SierraTradingPostReviews 176

I've been in the outdoor industry for over 20 years and have always been a huge fan of Sierra trading post for quality name brand outdoor gear at affordable prices. However, it seems that every time I enter one of their stores not only is there less and less outdoor gear and more and more candles, catch phrase signs for your house, and dog beds, but there are no longer any of the quality name brand products! Last week I was in Ft Collins and this week Salt Lake City and in both cases I could not find anything worth buying. I ended up having to go to REI and make my purchase. The tents they now sell, I can get at TJ Maxx or Walmart, so obviously they have the same buyers. I've never seen such a rapid deterioration of the quality of a store that I have for so long gone to anytime I needed new gear. Unless something drastic changes with their current buyer or corporate strategies, I'm sure I will ever return to their store again. So sad!

I shopped at the old STP for many years. Now, I can't find anything I want anymore. It used to be chock-full of "real" outdoor gear, arcteryx jackets, rab, etc.

Now, rugs and dog accessories have taken over. The clothing items are more "urban", and the big outdoors brands are slowly fading. You are more likely to find office wear than hiking wear. It's sad.:(

I honestly can't find one good thing to buy anymore, especially for men. Yeah, there are six god awful Arcteryx shirts left for women, in soccer mom colors and cuts.

When ordering the website said it would take 3-8 days to receive the product, it took over a week to get the product shipped! I was notified a week after I placed the order that the product was shipping, it took almost another week to receive the product. Customer Service was relatively unapologetic. Offered to provide a discount on a future order. Really? How insulting and presumptuous! This was my first time to order, why would I consider ordering from you again if you can't get the first order correct? You NEVER get a second chance to make a good first impression. I encourage you to stay away from Sierra Trading Post and order from a company that 1) has quality inventory management in place, 2) understands what it means to be an online company and 3) has a Customer Service organization that truly wants to ensure Customer service. These guys don't get it. They may be fine if you live near one of their stores and you can walk into a brick and mortar location, but as an online provide they don't have what it takes to compete.

The TJX transformation of STP is (sadly) complete. The store where I live now looks exactly like any old TJMaxx - rows and rows of clothes crammed so tightly together it's difficult to browse, with a few end cap style eye catchers. The prices are up, the service is down and the selection is awful. I've stopped shopping there except for the occasional fishing item, where it's clear the buyers have no real idea what they're doing. Case in point: I live in the Rocky Mountains, but I visit northeast Florida several times a year where I like to surf fish. Last fall I checked the fishing supplies and to my surprise there were four high quality sand spikes used as rod holders for surf fishing. I scooped them up at the very reasonable price of $12 each. Aside from the odd surprise like that there's virtually nothing in the store that resembles the old STP.

I shopped at STP for many years because you could find unusual and very high-quality items at an excellent price. I still have a wool J. G. Glover Peregrine sweater bought years and years ago from STP that I wear constantly, with no pilling -- it made me understand that there IS a difference with certain brands. I also enjoyed the free shipping quizzes and other quirky things (even the weird Jesus message in the "about us" section). I guess those days are over. Now that TJ Maxx owns them it's just a lot of mid- to low-level mall, off-brand, leftovers stuff -- kind of like shopping at TJ Maxx. I guess STP's old buyers who found all that great stuff must have disappeared with the TJMaxx takeover. There is really nothing special about STP (now just called "Sierra") anymore. It's a shame.

STP used to be great. I've been shopping there for decades and have recommended them to numerous friends and family over years.
They had good prices on quality merchandise, great discount offers, free shipping, ect...
Lately, I've noticed a sharp decline from the company they once were... more expensive, less quality, less in discounts, almost never get free shipping anymore. The most disappointing thing is that you could go to their website and just browse and find something interesting/unusual. Not so true anymore. Going through their catalogue you see bland merchandise and more bland merchandise. Nothing special you can't pick up somewhere else (often for a better price). I still shop there occasionally when I'm looking for something specific but it's just not the same. I guess the TJMAXX buyout is to blame. Too bad.

Ordered 2 identical winter jackets.
These are made in Mexico.
Retail is about $130 and they were closing them out at $49.
One jacket was perfect.
The second jacket was a lighter jacket (J001) made in USA.
They stuck stickers, made in Mexico, with the item number I ordered over the original Carhartt tag.
Trying to get me to accept the cheaper, USA made jacket, for what I ordered.
They offered to exchange the jacket, but Im not paying tax and shipping on a bait and switch scam.

