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SierraTradingPost has a rating of 2 stars from 176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SierraTradingPost most frequently mention customer service, free shipping and outdoor gear. SierraTradingPost ranks 115th among Outdoor Equipment sites.
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This used to be a favorite place to shop... until I tried to place a review with less than 3 stars and realized it took weeks to post. Thinking I made a mistake and that couldn't be deliberate I tried again with simultaneous reviews with different stars... Only 3 stars or above were processed in a timely fashion... So don't take any of those reviews too seriously
STP has become my favorite online shopping site. I browsed their "barn burner" deals for years & finally signed up for their email deal flyers last fall. Wow! Can't beat the prices when you buy their deal flyer items. Read the reviews carefully unless you already know the brand, what it looks like, how it fits. I google their more esoteric brands and always find them to be reputable, and even luxury names. I've scored great deals on high quality clothing, shoes, gloves, towels... etc If there is a problem with style or fit, returns are simple, no hassles. STP is a great place to stock up on staples like the cotton T-shirts my husband wears under shirts in the winter or luxurious bath towels at bargain basement prices
The two one-star reviews here sound like they were written by the same person. If you want something shipped to another country, expect customs fees and delays. I've shipped packages from the US to many other countries - for some reason US to Canada is notoriously slow & expensive. That's no reflection on STP. Move to the US or buy your hunting gear in Canada - there, problem solved ;)
I've ordered probably forty items this year from this website and have not been disappointed once. And, they have terrific deals. Plus, their customer service department is very professional. We needed to recharge some items that were for our company, and thus sales tax exempt, and the rep was gracious and helpful. In addition, they have a great return/exchange policy--nothing is ever a problem.
Sierra Trading Post started as a catalog company based in Cheyenne, WY specializing in outdoor gear and clothing and it expanded from there. Everything it sells is stock overruns, closeouts, seconds, etc., so it's discounted to begin with. It also sells a lot more than outdoor gear these days. Lots of coats, clothing of all sorts, shoes, housewares, rugs, you name it. Once you get on their email list you get all sorts of offers for 25% off this selection of merchandise or 60% off that selection. So if you're careful you can end up with some very good deals. Last year I spent $30 on a pair of Teva sandals that were selling for $120 in stores.
Customer service if you need it is friendly and helpful. Returns are about $6. I have returned things that I found I didn't like or didn't fit once I got them. Read the reviews of an item, if there are any, for info on fit and quality.
Purchased a $80 hunting outfit. The company charges $35 in shipping to Canada. Then I got slammed $39 by UPS for taxes, duties and additional shipping costs. So it cost me $74 in shipping on a $80 purchase.
Don't waste your time with them if shipping to Canada. It's a rip off.
Company blamed Canada when I called. And UPS blamed the company for the way they ship their items.
Terrible customer service. I received an incomplete order with missing items. I spoke with multiple customer service agents and tThey refused to send me my missing items. I seriously could not believe it. Then I asked around and found tons of other people in my exact same situation! What a scam! DO NOT BUY FROM THEM EVER! YOU WILL GET RIPPED OFF AND YOU WILL BE LEFT (FEELING) HELPLESS!
A DREAM ONLINE SELLER. Wonderful service. I ordered around 10 sweaters, shoes, and other things from this US site to Europe. Everything got processed promptly and all my emails were answered very fast and professionally. The goods arrived in due time, about 10 days. Returns couldn't have been simpler: pack all up, add explanation of returns and ship away. My Credit Card was was almost immediately refunded when they received the returns. Can't ask for anything else. Wish all would have this level of service. Thank you!
This site has great outdoor gear for very reasonable prices. I mostly use this site for camping and hiking. They also have supplies for snow sports, fishing, biking, and more. It is just a great site for outdoor sports gear. I got a great tent, so far it seems very durable and sturdy. I also bought some hiking boots, which are very comfortable. Their items are very good quality.
Ordered numerous items from Sierra Trading Post over the past couple years. Items are not fakes - excellent prices. Sometimes size isn't available. Some great deals - received an authentic North Face jacket for less than half the cost of retail. Items always changing so keep checking site
I ordered a pair of slippers for shipment via UPS to my elderly house-bound mom who lives in a very rural area of Northern New York State. UPS supposedly couldn't deliver them to her house, though at the time, there was no snow on the ground that would prevent access. Instead, somehow UPS "re-delivered" the package to a US Post Office over an hour away instead of the local PO 1/2 mile from her house where a neighbor could have picked it up. HUH? I called Sierra Trading Post and could not have been more impressed with their service. The CSR I spoke with assured me that the lost slippers would be returned to Sierra at some point and immediately shipped another pair with instructions for UPS to deliver to my mom's home and not to a post office or anywhere else under any circumstances. I thought this was great service and would definitely shop with Sierra Trading Post in the future.
This site is easy to navigate. The merchandise is discount name brand clothing and outdoor gear. It is honestly marked if seconds, overstock, etc. Most brands are high end and excellent quality. I have been ordering from them for years and have been very happy.
Excellent prices on a somewhat limited selection of outdoor clothing, shoes, and to a lesser extent, gear. Some of the brands are obscure, but most are high quality national brands. Service is first rate, including easy returns and quick responses.
Answer: Try 6pm. They clear Zappos stuff. Might not have the outdoor "gear" but they have clothing from larger outdoor companies - Northface, Patagonia, etc. sign up for their notifications and they'll send you a 10-15% off every couple of months. Sad about the demise of STP.
Answer: Enwild and Moosejaw have great gear and regular sales.
Answer: Once you decide to make a return, you can apply online for an INSTANT CREDIT, whereby you will be charged $2.95 for return shipping. Then the item needs to be shipped and IN THEIR HANDS within TEN DAYS. If they receive the item later than ten days, you will be billed an additional $6.95. That said, Sierra Trading Post often gives six months for you to decide if you want to return the item, but recently I have noticed that their policy has changed and some items are not returnable at all. I hope this helps -- I am just figuring out the recent policy changes myself.