Macy's

I placed an order 2 weeks ago and received an email confirmation that it was shipped. Two weeks later, on the expected delivery date, Macy suddenly refunded me the order amount without any notice. Customer service did nothing to help with the situation. Did not offer any solutions that time was wasted ordering online from this unreliable company. There was no explanation for why the order was unfulfilled. No gift card, discount, or anything to compensate for the inconvenience they have caused to their customer. This is the second time that it has happened. DO NOT purchase anything online from Macy's if you absolutely need your items before a holiday or any important dates. They are very unreliable and constantly unable to deliver what they promise.

A dress I ordered went half off less than 2 weeks after I bought it and both a rep AND supervisor would not do a price adjustment. Their policy is 10 calendar days regardless of when it was delivered. They were happy to have that policy to hold tight too, like the company would go under if they gave the adjustment to a long time customer! Now I have to buy it again and return the overpriced one to get my $80 back. I was a customer for over 30 years and never had such poor service or poor policy spewed out at me. Horrible! Obviously Macy is not concerned with anything other than their bottom line!

I bought my daughter a long dress at Macy's. It was for an out of state wedding. We get to the hotel in Alabama and she tries on the dress. It doesn't fit. We got back to Louisiana and went to return the dress. I have the receipt but somewhere between Alabama and Louisiana we misplaced the tags. I didn't really know they were essential, I just knew I had to have the receipt, right? WRONG. They refused to refund or even give store credit on a $169 dress that has never been worn, with a receipt. I'm stuck with the dress, but Macy's loses. I always shopped here. No more. I usually spend between $3000 and $5000 on Christmas at Macy's. From now on I'll take my business to Dillard's..

I wish I could give them zero stars. I ordered items from them, which never arrived. They did not return any of my emails or phone calls, never refunded me. Nothing. If you are thinking of ordering something, you'd be better off just taking that money, walking down a city street, setting it down on the sidewalk and walking away. At least then you'll have no false expectations that you'll be getting something in return. They are nothing but scammers.

Macy's does not care about the customer at all. A package is lost and they will not help. Keep telling me to comeback 24 hours and it will be delivered. You can tell that the package is lost but keep giving me the same answer. I have had problems with other companies and they solve the issue right then and there. Those companies go above and beyond to help their customers. Macy's does not care about their customers.

I'm a new shopper to Macys. Received $20 in Star money. Went to use it today, provided receipt they gave me 2 weeks ago showing I earned $20.00. They said sorry nothing comes up when we pull your account up. So Macys, thanks, but no thanks.

I had a bedspread custom made in a material that isn't very user friendly. The shams are sliding down and it takes me a long time to make up the bed because it shows all creases. When I called customer service they said they don't usually make spreads. They could have cared less about my unhappiness. They didn't even offer to send someone out to look at it. True I saw material, however, I feel the designer is the professional and should have warned me of the practicality.of the material.
She was a lovely person but needs to improve on steering customers in a positive direction.

I'm a plus size woman and love to look nice, I love my clothes to look young and present showing an older woman with freshness and current ideas of what's happening. I found that Macy's sales are the best, and the sales offers on designer names are fabulous to someone as myself who must pinch pennies. Please check Macy's.com out and I promise you will be delighted. Call your orders in, because the sales reps are tremendous with offering more savings and sometimes giving free shipping to you, just because you placed an order. Don't wait, don't hesitate check out Macy's online and shop away and save.

G Dooley
Happy in Miami with Macy's online

If I could give less stars, I would. Macy's sent my bills to the wrong address and then only called after 2 late payments were implemented. I ended up paying nearly twice the amount that I actually paid at the store and they refused to waive any late fees. The customer service agent was rude and their service and quality seems to be drastically declining as the years progress. I have been a member of Macy's for years but closed my account and will not shop there again after this.

If you want an item on stock to be delivered in a timely manner, DO
NOT ORDER online from Macy's! Placed an order a week ago. The item was in stock. It's been a week and it is still in the processing stage. I contacted Macy,s. After being on hold for 20 minutes all they said is that I would need to wait for at least another 10-12 days! If you need an item from Macy's, go directly to the store or better yet, order or buy it from another merchant.

Although the quality is usually ok the styles of Macy's cloths is terrible. You can tell people that are much much older decide what to put on rack at Macy's and it's all do not modern. It's cheap fabrics never anything cute. I only go to Macy's for towels when they are clearance
The Christmas gifts are same old same old. Don't know how Macy's is in business. It's never busy in the stores. Any way ya just no style for younger them 70 year old people
At let me sd how dam irritating this review page is. Why do you need my email if I don't want to give it. Then all the additional pages you want filled out. Dam it just let people write their review and be done. Now I don't ever want to go to another Macy's page again. And yes I will tell everybody about your pages being terrible