Cheryl D.

MACY'S – MANHATTAN VILLAGE (Manhattan Beach, CA)
Really want to give them a ZERO.
My boss gave me a necklace for Christmas. I wanted to exchange it. She wrote a note on the box saying that the salesperson forgot to give her a gift receipt, but, if I wanted to exchange/return it the tags should suffice. Prior to going to the Manhattan Beach (Manhattan Village) store I looked up the policy for exchanges and returns w/out a gift receipt so I knew it could be done with an email address and/or phone number so I didn't call my boss in advance to ask for her receipt. I spoke with Elizabeth in the fine jewelry dept. She looked at the necklace as well as the note and told me there is nothing she can do. I asked her to look up the purchase and she said they don't do that. I once again showed her the note and the policy and she said "I'll get a manager". The manager (middle-aged blond woman whose name I did not get) came over with an already made up mind and said "we can't do anything with that". I explained the situation and she couldn't have cared less. She literally said "we don't know who wrote that note or why" and then they both just stared at me so I showed her my receipts for other purchases including another necklace that I had just spent $900 for as well as the other necklace which was a gift from my son also w/out the secondary tag that she claimed MUST accompany all purchases. I told her if the secondary tag must accompany all purchases then Macy's needs to inform their associates of that fact because as much as I shoppED there it is hit and miss if they put that second tag on purchases. I showed her my emailed receipts for all of the purchases I made during this Christmas shopping season and she just stared at me. I then said since there will be no customer service for me today, I will make sure to never shop here again and she said "okay".

I came home and gathered up every purchase that I had not already given as gifts as well as the items I purchased for myself, I put the receipts and the items in bags and I will be returning them within the next couple of days. I also informed my boss that I will be giving the necklace back to her (and why) and told her to get her money back and I don't ever want another gift from Macy's ever again.

THERE IS NO WAY THAT I WILL BE (OR HISTORICALLY HAS BEEN) THE ONLY PERSON WANTING TO EXCHANGE AN ITEM WITHOUT A GIFT RECEIPT AND THEY ARE SAYING THERE IS NOTHING MACY'S CAN OR WILL DO TO ASSIST THOSE CUSTOMERS? I don't believe it and I will take my business to other retailers who appreciate it.

The last comment from StyleWe is a TOTAL lie! They never tried to help me as a matter of fact they emailed me privately and "offered" to process my refund but only if I would remove my review. I was not going to be bullied and I knew they had zero intentions of doing anything but stalling until the 30 days had expired for their fake return policy so I responded to their email and refused to delete my review and I allowed my bank to handle the situation. By doing so I received a full refund and I will NEVER order anything from this website again... EVER.

Approximately six months ago I purchased an entire Home 8 alarm system (X2). Each system costs approximately $200 each. Eleven (11) days ago the system started acting up and STOPPED WORKING. I contacted customer service by telephone as well as via email. Immediately, I received a pre-generated email/statement that said the office is closed and someone will contact me on the next business day. Again, that was eleven days ago and no one has contacted me yet and they do not intend to.

On the next business day which was a Monday I received an email telling me to take "screen shots of the alarm system being set from your phone" as if to insinuate that I had either not set it or I had done something wrong. I did the same thing the days it did not work that I have done for the previous six months that the system appeared to be working. Nonetheless, I did that and I also updated the ticket status online. For several more days I updated the ticket and provided additional information. I also informed them that I have video and photos of me still in my residence walking around, opening and closing windows, doors and going through my closet and still not one of the alarms either went off or sent me an alert that someone (me) was in my home. There was just no option on the ticket update form to allow attachments.

After multiple emails to them with no reply, I received an email stating that my issue had been sent to the management team and someone would contact me. Once again, that was eleven days ago and not only has no one contacted me. A few moments before writing this review (which I will also send to the BBB, Consumer Affairs and any other agencies that monitor business practices), I checked and the ticket status is "closed". Well, I see how much they value their customers who spend hundreds if not thousands on their system which only worked for me for approximately six months. So much for the "Support Center" for Home8systems.com.

I am not only disappointed in the system, I feel it is my duty to inform others who might even consider purchasing this product to BEWARE that they do not stand by their product nor do their care about their customers. So much for a security system that is NOT secure!

I will be telling everyone who will listen about the shoddy NON service that I received from this company including but not limited to Fry's Electronics which is where I purchased the "product". I hope this helps others so that they will not endure the cost of either this system or heaven forbid having this system and having it NOT WORK when you need it.

