• Forestry Suppliers

Forestry Suppliers

Overview

Forestry Suppliers has a rating of 4.74 stars from 994 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forestry Suppliers most frequently mention customer service, timely manner, and good quality. Forestry Suppliers ranks 4th among Outdoor Equipment sites.

  • Service
    27

Proactively asks for customer feedback

This company responds to reviews on average within 24 hours

Positive reviews (last 12 months): 95%
Positive
927
Neutral
33
Negative
16

Instant Feedback

2,614 reviews

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What reviewers want you to know

Positive highlights

  • Forestry Suppliers always has the best prices for my field supplies and makes ordering easy.
  • Easy Invoicing, real customer service (no automated), and swift on time delivery.

Critical highlights

No critical highlights yet

How would you rate Forestry Suppliers?
Top Positive Review

“Password not necessary”

Frank W.
1/29/24

Why would I need a "password" to order something using a credit card? My customer # C1128975/1 should be enough - but not necessary either! I was trying to give you some business as you beat "amazon.com" by about $5 on this order! No big deal - just a recommendation not to use a "password" when ordering items from your catalog! Thanks for the free shipping. It was quick as I got my barrel pump and new chainsaw chaps today from UPS.

Top Critical Review

“Didn't send the item that was pictured on the website”

JOHN D.
3/15/24

I called customer service on 26 Feb 2024 and told them that what I received was not what was pictured on the website. The customer service rep told me that she would give me credit back on the item. I called back on 4 Mar 2024 to let them know that I still haven't received a credit back on my credit card. As of this morning I still haven't received a credit. I'll give it one more day, and if no credit is received, I'll just dispute the charges.

Reviews (994)

Rating

Timeframe

Other

Reviews that mention popular keywords

forestry suppliers (161) customer service (109) shopping experience (41)
Thumbnail of user frankw1213
1 review
0 helpful votes
January 29th, 2024
Verified purchase
• Updated review

Why would I need a "password" to order something using a credit card? My customer # C*******/1 should be enough - but not necessary either! I was trying to give you some business as you beat "amazon.com" by about $5 on this order! No big deal - just a recommendation not to use a "password" when ordering items from your catalog! Thanks for the free shipping. It was quick as I got my barrel pump and new chainsaw chaps today from UPS.

Reason I chose this business:

Good selection of the forestry items I was looking for and at good prices - you actually beat "amazon.com."

Why would I need a "password" to order something using...
February 21st, 2024
Verified site experience
• Previous review

Why would I need a "password" to order something using a credit card? My customer # C*******/1 should be enough - but not necessary either! I was trying to give you some business as you beat "amazon.com" by about $5 on this order!

* Forestry Suppliers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user larryb2230
1 review
0 helpful votes
March 29th, 2024
Verified purchase

The shipping costs associated with an order has more than once caused me to delay the purchase of new tools and field supplies for my crew. It is refreshing and appreciated when a top notch supply company like Forestry Suppliers listens to their smaller customers and offers Free Shipping on modest orders of needed supplies. Thank you!

Reason I chose this business:

Forestry Suppliers carries all the tools, equipment and supplies needed to keep my field crew stocked and ready to survey through the brushy wilderness, along the highway and everywhere in between.

Thumbnail of user andym968
1 review
0 helpful votes
April 5th, 2024
Verified purchase

First of all, the back pack came in a box filled with Styrofoam peanuts. Seems a little unnecessary considering the back pack is not a fragile item. Additionally, I would not think a forresty supply company would use such Un-environmentally friendly packaging. Next, not really important but the back pack straps were not attached correctly and needed redone. I was able to figure out the correct way but some other customers may not.

Thumbnail of user rabonmarkr
1 review
0 helpful votes
February 27th, 2024
Verified purchase

The website was functional and well organized. I received one damaged case of paint through shipping. The timely response from Forestry Suppliers and ultimate resolution was much appreciated! Thank you for your focus on Customer Service!

Reason I chose this business:

I worked with Forestry Suppliers for years.

Thumbnail of user njdeplakesf
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

I like ordering from Forestry Suppliers because they usually have the equipment I need in stock and ready to ship. Their site is easy to navigate, checkout is super simple and shipping is usually fast. I've also saved my profile as tax exempt so zero hassle with calling for every order.

