Macy's has been around over a century. As stores like Gimbel's, Bamberger's and Woolworth's have gone out of existence, Macy's seems to thrive, in part perhaps, because so many competitors have fallen by the wayside. But I also suspect some of this has to do with how they sell items.

It's not that Macy's sells bad products- although certainly it has its share of overpriced, not so great items. For me, it's a combination of (1) Sales techniques, especially the way it places items in sale and how it provides Star Rewards and Star Cash and (2) Poor, ineffective customer service. I'll start with the first.

Having purchased at Macy's for a while now, and recalling my mom being a regular customer years ago, there is a specific pattern to the Macy's sales technique: they regularly offer the supposed deep discount, with tons of exclusions which makes coupons practically useless.

Recently, I purchased a nice necklace for my girlfriend for her birthday. "On sale", it went for about $350 pre tax. The "suggested retail price" was triple that, about $1000. Now mind you, I don't think any savvy shopper truly believes the suggested retail price is correct. It is just there to make the discount look as significant as possible, but it is highly subjective.

I didn't mind this often used sales feint, as I liked the necklace. But just a few weeks later, this same item was discounted yet again. And we are not talking $20-$30. We are talking $100 less than their own supposedly deeply discounted $350, discounted from $1000 retail.

I was never going to return the necklace, but I did want to see if Macy's can provide to me at least a credit or even Macy's "cash" reflecting the $100 difference. By the way, I could have returned the item and repurchased it for the $100 discount, as it was still within the return window. Of course, I would never do so with a gift.

So I first logged into Customer Chat and got to chatting with a couple individuals who were clearly from overseas. Neither could do anything, they both read a script stating that any difference will be credited only within 10 days of purchase. So while I was within a 30-day window to return the item, and could return and repurchase (I was never going to do so), I would not be granted a fair credit for the difference. Thus, supposedly, was to "keep things fair" with all other customers.

Later on, while shopping for the holidays, I spotted another item, likewise on "deep discount" from retail. At checkout, I was told I would collect the maximum $40 Macy's Cash (like Kohl's, Macy's now has a holiday promo that earns you $10 cash at Macy's for every $50 spent, up to a maximum $40). Once earned this money, I had just a 10-day window to spend it.

It was clearly meant as a "last-minute" pre-Christmas incentive.

So I purchased this item, expecting the Macy's cash to appear right after the purchase. In addition, those with 'Star Rewards' get $10 for every $1000 spent. This, too, I expected to get right away.

Well, neither credit occurred. No cash, no points.

I again contacted a chat rep, again from overseas, and was told that the points and money would be credited once the transaction is actually charged to my card, as the item was shipped to the store. A sketchy answer, but I said, ok. I would await to get notice of arrival at the mall.

Well, about a week in, the item finally did arrive, at the mall. Except that the points and cash were still not credited. I called a customer rep this time and she gave me a completely different answer than the first rep: "You will get your cash once you pick up the item". "And by the way, your points show as 'pending'."

I stated time is running out, as the $40 must be used in a narrow 10 days before Christmas. In any case, feeling that further requests for customer assistance were not going to prove fruitful, I decided to just test this answer out, pick up the item and see if the cash and points get credited. I was offered, by the way, a 25% off coupon, which despite me trying to use it in a myriad of transactions, does not work at all.

I presume it's a token gesture meant to mollify me, but in truth it just exemplifies how unconcerned Macy's is to its customers, as I can't use the code at all and it expires soon anyway.

So I got to the mall on a super busy shopping Saturday, the weekend before Christmas. I won't go into detail about the item I got. But I did apparently get the $40 cash. It's just that the cashier had no clue how to apply it, since "normally we just hand out these physical coupons representing cash" and my purchase, by contrast, was done online. While on line, I even downloaded the App, hoping this would reveal a bar code or QR code. After a manager came over, they managed to find a bar code hidden in a subcategory inside the App- certainly not a facile and streamlined process. But, after a long wait, I got to use the $40.

However, now 4 days later, I still never got the Macy's points, the ones towards $10, which have been pending for a week now and should have been credited as soon as I purchased the item. I could waste another two hours with a script-focused customer rep but for the $10, it's just not worth it.

