagement clause will likely be tossed out in court, but even THINKING that this was a good idea is horribly misguided.

Ordered 3 items. One month later I find out that the package was returned to vendor. No email, no phone call. I even signed up for text updates. Two more weeks until I receive a refund. Never using this site again.

After 30 minutes on the phone, apparently they don't want my business, and said as much. I've shopped with them for over 20 years, but apparently have made too many returns. I expect that, since this is an online vendor, I should be able to try on a couple sizes of items and return whatever doesn't fit. Apparently not!

Bought 3 items online mid-July. Two RL t-shirts at a regular price of $45.00. One pair of sweat pants advertised as blue. Light blue looked very purple. When t-shirts arrived, they both had tags saying $29.50, but I was charged $45.00 each. No return label. Took them to store yesterday. Was told there could be no refund as items were purchased more than 90 days ago. All this even though items were on my current July statement. I live a distance from store, and finally received a fractional refund after talking to 4 cashiers. Came home and called Macy's credit. Spoke to 3 people whose English was poor at best. Macy's online crooked me. The store was a nightmare of many workers who were in groups having personal conversations.

I tried to exchange my shoes that were two different sizes but would only give me a partial credit towards new shoes. Worst experiences ever dealing with 2 managers who basically said it was my problem for not having the original receipt.

$58.00 Skechers flip flops and the upper straps to hold your foot in place are way to tight/small. I did order a full size larger for a more roomy fit BTW... I call customer care *******229 I talk to a poor english speaking person on the other side of the world who can not find my order number or return reference number as I read them off my shipping receipt. When she finally finds my information she tries to barter asking (how about we refund 10% off the price) then says how about 15%. I let her know i have no use for flips that will not fit my feet then she starts with the (your phone is cutting out i can't hear you hello, hello, CLICK!... After a closer look at the mini-label on my new flip-flops i notice (made in china) They will never see my money again...

I ordered a sofa in early September online. Checked status in early October where they told me it would be coming around mid November. Heard nothing so reached out to customer service Nov 9 only for them to tell me my order had been canceled due to the item being discontinued and "someone was supposed to reach out to me". Tried getting hold of someone a degree higher to see what they could do for me. Got nothing but "sorry for your frustration " sentiments and no offer to remedy this as a consumer who had entered into a contract with them to provide an item they failed to deliver. Just in the black hole of zero customer service and zero class. They have shown me that it's not worth paying for the Macy's name as you'll get no better service than the rest of the online circus.

Meanwhile Macy's had emailed me to rate my purchase several times to review an item I never received. They also continued to advertise the sofa on their website.

They were great about a price adjustment. But one of the 3 shipments my order never arrived. Okay, they refunded my money. Then they sent me a 30% off 'We are sorry' coupon that didn't apply to my cart, continuously. Apparently, if even one of your 8 items doesn't qualify, none of your order does. Their customer service told me I did, in fact, have to play 'musical checkout items' to figure it out myself. A week later. After the coupon and that sale expired. So all I'm left with is meh. I di almost all my shopping online. Too many other retailers to waste my time with whatever Macy's has going on.

I have closed my account after many, many years! Their online support is so, so horrible! People are rude, and most important, they do not take care of the problem you are calling about. I have spent hours trying to resolve a refund, each time being told it was done, and never happening... I mean, literally months! What a shame, I love Macy's things, but absolutely not worth the headache dealing with people who don't understand or speak English correctly.

When it took half an hour to complete a return (WITH receipt) at the store, there was not much time left to shop. I called in with my complaint and was greeted by "Juan". He asked what the problem was and pretended to listen, only to turn around and repeat the basic info from my account and then ask how can he help. If you hire people who don't give a damn about customer service, let alone speak English, you are in for a rude awakening. I told him he has helped me by giving me the final straw. I've been a loyal platinum customer since 2008. Goodbye Macy's.

I basically go here for one thing: Calvin Klein. It rarely goes on sale, even though every single day they are having an "amazing one day sale". The quality and price, even not on sale, is better than many more expensive brands. They also have some very nice bedding and towels, called the Hotel Collection. Can be hard to find a salesperson, but there return policy is very accommodating. Also had a salesperson dig around the site spend time calling other stores to find me the last piece existing of something I really wanted

I love getting beauty products there because its like always free shipping over 25 bucks, beauty items only! But a lot of times they will run free shipping no minimum order on beauty items and they sent me a goodie bag with the last 2 orders filled with expensive samples. More than sephora. Their other clothing and bedding and stuff can be pretty pricey for my liking so for that I'll take off 1 star but they have never disappointed me and have excellent customer service

Macy's website is very glitchy—bouncing around on the page and as I click on an item I get an 'access denied' message. I thought it was just my phone, but it happens on my windows laptop too. I love the products that Macy's has to offer with their incredible sales, but our local store shut down and my only option is online purchases now. If Macy's can not provide an easy efficient website they will be losing a loyal customer. It would be more helpful to the customers if they made the returns easier like Amazon does. That way we don't have to worry about printing off our own return labels.

The customer service for Macy's has gone down in the years. This definitely the last time dealing with them. They will put you on hold, transfer you back to que or simply put you on mute until you hang up. This year they have ruined Christmas for my family. After calling every day the past few days and them sending gifts to the wrong address, they now have over $1000 of pending charges on my credit card for 6 pair of levis jeans. This is absolutely ridiculous coming from a a supposedly high end store. I am so disappointed in their customer service. Please bring back the agents who speak english

They lied and said they shipped my order but they didn't. Only a label was created and it never even left the warehouse. There is absolutely no way to talk to a customer service representative. They only offer a fake automated online bot to talk to instead of an actual person. I tried calling the customer service number & they're all "busy." I'm never ordering or buying anything from Macy's ever again. They are extremely incompetent and sketchy. Even the employees that work inside the Macy's stores at malls are rude and unhelpful. If I don't receive my order by the end of this week I will be disputing the charge with my bank and I'll also be reporting Macy's to the Better Business Bureau

I placed an order 2 weeks ago and received an email confirmation that it was shipped. Two weeks later, on the expected delivery date, Macy suddenly refunded me the order amount without any notice. Customer service did nothing to help with the situation. Did not offer any solutions that time was wasted ordering online from this unreliable company. There was no explanation for why the order was unfulfilled. No gift card, discount, or anything to compensate for the inconvenience they have caused to their customer. This is the second time that it has happened. DO NOT purchase anything online from Macy's if you absolutely need your items before a holiday or any important dates. They are very unreliable and constantly unable to deliver what they promise.