Barbara G.

After I placed an order, I hit the back key on my phone a couple times in order to review something, and the next thing I knew, I had a notification of ANOTHER order in progress, for a restaurant I had thought about ordering from days or even weeks previously. I had abandoned that cart back then because the total was too high, and now the app was suddenly putting the order through! I found the cancel command in under a minute, but the app said it was too late.

Then I tried getting help via the chat, and it just went round and round with scripted questions that didn't relate to my problem, even after I asked for a representative over and over. When I wrote "cancel" in response to "Is there something else?" it canceled the unwanted order the app had made without my consent, but added that I would STILL BE CHARGED! WTAF?!?!? They took over $40 and didn't deliver the food, which I at least could have saved for later.

The rep on the phone was almost as useless as the chatbot. I wasted over half an hour trying to fix a mistake the Uber Eats app made and instead of offering a refund, like DoorDash did once when there was an error, the rep said a supervisor would call within 48 hours. Like I'm going to sit by the phone for two days?!?!?!? Y'all have my email AND you know how to text me.

Never, ever using Uber again, for food or a ride.

I've had very good experiences ordering from Macy's. With online discounts, the prices can be quite good, and I really like some of their in-house labels, especially for basics like t-shirts to pair with skirts. Returns are easy and refunds processed quickly.

I've had very good experiences. One time I had an order that wasn't packed as well as usual and cans arrived dented, and it was quick and it was easy to reach a rep, who immediately sent out a replacement order, which arrived promptly. It's very easy to navigate the site and change automatic deliveries.

I don't own a car, so I order everything from kitty litter to computer speakers on Amazon. There have been one or two hiccups over the course of several years of frequent orders, like an item arriving a day late, but it's mostly quick and convenient and returns are free and easy. I also love "Transparent," so the annual fee is well worth it to me.

I didn't know they'd been bought out til I stopped here to write a review -- hadn't purchased from them in a while, and wondered why the selection hadn't been as good. I did recently find a really great deal on a pair of Tevas and an Ortlieb backpack, but I'm sad to know they're just part of a conglomerate now. I hope they won't go downhill as badly as other companies that have suffered that fate, but will be wary.

I used them a couple times, but when I wanted to change an autoship order, I discovered I couldn't defer it long enough with their creaky website, and I had to actually call them in order to cancel it, I couldn't just delete the order online. Too much hassle, will not deal with them again.

I tried ordering from cvs.com to use a discount, and one of five items was missing. I had to wait til the next day to call customer service because they are only available til 10 p.m. CST on weekdays, and then it took a trip through the voicemail menu to get a rep, who put me on hold for several minutes while she filled out some form. She was very pleasant, but said it would be 3 to 5 business days for a replacement. No offer to do anything to make up for the inconvenience. Simply unacceptable. Will not order from them again.