So what's the moral here:

First, Macy's is notorious for its 'flash sales' and 'deep discounts' that make you feel you are getting a real bargain. Unless you are an appraiser, it is evident Macy's has superior insider pricing information you as buyer don't have.

In fairness, I don't blame just Macy's here, but Macy's has so many flash sales and sale codes and coupons that it generates a sense of urgency (get this deeply discounted item now before the sale ends!) in consumers that I feel is likely misplaced. I mean, consider the first item, above. I got it at a massive initial discount, if the suggested $******* retail price is to be believed.

Then just 3 weeks later, it drops another $100? I must assume Macy's was still making a profit even with the $100 discount, which begs the question: what is the item really worth, and how much were customers likely overcharged without the sale prices in effect? What is it really worth?

Second, you have tons of these sales that require coupon codes, but all of them have a massively long sales exception list, which sort of swallows up the value of the coupon, making it useless for most items.

When purchases were exclusively 'brick and mortar', this process of exclusions could be a problem, because you show up with a little 'savings card' they mailed to you, only to find out the item you wanted is excluded in the microscopic fine print. At least with the online purchases, the code entry at checkout quickly tells you if the code works, saving you any issues (albeit being a major disappointment).

It's clear that this is a very nuanced form of 'bait and switch' where you are enticed by a coupon or deep discount, only to find that the discount does not work for your item-but here is an item you can buy instead!

Third, customer service is poor and ineffective. With outsourcing and all the reps given a script from which to read, they are never empowered to correct issues, such as the one first mentioned above. For example, the rep could have easily given me a credit for future use as a reward for being a loyal customer. Nothing of the sort was even envisioned, and the practically throwaway 25% coupon code is excluded from all items I have sought to purchase thus far.

I suspect that one of the reasons Macy's is still in business while Bamberger's and others are not, is because they do have what I feel is a ruthless policy of not accommodating customers and creating a false sense that you are getting a great deal when you are truly not.

Combined with extremely slow 'rewards' that fail to show up as a credit in a timely manner (clearly to Macy's benefit), it is clear to me that Macy's is keen on just one thing: their bottom line. They do a great job advertising themselves at the 'Macy's Thanksgiving Day Parade', and also for July 4th, and in associating themselves with such holiday classics as 'Miracle on 34th Street', home to their flagship store in midtown Manhattan, but for someone like me, I would much rather have fair and up-front pricing without the subjective deep discounts and coupons with a million exclusions- and in being able to engage with a customer service rep who actually accommodates my needs, not just the bottom line of Macy's. I am sure corporate likes this business model, but it is far from fair or customer friendly, at least in my book. You feel like a peon with this company.

I have been a customer of Macys for a long time now. I have made many big purchases including fine jewelry and furniture with Macys in the past. I was upgraded to a platinum level about five years back.
This incident happened yesterday evening ( Nov 28th) when i went to return items at Macys store.
The lines were long and there were 3 associates helping customers. When i was still in line, 2 associates left to help other customers and there was only one lady associate who was doing returns. After a 15/20 minute wait, when my turn came the associate was very helpful with my returns. While she was helping me she called for help as she thought she needed to sort a transaction but no one came so she continued with the returns. A few mins later the manager came but since she did not require anymore help he started helping other customers with order pickups on a nearby register.
However, after i was done with my transaction and turned to leave, the customers who was in line behind me said to me that i took too long to do the transaction. I tried reasoning with her saying that it was not my fault. But the two ladies started throwing insults at me and one of the ladies asked me to leave. Meanwhile, the store associate told me that I should let it go and it is not a big issue. I did not want to interact with the other customer so I asked for the manager and then realized that manager was at the same counter helping other customer. And when I asked for manager he left the register and went to the nearby store room and did not come out for another 10 mins. Finally, he came out and started helping another customer while i stood there waiting for him. When there were no more customers left he came to me and asked what happened. I told him what had happened and asked him why i am answerable to other customers? He was right there and did not stop the other customer to which he said he did not know what was happening and was helping another customer when it was quite evident that he chose to ignore the whole interaction and tried avoiding me.
When I told him that i am going to write to the corporate office he apologized and gave his name and just walked away. This whole incident made me realise that Macys don't treat its customers equally. None of the associates came forward to tell the other customer that I was not at fault. Instead they all wanted me to let go as it was not a big issue.
All it takes for the associates to remind customers to be patient while waiting in line during holiday season. In the past the managers or the store associates used to thank customers for their patience. All such civil and polite behavior from the store associates towards customer doesn't exist anymore. The store associates are not even trained to operate the systems properly. It takes longer time because many of them don't know how to operate the systems.
Another similar incident happened on November 24th morning. My husband and I were walking through the furniture section and found a dining table set that we liked and wanted to buy it. There was no associate near the register so my husband went looking for someone to help us. I found a couch nearby and sat down to wait when the floor manager came from across the other side of the store, told me that I cannot sit there and told me to move. She did not even bother to ask me if i needed help with anything. When I told her that i wanted to buy, she told us that the associate wouldn't be there for another 30 minutes and we have to come back later.
I have been a platinum customer with Macys for over 5 years now. And have had some very good experiences. But in the past couple of years the quality of the merchandise has fallen down and the stores don't have enough inventory.
Macys boasts about their customer service while they hire managers who are biased based on ethnicity and treat customers like me with disrespect. No wonder this business is loosing its base.