I am like the other reviews stating that Sierra Trading Post is no longer a bargain priced site. I have purchase since 2007 getting extra discounts on top of already low prices on quality products. Free shipping used to be at 49.99. Now under new ownership. High prices on low quality products. No more extra discounts. Very slow shipping. High free shipping amount. To sum up, I will not looking here to buy in the future. A good idea ruined by takeover greed. Sadly, this has become what is going on today.

I know that people generally only write reviews when things don't go well, and I admit I am part of that group. I have been shopping at STP since 2006. They use to send out extra discounts and special deals. Now only free shipping. Never had an issue with shipping on-time until now. They stated it was an update of their system. But after another 2 days and still no shipment, I decided to look at some reviews. Sounds like they are slow to ship items. Didn't use to be this way. I know why Amazon is growing so fast. They still do have some good deals, but will consider other options when purchasing.

I love your store. Great stuff at value pricing. If you go in on a lark and find something it is optimal. Ordering is another matter. I ordered a tent from China that came ten days before the sleeping bag I got from Sierra. I gues Wyoming is farther than China. It seems to take three weeks or more. A week to ship and then... who knows. I would love to find an alternative to amazon in every segment. I do not th ink you are there yet. You do not post where the product is in the cycle. I am like a child I love watchting my treasure arrive. Hope you find a way to improvement. This to max conglomeration concept is big enough to make a difference if it can get better. I just bought a marmot jacket for my xl wife at camp saver because I just don't believe you can deliver before Christmas. It is the 29 th of November. Pick it up in satisfaction and grow. Hopeful. Good luck

I made a purchase from them and they forgot to include one of the items in the package. I called them in the morning and a representative named "Patty" assured me that she will refund me. I waited a few hours and no email of a refund came to me. This time I did a live chat and spoke to "Alexandria." She said that no refund was ever processed and that she will do it. Why did the first rep lie to me about a refund? I don't know. So Alexandria processes the refund and for the inconvenience she said i will get emailed a $20 gift card for future use. I was happy until i checked my emails and of course what do I see? I got the refund for my item but no gift card emailed to me. Why do these reps lie so much to customers? Never shopping with them again because they are all liars!

I have been a long time customer of Sierra Trading Post from well before the TJ Maxx buyout. They have always had great prices and are the first place I go when I'm shopping for outdoor gear and clothing. I have gotten some absolutely smoking deals here over the years. However over the last year I've noticed that the shipping is beyond slow. In the days of two day free shipping I'm not sure how STP expects customers to tolerate their orders sitting in a warehouse for nearly a week before shipping out when they are paying near $10 per order in shipping charges. As a result I simply don't use STP for any items I need in a reasonable time and spend the money elsewhere. It's really a shame because this is really my only complaint with Sierra Trading Post.

Customer service is horrible, if you order online, don't expect your merchandise any time soon, it takes them over a week to actually ship your order plus the actual transit time of your merchandise, and you may not even get all of the items you ordered. I placed 3 separate orders within 2 months period and all 3 orders took over one week to process and ship. 2 of the orders shipped out incomplete... just horrible customer service, supervisors not available and don't return your phone calls.

I'm a long time customer but for the past year the service, order delivery and completeness as well as quality of the merchandise have bee very bad! Will not be buying from them again and DO NOT RECOMMEND TO ANYONE!

I ordered a pair of Bearpaw women's boots BEFORE reading all the reviews. The price was amazing and they had the color and size I wanted. After I ordered them I saw all the horrible, negative reviews and honestly didn't even expect to get the boots. Well they came today. They are the real deal, not knock offs and were packaged the way Bearpaw always packs them. I have been buying this brand for a LONG time. All in all it took 9 days to get them but I expected that after reading what everyone else had to say. Based on this experience I would definitely order from them again. Just wanted to put a positive review to let others that are new to Sierra Trading Post like I am, that not all experiences are bad. Ended up saving about 40.00 on the boots too. So I'm happy!

If you make a purchase from STP don't plan on getting it in a timely manner. Purchase items with free shipping after spending $89. Free shipping everyone loves that. After 5 days and counting STP still hasn't shipped items. I don't know how long STP can stay in business with poor customer service when it comes to shipping. What I do know is that STP lost my business. To many other online retailers that take shipping more serious.