Eric T.

Terrible experience. I ordered window shades that were way too short so I returned them 10 days ago by mail. Apparently they never received it. Customer service assured me that I would receive a call within 20 minutes from customer service and shipping department. That was 6 hours ago. Should have ordered from Amazon. Lesson learned. Will never do business with Walmart again.

I have ordered quite a few items from Art.com with mixed results. Most of the items were fantastic (very vivid lush colors printed on thick quality paper), but some were shockingly amateurish (blurry and faded colors on cheap, thin and frustratingly warped paper.
It's interesting how many reviews I read that complained about the customer service. When I needed to return items, I was treated with professionalism, courtesy and respect. In fact, they said I wouldn't need to return the item at all while providing a full refund. This is why I keep going back; this type of Rockstar customer service makes me feel much more confident about ordering images I love.

Boy, this dying company definitely isn't what it used to be. Extremely long shipping periods, multiple packages lost in the mail, pathetic customer service who are rude and dismissive after being on hold for 45 minutes. I will never order from this company again, has been a nightmare and it's obvious why they are swiftly going out of business. Would have rated zero stars if I could.