I'm writing this complaint based on a order delivery of a matress and pillowsI recently received from
Macys…

The mattress smelled like a combination of mold and gasoline.

My next door neighbor witnessed the smell also.

I should have refused the delivery

I immediately called back for pick up

I returned to Macys the stinky mold gasoline mattress and pillows

They gave me. 53 dollar credit for the delivery pickup…

Macys delivery also picked up 3 of my personal pillows by mistake pillows by mistake
They did not compensate me for.

I paid 446$ for a stink mattress…

I was told by a Macys representative this morning at Macys that they refunded 396$ for the smelly matress instead of the 446$ which is unacceptable.

They kept 50$ of my money…

I have been hung up today by 2 representatives at Macys furniture dept.

Once again the 53$ delivery fee was waived.
They kept an additional 50$ of my original purchase of 446$ refund 396$ to my account

A returned Matt
Hi Lydia,
Thanks for shopping at Macy's! Once your order is processed, we'll email you additional details, including information regarding shipment or delivery for any furniture or mattress items.
Order #: *******593
Order date: 08/26/2023
Payment method:
Macy's ************
Macy's ************
VIEW ORDER DETAILS
Contact information:
Lydia Imani
*******@ICLOUD.COM
Billing address:
******* JEFFREY AVE
SAUK VILLAGE, IL *******

Pending points for this order: 2,237
Current points: 511
Points until next reward: 489
Star Rewards | Terms & Conditions
Shipment / Delivery summary (2 items)
Delivery address:

SAUK VILLAGE, IL *******

Item(s)

Sealy Posturepedic Spring Bloom 12" Medium Mattress- Queen
Sales check #: *******
Qty: 1
Color: No Color
UPC: *******

$497.00

SHIPMENT / DELIVERY

COMFORT REVOLUTION L SEALY ESSE
Sales check #: *******
Qty: 2
Color: PILLOW
UPC: *******

$119.00

SHIPME

This is a long review. But it's the only way to get the whole situation across.
02/25: Ordered the Camden Heights Dining Room Table, 6 chairs, and the credenza at the Easton Macy's for $4,054.04 which includes White Glove Service. We were told the delivery date would be texted to us.

03/28: Delivery Day. The credenza was assembled, 6 chairs arrived assembled, table came with NO hardware. That crew advised the office and they gave us a call. We were told it would take 24-72 hours for someone to call us. So, in the middle of the floor were table parts, a credenza against one wall, and 6 chairs lined up the other.
03/28: We emailed Timothy Kuhlman the salesman at Easton and let him know what happened.

03/29: He emailed us back and said he would talk to his manager, Jonny Featherson about it.
03/29: Called customer service. "We will escalate this. Here's a $266 refund." Thanks, but we just want the table.

03/30: Still no call about delivery. No responses from anyone.

03/31: We call Customer Service again. "We will escalate this. Sorry for the inconvenience."

