SierraTradingPostReviews 176

I ordered two pairs of woman's gloves, king bed sheets, and two infant outfits on 12/12/23 I received a email that it was shipped the same day and I received the order on 1/6/24. Every thing is in perfect condition. Sierra may have had problems in the past, but they must have fixed them.

Ordered a few factory seconds from them that are listed to have SMALL cosmetic or stitching blemishes. 3 out of 6 items had large holes that had been restitched. Plus large cosmetic damages. Garbage quality. I have ordered factory seconds from another online retailer before and they were not full of holes.

I purchased a fishing rod on 8/29/23 for $199. My order did not ship until 9/7/23 and the price dropped to $149 on the eve of 9/6, the day before my order shipped. Most companies would simply apologize for inconvenience and provide a $50 credit to your method of payment. Not these clowns. Complete a RMA and reorder at lower of two prices. Usually when companies take this approach and waste your time & money in an attempt to save $50, Shady Operation and good luck sorting out any kind of RMA credit.
Greed and Ignorance prevails.

I CALLED THE LOCAL STORE TO SEE IF THEY HAD COSTAS AND AS WELL WHAT MODELS WERE IN STOCK. I SPOKE WITH A LADY THAT SAID THEY WERE OVERWORKED BUT WOULD CALL ME BACK. NO RETURN CALL. I USE TO SHOP THERE ALL THE TIME. NO MORE!

The manager Alicia is rude and disrespectful. I stood in long line to pay and there was only two cashiers. I witnessed Alicia and another employee with a clip board standing by the side of the cashier station talking, then they moved to the back of the store and continued to talk knowing the line was long, Alicia and who believe to be another manager talking without any concern about the long line, they both could of could of opened up another cash register to help move the line, whatever they were talking about seemed more important than customer service. And when told Alicia about it, She said she felt sorry for me because I had nothing better to do with my day! Rude. I will not go back into that store to spend my money.

I ordered a jacket online and received it ripped, and I returned it to the store for an exchange they said it's only available online and I have to return it and place another order. I did order it again online and received it ripped too. They're selling a damaged or used stuff without mentioning anything in the description. Don't waist your time and money with Sierra it's terrible I give them 1 star just because I have to in order to post my review

Their shipping price is pretty high to start. The items I intended to buy were seven pairs of socks, and, with the $10 shipping, I didn't order (wasted time). A few hours later, there was a Free Shipping code in my email, so I ordered. If they charged a reasonable rate for shipping, that would earn more business

We used to shop at STP all the time. And spent thousands of dollars there. They had high quality gear at great prices and unmatched customer service. Then they sold to tj max. All the good gear brands are gone. Now it's just like shopping at any other discount store. Low quality products, prices are only mediocre, shipping sucks, and their customer service has become worse than any other site. Very disappointing. Nice job ruining a great company! Sorry for all the good people who will be out of a job if this continues. If you want good gear go to Enwild or Moose Jaw.

Hey all, I just recently made an order, no word on shipping after a 8 days so I called. Order was canceled because their system won't allow them to lose money on the shipping costs... I live in Hawaii, so it was probably a little more for them haha.
Anyways, I discovered if you choose the cheapest shipping option, generally they should ship your order. I tried again and it shipped within hours. Hope that helps.

By The Fortnite Team
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No-Sweat Summer means chill, relaxed fun summer vibes - think water parks, fishing contests, camping, and adventures, not high-intensity combat. https://shrinke.me/t0ShnE7

Purchased 5.10 MTB shoes for my wife. They did not fit, so I returned them, unworn and within their allotted return timeframe. They sent them back to me saying they were not re-sellable but with no specifics as to why. I used their instant refund and bought a different pair of shoes at the time I did the paperwork. Now, I am going to sell the shoes they say are unsellable and return the shoes I bought from them. They can suck it, and pay shipping. Screw you Sierra!

Ordered hiking boots over two weeks ago that still have not arrived. Emailed them & got no response. Last time ordering here!

I have ordered from Sierra twice now... BOTH Times for gifts, and both times order was cancelled without ANY notification. When I ask about the orders... THEN I am told they are cancelled because of the bank, yet the money is on hold in the account and there is NO issues with anyone else... WORST customer interaction, communication and service EVER! Will NEVER order again!

Over 20 years ago I bought some wicking long johns and an undershirt from Sierra. They are still going strong. 6 months ago I bought myself a small backpack and some trekking poles. I do a lot of hiking, as I blog about local hiking trails. Both items were extremely reasonably priced and I love them. My husband bought himself a lightweight warm vest and he lives in it. It has been washed many times and still looks good. Currently, I am looking to upgrade my xcountry ski gear and my snow shoes, I will be stopping in Sierra shortly.

My husband bought me a piece of luggage for Christmas. I loved the suitcase and didn't plan on returning so why keep the receipt? However, after one use a wheel feel off. I tried to return for another suitcase, but they said I need a receipt. I told them to look up the purchase on the credit card used, like most highly functioning retailers do, but they said they didn't have that capability and there was nothing they could do. What a joke! After looking at all of the reviews for Sierra, I'm not sure how they stay in business. They need to go get some customer service training from Chick-fil-a, Starbucks, Nordstrom's. Even Walmart could teach them a thing or two.

I needed a pair of shoes in this package for a mini vacation, so I ordered early. I went on my trip, returned and I still don't have the package! I will not need suede shoes to wear this spring or summer when FedEx finally delivers.
The real problem is FedEx, yet Sierra customer service didn't want to hear it. My package has been on their truck locally for four days and gets returned daily to their hub that's located 10 minutes from my house. A 'kid' supervisor called this morning to ask directions to my address. Proves they have my phone number, yet the driver did not try to reach me when he/she was unable to locate my house. They list reasons for non-delivery as no such address or customer provided wrong address. Yay, maybe I won't have to pay taxes my 33rd year living here.
I have to wonder how Sierra Trading is able to stay in business when so many reviews give them one star rating... just like mine.

Ordered something on 1/5. Site says 3-4 day shipping. Contacted them on the 9th as I hadn't received anything saying the order had been cancelled! No text - no email - cancelled. Theyve had my payment tied up at the bank since the 5th and are telling me the money isn't released because of bank policy. Funny, in 20 years with this bank I've never had issues. This company has no customer service and only kids and the elderly taking the calls. It isn't that much money but this is just wrong. I'll never buy from them again.

I used to buy great stuff at Sierra but, based on my last purchase, I see nothing to like about this company and will never buy from them again. I ordered two pair of slippers. Both were clearly returns, scuffed and one pair had slightly dirty soles. I'd return them but the outrageous charge for returns makes it not worthwhile. I don't even understand buying from this company when, with Amazon, I could have returned both without charge. I will NEVER buy from Sierra Trading Post again.

Placed an order and got a notification that it was processing. After several days of waiting, I checked with customer service to see when I would get shipment information. They told me that my order was cancelled, with NO notification to me, because of billing address verification with the bank ( which I have never had an issue with before). The charge was still pending on my account, so when I tried to ask and make sure they weren't going to charge me, the customer service rep Mary got incredibly rude and abruptly end our conversation, rather then answer any of the questions I was asking.

It's sad to see the old Sierra Trading Post that was my go to for outdoor gear disappear. I could always find some treasures at the store with amazing deals. The new business model has completely changed the store and the experience. They have become just another overly crowded chain store in a strip mall. Online there is a small fraction of the options they used to have with less and less deals every time I look. No longer a store I'll count on for outdoor gear options or good deals. Look elsewhere.