Below is the hidden return policy for Beston Shoes. This company sells shoes at Sears.com but pretty much will not take anything back and neither will Sears once you have made your purchase. This is extremely deceptive behavior. None of these return policies or the fact that they are (according to Sears) a third-party vendor is mentioned when placing the order.
I went into a Sears store to return some shoes that I ordered from Sears.com and neither the cashier nor the manager would refund my money. The shoes had just arrived and I changed my mind. The manager at the Sears store in the Del Amo mall was extremely short with me and never even made eye contact. She informed me that the shoes were shipped from a third party vendor and Sears had nothing to do with them. I told her Sears had something to do with them because I placed the Order on Sears.com. She just repeated herself (i.e., this is a third party vendor) and she stood there as if I was not even present. Bottom line is that I am stuck with shoes I tried to return within days of receipt and Sears nor the other company EVER intended to allow an exchange or a return.
Beston Shoes Return Policy
Bestonfire/Beston Shoes Return Policy Before returning any item, you must email us at *******@bestonshoes.com to request for an RA#(return authorization), Any item returned to us with no RA# is non-refundable, RA# is strictly given via email only, when you email us please put your ORDER ID# / SO# Please be inform that ANY FORM (expedite/international/regualr) of shipping cost is non-refundable. Any items that are not in their original condition, show signs of wear (scuffs, scratches, stains,used, etc.), or are not in the original box/packaging are non-refundable. Opened lingerie is non-refundable. Please include the four key elements: 1. Your order ID# or the S/O number printed on the top of the packing slip; 2. The reason for the return; 3. Your contact information, such as Phone number and email. 4 .On the items with defects, please provide the proof, such as photos. For Exchange/Return we have 30 days return policy, but it would be better to contact us to acquire your RA# within 15 days (* form the day you received the item) to avoid late return. . For Exchange *If you want to exchange to different size, color or style, just ship the package back to us at your own cost, by any carrier at your convenience, we will ship the exchanged item to you for free *After first exchange any exchange you wish will be charged shipping cost + re-stocking fee re-stocking fee cost $15.00 for shoes and $10.00(Lingerie/Swimsuit) *Cost difference may apply when exchanging an item. *Expedite Exchange. If you want the replacement to be ship immediately rather than waiting, please contact us to order the correct size, color, style you would like to exchange, and we will issue you a complete refund on the item you have in hand once we receive it. This way it will shorten your exchange time to 7-10 days. For Item you don't like/changed mind * The item should be shipped back to us at your own cost. We will issue a refund once item is receive in our facility * Any expedited shipping cost is non-refundable. Any shipping charge for non-free shipping items is non-refundable. For Wrong Item or Defective item * Please email us to acquire an RA# and please take a photo of any item that's wrong or defective. * If you receive a wrong order (color, style, and/or size) at our fault, we will issue you the return label to ship the item back to us at our cost * We will issue you a full refund upon receiving the returns. International Returns: (Outside of the United States) * The buyer has to ship the item back at his/her own cost. * Beston Shoes reserves the right to reject any packages with high duty. * The international shipping fee is nonrefundable. For Refused or Undeliverable Packages * We do not take responsibility for any returned packages with a failed delivery, multiple delivery attempts, insufficient address information, or package refusal. * We are not responsible for the shipping and return shipping cost if applicable. * We will collect the return to sender shipping cost before we send the package back or deduct the cost on your item price if you decided to do a refund. * Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier. Return Shipping Labels Are Issued: * On the event of customer received broken item like broken zipper, missing parts, broken heels. * Also when customer received incorrect item, not what you ordered.