Richard D.

I have waited TWO weeks for a simple phone case. After several days, they finally replied that they had been busy and it would go out soon! That is absolutely absurd in today's market to take two weeks to get a tiny phone case. A should have no better and stuck with Amazon!

I have closed my account after many, many years! Their online support is so, so horrible! People are rude, and most important, they do not take care of the problem you are calling about. I have spent hours trying to resolve a refund, each time being told it was done, and never happening... I mean, literally months! What a shame, I love Macy's things, but absolutely not worth the headache dealing with people who don't understand or speak English correctly.