04/01: We call Easton again. "We will get back with you after we call customer service."
04/01: We IM Jackie Amann, Director of Customer Services via LinkedIn. No response to this very day.
04/01: We IM Tony Springs, President and CEO-Elect. He responds the same day. "Will have furniture customer service review and respond. Apologies for your experience."
04/01: Ursuala Eager advised via LinkedIn that Mr. Springs made her aware of the situation and the sales team she partnered with would be able to assist.

04/03: Rec'd a call from Sharon Walter who advised the hardware was going to be shipped to us and would email the tracking.
04/03: Jonny Featherson called back and said he would come to our house and set up the table as soon as the hardware came in.

04/04: Got an email from Sharon with tracking.

04/07: Jonny arrives and gives us Macy's Customer Accommodation Coupons. He begins to assemble the table only to find the base of the table does NOT fit; it's the wrong base. He takes the table back to the store and gives us 3 options: 1. Take the floor model for free. (This floor model had been out there for AT LEAST 2 years; brand new chairs and credenza with a used table? No thank you. 2. Order a new table at 50% off to be delivered May 9th or 3. Call Customer Service and have them pick up the credenza and chairs and return it all.

04/10: Advised Jonny we'd take Option 2.

04/11: We emailed Sharon Walter and advised her what happened.

04/14: Sharon Walter emails us back and refunds us the original delivery of $321.43 and said she would do what she could to make sure the next delivery was correct.

05/08: Reached out to Jonny to advise we had not received any calls about delivery. He said he would call us tomorrow.

05/09: Jonny called and advised the table isn't even at the warehouse and it isn't expected to be until June 13th and THEN a delivery date would be provided. Also found out that all those Macy's rewards we earned from the sale of the set were in the negative.
05/09: emailed Sharon Walter and advised her what happened.
05/09: IM'd Tony Springs again; no reply to this very day.
05/09: Rec'd an email from Sharon Walter: "I was under the impression the table had been assembled and all was good. I will check on this and get back to you tomorrow."
How in the world she thought that is beyond me except she never bothered to read the email we sent on 04/11.

05/11: Sharon Walter emails us back and blames it all on a system error and asked how we'd like to proceed.

05/16: We advise we will give Macy's another chance.

05/28: We receive a text message from Macy's: Visit macys-delivery.com to schedule delivery for your order." And they provide a sales order number. It doesn't work. So we decided to try again the next day and still nothing.

05/31: email Sharon Walter to advise of the text. She isn't sure what it is and says she sent a request to confirm that it is a new unopened tabletop. I don't even know what the means because it being new or used shouldn't have even been a factor IF she had read the emails sent to her to keep her apprised with what was going on.

Now somewhere in all of this Jonny Featherson checked out. He no longer had a dog in the fight.
06/04: We went to Macy's at Easton to shop. Literally crossed paths with this man and eye contact with us BOTH, he looked at us, and kept it moving. This man was in my house, so I know he knows exactly who we were. My fiancé wanted to go over and talk to someone in the furniture dept anyway. I didn't because I have absolutely no energy or desire to say anything nice. But whomever he talked to said he would tell Jonny when he returned, and he would give us a call to see if he had a delivery date.
Needless to say, we never got a call.

06/05: Reach out to Sharon Walter AGAIN since nobody has bothered to get back with us. She emails back and says she reached out to the warehouse and confirmed the new tabletop is included. (That's what this whole thing was about, but ok.) The warehouse advised they would inspect the pieces before loading them on the truck with a delivery date of 06/09.
06/05: We confirm that date will work.

06/09: The table arrives. Wrong base and holes in the legs and tabletop would not line up with the holes in the other piece AND the base was a completely different color then the rest of the table.
We immediately emailed Sharon Walter and said we are done. We had them take the table back.

06/09: We followed it up with a phone call; got her voicemail and left a message, she called back and told us Macy's never had any issues with this manufacturer before and pretty much blamed it on them. Not the warehouse for not doing what they said she told us they were going to do, which was check the table. We got a sales order number to have them come and get the 6 chairs and the credenza and get it all off the charge card.

