SierraTradingPostReviews 176

I used to love shopping at and purchasing from STP. It's just not the same anymore. They really took away all the fun. I loved hunting for coupons, receiving the deal flyers, and trying to figure out the best possible way to get the best deals. All of that is gone.
The selection isn't what it used to be, the prices are really not enticing anymore, and the iOS app is pretty glitchy and buggy. I was ordering from STP probably 5 times a year, but have quit entirely. I wish they would just make it the way it was before the buyout. It's a really sad situation.

I have been a loyal STP customer for many years and have consistently received their sale emails with 20% - 25% emails since the start. I probably buy from STP 2 - 3X per year. In mid-August, Hubby went to their brick & mortar store and made a purchase. Ever since, I stopped receiving their deal flyer. When I contacted them, I was told that I am no longer on their deal flyer mailing list since I had not shopped with their for over 6 mo. They said they'll look into it but nothing. What? We just bought from their brick & mortar store and somehow we are pulled off the list for buying at their brick & mortar store? Absolutely ridiculous! I agree with other reviewers that the customer service at STP has gone way down since TJMaxx purchased it. I will be another customer leaving this formerly great retailer.

Used to be the best. Now TJX has turned it into crap. I was just told my return rate was high and that I would no longer receive deal flyers. I typically buy shoes and shirts on here, and for shoes I buy several sizes and return those that don't fit, and for shirts I buy all the colors I like when I want to try a shirt on, so I could own all the colors I like before they sell out. So basically, my return rate is guaranteed to be high. It doesn't mean I'm returning used stuff. I've been doing this since 2010, when I bought my first things on STP. Its pretty humiliating to be turned away as a customer my first time. It literally tempts me to return every single thing I got from STP.

My husband and I had been loyal STP shoppers for over 20 years and had purchased most of our clothes and shoes from STP, as well as, many gifts for our family members. We loved the excellent quality name brands (especially those Made in USA or Canada), the good prices, and the fun STP website with all its features. We began to notice a change after the sale to TJX and I called Customer Service to inform them that the noticable decline of coupons and deals were causing us to lose interest. Their response was a sales pitch for "everyday value." Now I know why there are so few MyUpdates in our email. It is because those brands are just not at STP anymore. Those high quality brands don't even come up in a search of the STP website. Sure sorry to lose our favorite shopping place, online or store. STP was the Best! We have unsubscribed.

I WAS a loyal customer of STP for years, as in 19 years. This past year, I have done nothing but waste time checking their website, buying things and returning most of my purchases. I have a credit that I have been carrying for a good six months. I'm just going to let it go and call it quits with this company. Before selling out to TJMaxx this was the ultimate site for excellent clothing (including several European lines) at fabulous prices. Just sick to see this site slide to the bottom.

I have been a long time customer of STP. I tried to get online and order this week and was surprised by the website. I thought my computer was messed up because all I could see were giant TJ MAXX letters on the screen. I tried to click sierra trading post and was directed to TJ MAXX. I am very sorry to see this company go. I enjoyed looking for new items and trying different brands. I tried to search a brand I normally order and found dozens of similar items but alas not the one I wanted. If I wanted to shop TJ MAXX I'd drive to the store. I will be looking for another online company. Any suggestions?

I spent a fortune at the old STP and loved their selection, prices, and service. Since being gobbled up, everything good about STP is gone. Vanished. Now they sell garbage at high prices, and have implemented a new plan I call "Lousy Service".

Apparently, TJX in its infinite wisdom, decided that what STP needed most wasn't all the things that made it a hit with shoppers, but rather they just needed to be more Politically Correct. How's that working out for you, TJX?

And now I know after reading the recent reviews here. Two years ago I was literally BANNED from buying anything more at STP after receiving written notification my return rate of products exceeded their limits. Just for the heck of it I looked at the site again today and they had exactly 6 pairs of hiking pants available in my size 36 waist. It's actually depressing to see how a corporate buyout can wreck - overnight - what was once a great American company. I wonder if the old owners read these reviews and cry, even if they did get rich with the sale.

Like so many of STP's loyal customers I bought lots of great stuff here over the years at fantastic prices. The STP of old passed generous savings on to their customers, a veritable Robin Hood of the internet outdoor retailers. Now the discounts (and the products) are rapidly disappearing. TJ Maxx has crippled what was once a wonderful company, no doubt to eliminate the need to compete with an ethical and generous company that valued its customers more than it did excessive profits.

I bought all my and my kids snow wear stuff here years ago. Quality stuff at amazing prices. Haven't been back since 2014. Bought a pair of defective boots this year and had to pay $2.95 return shipping if I accepted a store credit or $6.95 if I just wanted a outright refund. On the site and the receipt they say "Satisfaction Guaranteed." I wear between a size. The boots were size 8.5 and they were the length of 7s. I wear an 8, but buy boots 8.5 to accommodate big winter socks. My feet were touching the end. That doesn't even happen when I buy size 8s as I only am an 8, because of high arches. The customer chat service was an endless nightmare. Put me on hold several times. Asked me to provide the same info several times. Said she would write a note to returns to credit the shipping, then said, wait, you didn't pay shipping let me resend your purchase order, so that you can see. Wait. Hey. We have been discussing my issue with shipping for return for 15 mins, not that it was shipped to me free. I didn't want to pay RETURN shipping. Oh she said. Call customer service tomorrow. I can't help you with returns. One of the subjects on the chat sign-up is "returns." I am going to use my credit and never shop at Sierra Again. Yes only $2.95 or $6.95, but to pay to return a defective product, not right.