I ordered a pedometer online. It was supposed to be able to check your blood pressure, monitor your sleep and check your heart rate. The brand is Diggro Men Women Waterproof Bluetooth Fitness Tracker Bracelet Smart Wrist Watch Heart Rate Blood Pressure Monitor Band for Iphone Android Touch Screen. (I AM PUTTING THE ENTIRE NAME SO THAT THE NEXT BUYER CAN BEWARE AND BE AWARE THAT IF YOU ORDER THIS ITEM YOU MAY BE STUCK WITH IT).

The item arrived in the mail. I was so excited to start using it. I tried to turn it on and "pair" it with the app they tell you to download. The tracker would NEVER pair. The app would recognize it for a few seconds and then it would disappear. After trying multiple times to do EXACTLY what the directions say to do I googled what to do. I also watched YouTube videos about the product to see if anyone else had similar issues or had any advice. I got zero help so I decided to contact Walmart to return the item THAT NEVER WORKED.

I went to the store and the woman in customer service was absolutely no help. Someone else walked over and explained to me that I need to contact the "third party seller" in order to return the item. I attempted to contact Samonline.com and the phone number is DISCONNECTED! I tried to email the company with the information given to me by Walmart (both in the store and via online customer service) and the emails would not go through. I kept getting a message that said there is an "error with the website or it is no longer there".

HOW CAN A HUGE COMPANY LIKE WALMART DEAL WITH THIRD PARTY SELLERS AND TAKE ZERO RESPONSIBILITY FOR WHAT THEY SELL/DELIVER TO CONSUMERS?

The item arrived at my home two days ago. I did not have it for weeks and change my mind and then try to return it.

Since attempting to get my money back all I have been told by Walmart is "there is nothing they can do" for me. I WANT MY MONEY BACK and there is NO REASON that I should have to chase down someone Walmart is doing business with and does not hold themselves in any way accountable for this vendors actions.
THE ONLY REASON I GAVE THEM ONE (1) STAR IS BECAUSE WITHOUT AT LEAST SELECTING ONE I COULD NOT SEND THIS REVIEW AND WARN OTHERS.

On two occasions I scheduled this service to have someone clean my apartment. This company encourages customers to use their app (Handy.com) and as soon as you schedule an appointment your credit card as charged! On both occasions I was NOT satisfied with the service I received. However, after the first appointment I was offered a discount on my second service which was supposed to be some compensation for the bad first appt. That is the only reason I scheduled another appointment. The second time (just like the first appt.), I set aside and paid for in advance 3 hours of time to have someone clean a one bedroom, one bath apartment which I have been told on many occasions is meticulous already. The woman came with a helper. She was supposed to be there three hours, however her cell phone never stopped ringing and she didnt even bother to set it to vibrate or turn it off while at work and she left after one hour and 15 minutes. When she informed me that she was done and about to leave I showed her that the floor had never been swept or mopped. I showed her that the shower was still completely dry and has not been cleaned. I showed her that most of the furniture was only dusted around the items on it and still she claimed to be finished. I immediately went online well over one hour before she was supposed to be finished with my place and emailed the company to inform them not only did she not stay the entire time she didnt even clean my place and I insisted that they either send someone else out to do the job right since they already charged my credit card or refund my money. I received three emails saying that they would give me a 10 percent discount on my next booking which was not going to happen AGAIN. Afterwards I received several other emails asking me to book another appt and the only way I was able to get them to stop emailing me about a stupid 10 percent discount on my next booking was to say that if they email me one more time with that stupidity I will dispute the entire charge with my credit card company because I did not get what I paid for in the first place and again you are offering me 10 percent off another appointment so that I can pay you again to have someone not clean my home? I informed them in advance that because of their horrible customer service and deceptive guarantee I was going to write a review and warn people about their deceptive practices, the fact that there is no customer service guarantee as stated all over their entire website and people should beware of companies (especially Handy housekeeping services) who will charge you in advance for services! Horrible Service and HORRIBLE CUSTOMER EXPERIENCE!

Below is the hidden return policy for Beston Shoes. This company sells shoes at Sears.com but pretty much will not take anything back and neither will Sears once you have made your purchase. This is extremely deceptive behavior. None of these return policies or the fact that they are (according to Sears) a third-party vendor is mentioned when placing the order.