I decided to reach out to the manufacturer, Legacy Classic Furniture to give me their side of the story. They never responded. I looked at their reviews online. They have 1/5 stars with the Better Business Bureau. They have 1 star because you have to give them at least one in order to submit a review. The reviews speak for themselves. Why Macy's didn't bother to review them before going into a partnership with them and present their products to their customers is beyond me.

I blame Macy's 100%. It started with them and ended with them. From the CEO all the way to the warehouse, it has been a complete cluster. I do NOT recommend Macy's Furniture to anyone. I do NOT have anything good to say about the supposed "escalations" or communication. If you can't pick it up in your hands, purchase it in the store, and bring it home yourself, then proceed with caution.

We are still without any dining room furniture, but it's better than having to deal with Macy's Furniture again.

MACY'S – MANHATTAN VILLAGE (Manhattan Beach, CA)
Really want to give them a ZERO.
My boss gave me a necklace for Christmas. I wanted to exchange it. She wrote a note on the box saying that the salesperson forgot to give her a gift receipt, but, if I wanted to exchange/return it the tags should suffice. Prior to going to the Manhattan Beach (Manhattan Village) store I looked up the policy for exchanges and returns w/out a gift receipt so I knew it could be done with an email address and/or phone number so I didn't call my boss in advance to ask for her receipt. I spoke with Elizabeth in the fine jewelry dept. She looked at the necklace as well as the note and told me there is nothing she can do. I asked her to look up the purchase and she said they don't do that. I once again showed her the note and the policy and she said "I'll get a manager". The manager (middle-aged blond woman whose name I did not get) came over with an already made up mind and said "we can't do anything with that". I explained the situation and she couldn't have cared less. She literally said "we don't know who wrote that note or why" and then they both just stared at me so I showed her my receipts for other purchases including another necklace that I had just spent $900 for as well as the other necklace which was a gift from my son also w/out the secondary tag that she claimed MUST accompany all purchases. I told her if the secondary tag must accompany all purchases then Macy's needs to inform their associates of that fact because as much as I shoppED there it is hit and miss if they put that second tag on purchases. I showed her my emailed receipts for all of the purchases I made during this Christmas shopping season and she just stared at me. I then said since there will be no customer service for me today, I will make sure to never shop here again and she said "okay".

I came home and gathered up every purchase that I had not already given as gifts as well as the items I purchased for myself, I put the receipts and the items in bags and I will be returning them within the next couple of days. I also informed my boss that I will be giving the necklace back to her (and why) and told her to get her money back and I don't ever want another gift from Macy's ever again.

THERE IS NO WAY THAT I WILL BE (OR HISTORICALLY HAS BEEN) THE ONLY PERSON WANTING TO EXCHANGE AN ITEM WITHOUT A GIFT RECEIPT AND THEY ARE SAYING THERE IS NOTHING MACY'S CAN OR WILL DO TO ASSIST THOSE CUSTOMERS? I don't believe it and I will take my business to other retailers who appreciate it.

I really don't know where to start at this point.

We ordered a sectional almost 2 years ago. Once we finally received it, it broke within about 4 weeks. It took quite some time to get all the necessary steps completed to return it and order a different sectional. The one we originally ordered had been discontinued, and we weren't willing to pay full price for a sectional that already needed a major repair. So, we ordered a new sectional that we were just settling for. Clearly, if that was the sectional we wanted, we would have ordered it in the first place, but we were stuck and had to order something through Macy's.

We waited the lengthy wait time for the second sectional. It finally arrived and wasn't correct. Instead of 2 armless chairs, we received 1 armless chair and a regular chair. The delivery team took the wrong piece back and the correct piece was ordered. Oh, I forgot to mention the chaise cushion wasn't made correctly, so we had to schedule a technician to come look at that. He agreed the cushion needed replaced (along with another cushion he found damage on). That was 2 months ago. I hadn't received an update, so I called for an update. Everyone I have talked to about the cushions can't even see anything about replacement cushions being ordered. Ugh.
Anyway, the missing armless chair was ordered. The delivery date came, and the armless chair they brought wasn't the correct fabric. Sent it back. Armless chair ordered again. Delivery date came. Wrong fabric. Sent it back. Got a call that a third attempt for the correct item was being made. Delivery date scheduled. No show. Called customer service and was told the sales check number that was provided to us in the confirmation call from Macy's was a cancelled sales check, and the item now wasn't due until January. I asked to speak to a manager, but after being on hold for 45 minutes waiting for a manager, I hung up and called back. This time I was told that the wrong piece arrived to the warehouse again and that our salesperson was notified of the cancellation but not us. That just seems like someone is trying to pin the blame somewhere else. We got a call from customer service the day before the scheduled delivery date confirming a time frame, but nobody called us about a cancellation. Strange.