Reason I chose this business:

Item availability

Thumbnail of user year1
1 review
0 helpful votes
March 15th, 2024
Verified purchase

I place an order via email. Then I have to answer the same questions... for each delivery...via phone call regarding delivery. Sometimes phone response is several days, Should be easier.

* Forestry Suppliers attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user litad9
1 review
0 helpful votes
February 14th, 2024
Verified purchase

Everything was great! Just wish I had some sort of promo code for a small discount, anything is helpful. Thank you! Amazing product

Reason I chose this business:

You guys have delivery options, Amazon didn't have those options or else I would have ordered with Amazon

Thumbnail of user connieh827
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

Easy to use. Does the job. But don't leave it outside overnight unless you want to catch something besides a squirrel.

Thumbnail of user suzane14
1 review
0 helpful votes
March 30th, 2024
Verified purchase
• Updated review

I dreaded contacting this company about repairing the valve on a backpack sprayer I'd had for years but only used a half dozen times. Once I did, though, everything worked out and thanks to phone support, I got a $200 sprayer fixed for $6. I'm thrilled. Thanks guys!

The fellows on the phone were real problem solvers, willing to figure out what was going on and make sure I bought the right parts and only the right parts.

Service
I wish there were free shipping at a lower level, like...
March 5th, 2024
Verified site experience
• Previous review

I wish there were free shipping at a lower level, like $200. Otherwise a good experience, especially with your customer service by phone.

Reason I chose this business:

I already had one sprayer from you guys. I expected good quality, but the valve wasn't working. Your customer service made it right for $6 so I'm pleased enough to purchase another sprayer.

Thumbnail of user midyettjasonm
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Great. They called to confirm my order and credit card information to make sure it was not a fraudulent purchase.

Reason I chose this business:

Needed tools which are specific for forestry and milling calculations.

Thumbnail of user nicholasw658
1 review
0 helpful votes
February 14th, 2024
Verified purchase

For this particular purchase I ordered a large amount of field notebooks. Upon receiving them only two days after ordering, I realized that I had made a mistake and ordered the incorrect ones. The exchange option on their website was convenient and easy to find so I entered my information and sent the package back. I have not received the notebooks I actually meant to order yet but am confident that they will be arriving soon! Thanks so much for making my screw up so convenient to fix:-)

Reason I chose this business:

The wide range of items F.S. Stocks is generally exactly what I need and it seems to nearly always be in stock!

Thumbnail of user normanb246
2 reviews
0 helpful votes
March 11th, 2024
Verified purchase

You and me can save on shipping costs by reducing the size of the shipping container and by using less packaging material.

Reason I chose this business:

Hard to find items.

Thumbnail of user chrisc4038
1 review
0 helpful votes
February 28th, 2024
Verified purchase

I had no idea that an extended handle version of the very useful and well engineered Swedish Bahco tongs existed until stumbling over them in the FS catalog. Extremely happy with them. Even less bending over and it's also useful to be able to skid smaller logs manually.

Reason I chose this business:

The range of products aimed at a professional market is very good.

Thumbnail of user aricd2
2 reviews
0 helpful votes
March 21st, 2024
Verified purchase

I ordered and received my requested item without issue. Package arrived in great condition. Make America Great Again!

Reason I chose this business:

I found the item in your catalog. Item not available in my local stores.

Thumbnail of user nichoelg
1 review
0 helpful votes
February 8th, 2024
Verified purchase

Forestry Suppliers is awesome! Every order is quick to arrive without any issues. Thanks for all you do.

Thumbnail of user joelc718
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

A pair of chainsaw gloves on back order held up the entire shipment. Displayed lack of urgency in delivering my order. I had to eventually tell Customer Service to drop the gloves so they would ship the remaining order placed on November 6, by mid-December. If I hadn't prompted them I think I would not have had this PPE for this season. As it is I feel whatever savings I had was lost on a month of good cool weather.

Reason I chose this business:

A wide range of products from one source.