I went into a Sears store to return some shoes that I ordered from Sears.com and neither the cashier nor the manager would refund my money. The shoes had just arrived and I changed my mind. The manager at the Sears store in the Del Amo mall was extremely short with me and never even made eye contact. She informed me that the shoes were shipped from a third party vendor and Sears had nothing to do with them. I told her Sears had something to do with them because I placed the Order on Sears.com. She just repeated herself (i. E., this is a third party vendor) and she stood there as if I was not even present. Bottom line is that I am stuck with shoes I tried to return within days of receipt and Sears nor the other company EVER intended to allow an exchange or a return.

Beston Shoes Return Policy
Bestonfire/Beston Shoes Return Policy Before returning any item, you must email us at *******@bestonshoes.com to request for an RA#(return authorization), Any item returned to us with no RA# is non-refundable, RA# is strictly given via email only, when you email us please put your ORDER ID# / SO# Please be inform that ANY FORM (expedite/international/regualr) of shipping cost is non-refundable. Any items that are not in their original condition, show signs of wear (scuffs, scratches, stains, used, etc.), or are not in the original box/packaging are non-refundable. Opened lingerie is non-refundable. Please include the four key elements: 1. Your order ID# or the S/O number printed on the top of the packing slip; 2. The reason for the return; 3. Your contact information, such as Phone number and email. 4. On the items with defects, please provide the proof, such as photos. For Exchange/Return we have 30 days return policy, but it would be better to contact us to acquire your RA# within 15 days (* form the day you received the item) to avoid late return. For Exchange *If you want to exchange to different size, color or style, just ship the package back to us at your own cost, by any carrier at your convenience, we will ship the exchanged item to you for free *After first exchange any exchange you wish will be charged shipping cost + re-stocking fee re-stocking fee cost $15.00 for shoes and $10.00(Lingerie/Swimsuit) *Cost difference may apply when exchanging an item. *Expedite Exchange. If you want the replacement to be ship immediately rather than waiting, please contact us to order the correct size, color, style you would like to exchange, and we will issue you a complete refund on the item you have in hand once we receive it. This way it will shorten your exchange time to 7-10 days. For Item you don't like/changed mind * The item should be shipped back to us at your own cost. We will issue a refund once item is receive in our facility * Any expedited shipping cost is non-refundable. Any shipping charge for non-free shipping items is non-refundable. For Wrong Item or Defective item * Please email us to acquire an RA# and please take a photo of any item that's wrong or defective. * If you receive a wrong order (color, style, and/or size) at our fault, we will issue you the return label to ship the item back to us at our cost * We will issue you a full refund upon receiving the returns. International Returns: (Outside of the United States) * The buyer has to ship the item back at his/her own cost. * Beston Shoes reserves the right to reject any packages with high duty. * The international shipping fee is nonrefundable. For Refused or Undeliverable Packages * We do not take responsibility for any returned packages with a failed delivery, multiple delivery attempts, insufficient address information, or package refusal. * We are not responsible for the shipping and return shipping cost if applicable. * We will collect the return to sender shipping cost before we send the package back or deduct the cost on your item price if you decided to do a refund. * Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier. Return Shipping Labels Are Issued: * On the event of customer received broken item like broken zipper, missing parts, broken heels. * Also when customer received incorrect item, not what you ordered.

I ordered from Kohl's online for the first time yesterday. I inadvertently put the incorrect ZIP Code for my shipping address. I called customer service within 30 seconds of placing the order. Someone answered however he told me that I needed to speak with someone else. He transferred me to another department and I wound up waiting on hold for over one hour. By the time someone finally got on the line I was told that they were unable to make any changes to an order after 30 minutes. Since then I have spent the last two days emailing Kohl's speaking with reps as well as attempting to get them to correct the shipping ZIP Code with Ontrack their shipping carrier. Their standard answer is we cannot modify any orders after 30 minutes. My response to that is I cannot be the first person to inadvertently put information on an order and I cannot believe that there can be absolutely no modifications including to an address beyond 30 minutes. Also if that is their policy then then they should make sure that they answer all calls with in a 30 minute time frame. I am beyond frustrated! I will never order from Kohls.com again. And I am certain that I cannot be the first person to experience this. Supervisor was rude and of no help AT ALL! BUYERS BEWARE BECAUSE I AM CERTAIN THAT HAD THE BILLING ADDRESS BEEN INCORRECTLY INPUT AND THE CHARGE HAD NOT GONE THROUGH THEY WOULD HAVE BEEN ABLE TO MODIFY THE ADDRESS!