So, to recap the number of days wasted so far:

#1: Delivery of original sectional (which broke within a month)
#2: Day for technician to look at broken sectional
#3: Delivery of second sectional and pick up of the broken one. Wrong pieces delivered for new sectional and there was a faulty seat cushion
#4: Day for technician to look at faulty seat cushion
#5: Delivery of armless chair - wrong fabric
#6: Delivery of armless chair - wrong fabric
#7: Delivery scheduled and confirmed by Macy's for armless chair - no show.
#8: Future delivery of what is hopefully the correct armless chair
#9: Future delivery of new seat cushions

So, in total 9 DAYS scheduled at home waiting on furniture when 1 day is all it should have taken. This is only taking into consideration the physical time/days at home and not the countless hours on the phone with customer service. I am guessing I have spent well over 30 hours on the phone trying to get this mess resolved (and that is probably a grossly low estimate of hours). At this point, with pay that's being missed waiting on deliveries, we could have purchased 3 sectionals. I don't feel we should have to pay one penny for the armless chair we're still trying to get. The $400 that piece costs is nowhere near a fair compensation for the time, money, and frustration, but it would at least be a start. Unfortunately, the only thing Macy's has offered is a scripted apology.

We chose Macy's thinking we would get good customer service. What a HUGE mistake that was. The local store has zero control over the process after the order is placed. At that point, you are just another person in the queue of other people calling in to the customer service center.

Well, off to make yet another phone call to try to figure out if my new cushions are even coming at all. I have a feeling they're not and that I will have to schedule another technician to come out because the record of the first technician coming doesn't seem to exist. That would bring the total to 10 days... and counting.

To say I am frustrated and disappointed is an understatement. I have been nothing but kind and patient through all of this, but after 2 years of waiting for a complete sectional, my frustration is starting to take over.

If I could tell Macy's to just refund all of our money and come pick up this sectional, I would 100% do that! I would rather bring my outdoor patio furniture inside to use than deal with this company for one more day.

The purpose of the 10 years bedding warranty is to make you purchase from them, and their delivery guys will get rid of any of their defective products to your house, and when you reported and try to call them, they won't picked up their phone and if you get them on the phone they have stories to tell you, that they will give you only a small amount of money from your purchased, and they don't want to take back their defective product.

I purchased a mattress from Macys in 2019 my order was a FIRM MATTRESS, and suddenly we had COVID-19 circulate and everybody was very affraid to get people inside of their home. I visited the Macy's store where I purchased the mattress they told me to call Macy's bedding and furniture I did, and they gave me an appointment to come in 30 days. What's killing me they sent a stupid guy to inspect the mattress who didn't even have on hand a tape mesurement, but I think that I am in America he carried a piece of orange cord to do inspection what kind of mesurement can someone get with a piece of cord? I was watching during all the time, and now Macy's department goes according to this guy report and told me that they cannot take the deffective mattress back. I am not going to loss my money.

Macy's damages on the mattress were:
1. Uneven mattress
2. When 2 people sleep on the bed 1 side has a BIG WHOLE
3. Other side is upward
4. The side with the BIG WHOLE is downward

Because of their stupidness I am suffering with lower back pain and body ache, I am affraid to sleep on the mattress. Beside that they told me that I have to wait for 90 days they will send another person to inspect that damage bed until January 15,2023.

