On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SierraTradingPost Reviews Summary
SierraTradingPost has a rating of 2 stars from 176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SierraTradingPost most frequently mention customer service, free shipping and outdoor gear. SierraTradingPost ranks 115th among Outdoor Equipment sites.
We monitor reviews for authenticity
A few months ago I met the Sierra Trading Post website.
I really enjoyed the diversity of products and prices.
Although I live in Brazil, I did my registration using the address of my sister in the USA. It is good to emphasize that she is a legal resident, has an American, European and Brazilian passport.
I made my first purchase, small, but a purchase that made me very satisfied with the products and the Sierra.
About a month ago I decided to make another purchase in the same way as the previous one after receiving an email from Sierra with products on sale, that is, to be delivered in New Jersey.
I tried to access the site and could not always pl the error occurred "Oops. You do not have access to this page ".
I tried for several days to access the webpage and even downloaded the app as an alternative. Unsuccessfully.
I decided to send an email to Sierra support and got an answer that upset me. The response was very respectful and the person who sent it was very polite.
Because of a discriminatory policy of the Sierra Trading Post they had blocked access to the site and consequently the purchases to some countries, including in this relation Brazil.
It's their right, do not argue this. You sell it to whomever you want. What could be expected is that the company regarding the customer should have sent a notice by email informing the decision made.
I find it strange that even after this decision I keep getting emails from Sierra with purchase promotions. Should not they have stopped shipping too?
For those customers who try to access the website of Sierra from other countries and can not the reason may have been the same.
In short, we are customers from countries "Heck holes" as Trump said.
Sierra has a lot to learn from companies like Cabelas, Bass Pro Shops and several others where I buy with a certain regularity. There the customer is not discriminated by color, gender or nationality.
Here's my protest.
I used to get good discounts on this site, but now it seems like the pricing isn't any lower than other online retailers and the selection is the same. I think it got purchased in the last few years. No longer receive discounts by email that made it worthwhile. I've started shopping around more before pulling the trigger on this site. Still good but not great.
This used to be such a great store with excellent quality clothes at great prices. Now it's a completely different store, with cheap low quality merchandise. Very disappointing.
I have been shopping Sierra Trading Post for over 20 years now, always completely satisfied with everything I purchased... all i can say is Awesome!
But having shopped by mail and 2 outlets across the country, the only thing the same is the name! All the great deals, prices and service. Gone!
Don't buy from this company unless you want to wait 3 weeks for your order. Before my purchase the sight stated 4-5 days for delivery. I called customer service after 3 days no tracking number. I was told that it is preparing to ship now. Well 3 days later I get a tracking number. New updated delivery is 6 days. WTF... I should have gotten the shoes from Amazon and paid the extra $25. I will not do business with them again.
Apparently I'm not the only one who thinks STP has turned down the wrong road after being purchased by TJ Maxx. The below quote from their website has infuriated and alienated many like myself. I used to make purchases about 1/month before they stopped the coupons. Since this time, I have made 1 purchase in the last 2-3 years. Poor choice TJX, please bring back the coupons.
"We are moving away from coupons at Sierra Trading Post towards Everyday Value. Shop our online offers today!"
I'm glad to know that my complaints of Sierra Trading Post aren't just because I am old and cranky. Looks like pretty much everyone agrees. The discounts, the selection, high-quality brands, the inventory... all gone. And so am I.
I have been a customer of Sierra Trading since the beginning. What set them apart from the big corporations, was their customer service. That is now a thing of the past. I recently had a problem that STP acknowledged was their fault and yet in the same breath said they would not correct it. But they did say that I could rectify it by me taking time out of my day to go and return it! This easily could have been rectified but they chose not too. I too am bummed at was once a great company. I Guess I'm now a Amazon shopper. At least they have been good so far at correcting return problems. I will not order from STP again...
I agree with everyone's recent assessment of this once GREAT company. The selection, quality of merchandise, customer service, shipping times/rates, and general ineptitude of the company now that they're under TJX command is truly horrible. Don't waste your money there. Other online sporting goods stores (Backcountry.com, Campmor.com, and others) are stepping up their game and offering discounts on gear and clothing. Shope elsewhere. RIP old STP.
I bought so much stuff over the years with their 20-25% off coupons and free shipping. All of a sudden, no more coupons. Zero-Zip-Nada.
Come on STP, treat your frequent buyer customers better.
Your customer base is daytime wage slaves like me who shop your site late at night with a glass of wine in hand looking for bargains. The coupon sealed the deal.
I didn't know they'd been bought out til I stopped here to write a review -- hadn't purchased from them in a while, and wondered why the selection hadn't been as good. I did recently find a really great deal on a pair of Tevas and an Ortlieb backpack, but I'm sad to know they're just part of a conglomerate now. I hope they won't go downhill as badly as other companies that have suffered that fate, but will be wary.
Not much more to say than what everyone else has expressed about what happened to Sierra trading post. It's a shame it keeps the name to remind everyone who use to love the place to now stop shopping there.
I've spent many thousands of dollars over the years... probably over $20K in the past 20 years. I loved the deals, the selection, the great mix of high-end and basic brands. Like many more here, I lament that's all gone. For about the 4th time in the past few months, I just looked at their site and found *nothing* I wanted. Too bad... at least there's Amazon.
I see others have shared the same feelings. I was long time and loyal customer. Sierra just couldn't be beat. Prices, customer services, brand, product line etc... But last summer things started to change. They weren't friendly and actually screwed me out of nearly $700 or merchandise, stating they didn't receive all the contents of my return. Thanks to Chase Credit Card Services crisis averted!. Now they're no longer offering coupons, and prices are on the rise. It appears the plague of TJ Maxx has taken my outdoor gear home. Good luck with your increased margins, but my business will be elsewhere. So long old friend.
STP used to be one of my favorite places to shop online and TJ Maxx ruined it. What a shame. Since the sale of STP, I've noticed the following changes:
- Lowered coupon discounts
- Limited coupon usability
- Raised prices
- Less merchandise from the better outdoor manufacturers
So there you have it, from one of the best to one of the worst. Thanks TJ Maxx you worthless shills.
Save yourself the disappointment and hassle. Do not buy anything online from them because you'll be sending it back and paying for the return for their screw-up. I won't recommend Sierra Trading Post to anyone.
LONG time STP customer & always referred others for deals. Always made time to visit Denver store when in the Mile-High city. Was happy to hear my city to get a retail store this Fall but... now who cares. Cannot begin to understand what TJ Maxx ever so brilliant senior mgmt. Business "plan" is except to alienate the STP devoted customer base. You do NOT make $'s selling the $60 order of t shirts/socks. You MAKE money with recurring customers that yes, want a deal but buy large orders over long time periods. This is called smart business if anyone from TJ Maxx is not familiar w/the phrase. About only thing I can say is this slow death spiral of STP will be another of the study cases in a MBA class on how to kill a going, profitable concern with some unbelievable "vision" on how to acquire a company & make gizzions... or not.
I used to love going to STP. All the deals on quality items. Spent thousands of dollars. Alway happy with my purchase. Nothing new here now after they were bought out by TJ Maxx. So sad. I really miss the old STP. Was like hunting treasure before. Not now.
We used to love shopping at sierra trading post and are avid outdoorsmen. You could count on quality high end gear at a great savings. Since being purchasing by TJ Max it's no different than any other store. We keep hoping it would go back to the store it was but sadly it has lost our business or dramatically minimized it. Very disappointing!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members