Thumbnail of user fabrejamesf
1 review
0 helpful votes
February 8th, 2024
Verified purchase

Real people call to make sure it is really you and are genuinely concerned in your wellbeing. Thanks

Thumbnail of user johng1982
2 reviews
0 helpful votes
February 4th, 2024
Verified purchase

Wide range of supplies for a one stop shopping experience. User friendly web site to use. Shipping costs are a little steep. Over all I'm satisfied and impressed. I will be using Forestry Suppliers in the future.

Reason I chose this business:

I've found what I needed and ordered supplies in the past.

Thumbnail of user katys193
1 review
0 helpful votes
April 14th, 2024
Verified purchase

The soil thermometer I ordered arrived in damaged condition; it was clear this damage occurred during the package transit and was not the fault of the company. Customer service was wonderful, they quickly shipped a replacement and simply asked for some photos of the damage for their records. Usually claims like this can be a hassle with a lot of back and forth and multiple days of talking with different people, all while still not having the functioning product you needed for work. I was very grateful for this experience.

The soil thermometer I ordered arrived in damaged condition; it was clear this damage occurred during the package transit and was not the fault of the company. Customer service was wonderful, they quickly shipped a replacement and simply asked for some photos of the damage for their records. Usually claims like this can be a hassle with a lot of back and forth and multiple days of talking with different people, all while still not having the functioning product you needed for work. I was very grateful for this experience.

Reason I chose this business:

After some searching for what I was needing for future work projects, they had the product I needed that fit all the right characteristics we were looking for and at an affordable price.

Service
Thumbnail of user dennisa804
1 review
0 helpful votes
January 9th, 2024
Verified purchase

Easy to order. With the 10% discount and free shipping, this was the best pricing I could find.

Reason I chose this business:

See above. Plus, the prompt and informative response I received from Mike King on the technical question I had.

Thumbnail of user stephenm3135
1 review
0 helpful votes
March 5th, 2024
Verified purchase

A great purchase for quality field notes. Delivery was prompt and the books arrived in good condition. I have found these to be as good as name-brand all weather notebooks at a much lower cost.

Thumbnail of user nathanc766
1 review
0 helpful votes
April 12th, 2024
Verified purchase

I ordered some landscape staples and was alerted that the number of boxes I was purchasing was more than we're currently in stock and some would be back ordered. That was acceptable so I purchased them. The back ordered quantity was shipped the next day and arrived first both were a fairly convenient delivery. The regular freight delivery was a little unclear when exactly it would be delivered but the driver called the day of actual delivery to confirm.

Reason I chose this business:

Known supplier with trusted products. I have previously purchased from them. When former supplier for staples closed I was looking for new location. Unfortunately they don’t carry both staple sizes we need but had the most needed size in stock.

Thumbnail of user robertl5236
1 review
0 helpful votes
April 2nd, 2024
Verified purchase
• Updated review

Well organized website. Easy to find what you're looking for. Service is excellent. Shipping costs are high.

Reason I chose this business:

Specialty items that are otherwise very hard to find.

Well organized website
February 25th, 2024
Verified site experience
• Previous review

Well organized website. Easy to find what you're looking for.

Reason I chose this business:

Specialty items that are otherwise very hard to find.

Thumbnail of user zereshm
1 review
0 helpful votes
March 7th, 2024
Verified purchase

Thank you guys for not charging an arm and a leg to ship up this heart for my Anatomy and Physiology lab. Came here within a week. By the way Im in Eagle River, Alaska.
Ps. Heart looks great!

Reason I chose this business:

All other places were sold out or they charged A LOT for shipping. You guys are priced perfectly!

Thumbnail of user dorab127
1 review
0 helpful votes
April 22nd, 2024
Verified purchase

As we get older (I'm in late 70s, my husband is 80), we were glad to find this product that makes cutting bush, branches, etc so much easier. And we love the angled cutting part so we can cut things at ground level w/o bending down, as well as being able to cut thicker wood with less effort.

Reason I chose this business:

It sounded like a great product and it is

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From the business

Since 1949, we’ve been committed to providing you with the tools you need exactly when you need them. Trust us to help you get the job done without any compromises. Over 13K unique and hard-to-find products serving outdoor professionals. We have
Been an independent and family-owned business since day one!

Company Representative

Thumbnail of user kenp635
Ken P.
Typically responds within 24 hours

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4.7
994 reviews
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