Nikki m.

Right away I'll tell you if you only email them once, and wait a few days, their customer service is stellar! But since they got rid of the points, so disappointed in how they handled it. By email with a 1 month warning and cut all points. I was an Ace member for a couple years and left because not only points, but the samples are so tiny it's not worth 10 bucks without points. They could've at least brought it down to half and it would have been ok. Because think if you ran this business, you would loose on so much money giving away that much and I understand but to do it so crap and unprofessional and take away ALL rewards? It's suicide to their business unless they give out at least 1 full suze. Look at the UK. Their birchbox's are amazing! They get at least 1 full size sometimes more. I canceled of course lol

I love getting beauty products there because its like always free shipping over 25 bucks, beauty items only! But a lot of times they will run free shipping no minimum order on beauty items and they sent me a goodie bag with the last 2 orders filled with expensive samples. More than sephora. Their other clothing and bedding and stuff can be pretty pricey for my liking so for that I'll take off 1 star but they have never disappointed me and have excellent customer service

You don't have to have paypal, they offer prime for free 2 day shipping, but you don't HAVE to. And if you type in what you want or cheap stuff under 2 dollars then refine search for priced low to high, it brings up all kinds of sales with very cheap or little shipping. Best online shop ever!

So you use credits instead of money and it's an auction site. To make sure you don't get scammed, only bid on auction with 100% next to their name. That means they have no negative feedback. Either way you can read their sellers feedback. And if you read everything, it tells you if that auction has free shipping or not. And you can always apply the filter to show auctions only with free shipping. This site is amazing. As long as you pay attention to what you're doing. I've been with them for about 9 years

I know there are technically sales where you don't need paypal but they are few and far between. And if you don't use PayPal you can get scammed because ebay let's it happen. You also need a paypal account even to use an eBay giftcard! Rubbish and they could make so much more money if they were more like their rival. I can't use ebay the site is useless to me, shame.