Best person, best service, by Neetu Rano,, at Macy's white grace
I bought a coach purse and wallet

Worst customer service ever
Customer service does nothing but lie with every conversation. I talked to them 5 different times and got nothing but lies. Wound up canceling my mattress order. I will never buy anything from Macy's again and I encourage you to not buy anything either unless you want to get screwed over. My order was supposed to be delivered on 12/22/21, was ordered on 11/26/21 so I had to wait nearly a month to receive my mattress
Which was ok because my guests were not arriving until New Years weekend. I was supposed to receive a confirmation email the day before with a small window of time for delivery but never did. On the 22nd at around 3:30pm I received a text with a tracking link that I was the next delivery. I went to the link and was surprised to see the bubble for my address at the wrong location on the map. I quickly called customer service and talked to someone with extremely broken English and explained the situation. She told me she would correct the tracking map and alert the driver(first lie). This never happened and the delivery did not come. I call customer service right away and told them that tracking showed the delivery truck less than 3 miles from me so could she call the driver and tell them the right address. She said she would. (second lie) my delivery did not come, now the tracking lion k has been disabled. I call customer service again and ask for the drivers number so I can talk to them myself. She said the driver had my number and would call if they could not find me. They did not call (third lie). I called customer service again and asked for the delivery manager's phone number so I could call him to see about picking my mattress up at their warehouse she said she could not give me the phone number but would call the delivery manager and have him call me the next day and would call me herself to make sure I received a call from the delivery manager. I received a call from no one. (forth lie) I called customer service again and found out my order was now rescheduled to be delivered on1/12/22 almost 2 months after I ordered it. I explained how I had company coming in and no mattress for them to sleep on as I got rid of my old mattress after I had confirmation the new mattress was to be delivered on 12/22. (big mistake on my part) she apologized but said there was nothing she could do. I went out and bought a cheap mat for temporary use and called customer service again to see if they would reduce the price of my mattress since I had to wait so long, go through the aggravation of customer service telling lies, and all my added expenses. The offered me $75.00! I told them that was not enough, that I had to spend 3 times that for a temporary mattress. They said they were sorry but that was all they could offer. I told them to keep there $75.00 offer and there mattress and canceled the order. I will Never buy any thing from Macy's again. I got on line at Sams.com ordered a better mattress for the same money and I can pick it up on 12/26/21. I don't care if you save a few bucks at Macy's it is not worth the aggravation to order there. Please take my warning and never order anything from Macy's.

I have been a Macy's customer for several years and I have never in all of those years felt threatened in any way shape or form by any employee until this Sunday. I was trying to test out a matte red lipstick at the MAC counter before I went to the Estee Lauder counter at Perimeter Mall. I wanted to use the free cue tips available to customers to see how the color looked on my hand when an employee by the name of Cory (Estee Lauder representative) approached me and asked if he could help me and I said no thank you. I proceeded to reach for the cue tip and he asked again more stern "can I help you" and I again said no thank you, thinking he didn't hear me. I started to reach for the cue tip again and this time he became more irate and verbally aggressive and asked can he help me for the third time. I was on the phone so I told my mother to hold on. I asked him if there was a problem with me using a cue tip and he if so that's all he had to say. He told me yes because things aren't sanitize and I can't test out the MAC lipstick, meanwhile other employees are using brushes and applying makeup to customer faces. Also other customers are freely using testers out without being harassed. Cory began to get into an argument with me on why I couldn't use a clean unused cue tip and raised his voice and made a scene. I felt threatened and embarrassed and I felt he was going to physically harm me. I walked away and another employee asked if they could help me and I told them I wanted to speak with a manager. Bob was the manager on this shift and he apologized and said Cory had never done anything like this. I told Bob that if the cameras can be reviewed then he can see what happened. I have spent a lot of money in Macy's and every moment has been a pleasant one up until now. I feel I was attacked because I'm a female and that is not an excuse for any employee to verbally attack me because a man feels that he can throw his masculine aggression around whenever he wants. It leaves a very bad taste in my mouth now. I do not feel comfortable shopping at Macys. After Bob found other employees like Anthony at the Dior counter and Melissa at the Armani counter Cory would come over occasionally for no reason at all to not apologize to me but to make me feel even more uncomfortable during the rest of the time I was shopping there. He was laughing with his colleagues as if he had done nothing wrong. This behavior is completely inexcusable and I'm very sad to say that I will not be visiting this location in the future. No one should have to go through what I went through and I would like to speak to people higher up in management so this never happens again.