SierraTradingPostReviews 176

This website used to be the best. I look at my gear collection and so much of it came from STP that it is ridiculous. I used to buy things I didn't really need because the deals were so great. Now though...
I just looked up 5 items and EVER SINGLE ITEM could be purchased for 10-20% less on other websites. The high end outdoor brands are gone, the coupon codes are gone, the selection is gone, and the deals are "meh".
Take a winning business that people loved and destroy it to carry the brands that TJ Maxx works with, not the brands outdoor enthusiasts want.
It is just infuriating to see the greatest outdoor store replaced with yet another run of the mill website. I really hope someone steps up and fills in the gap the old STP site left.

Like the other customers - I've purchased over $20,000 worth of - heck - everything over the years from STP... and now the discounts are gone and the inventory is poor. Disappointing for sure, but more curious than anything. My best guess is that this is a creeping and desired result of slow and steady consolidation - of both OEMs and retail - and having formed an oligopoly, they have calculated that margin trumps volume. Perhaps, but they alienated a certain kind of customer that likely won't substitute their purchases like STP's management predicts. Oh well.

The idea behind Sierra Trading Post is that folks wanting to buy outdoors wear more cheaply can wait for prices to drop for older models, 2nds and oversolds. Like many products made in China, the Chinese use dangerous chemicals, harmful to life and limb, literally. This company sells these dangerous products without any disclosure. If you want a refund, they will make you wait six (6) months or more. It just wasn't possible to trust this company any more for me, and I have stopped. Looks like they harmed a whole lot of other folks, too.

Like most all the others, I "WAS" a 20+year customer. I lived in Reno and loved going in the store, there were deals everywhere on a huge variety of items, from clothes for the board room to bikes and canoes. I moved and was an online customer spending $1,000's every year and STP would send me free stuff and magazine subscriptions. Until the last year or so. I was just looking on their website to get some dress pants, there used to be a giant selection to pick from, today there was 1 - no kidding. I did order some socks because that is all that is left, everything else is the same lame products you see everywhere and the deals are not there anymore.
My opinion is - some overpaid corporate A-Hole CEO know-it-all destroyed the best store in America!
I'll be unsubscribing to the emails and finding somewhere else to spend my $1000's.

I just ordered a pair of sandals (Chaco) from Sierra and paid $9.95 for shipping them to me. It took longer for them to get to me than I thought it was supposed to take. Then, when I tried the sandals on they were extremely heavy and uncomfortable. So I decided to return them. I went to their website and was told I would have to pay an additional $6.95 to return these after I had paid $9.95 to ship them to me. That's almost $17 just to try on these sandals. I chatted with their customer service and told them of my dissatisfaction. They basically said too bad and it didn't matter because that is their policy. To me charging that much for shipping to and from is unacceptable. I won't be returning anymore for their products. I won't be recommending their company either.

Like so many of the other reviewers, I spent many thousands of dollars at STP over the years: Lots of running shoes, hiking boots, slippers, Winter and outdoor clothing, home goods, bike equipment, clothing accessories, (dozen after dozen of socks and underwear) knives, kitchen ware, you name it! We'd take a chance on untested products or brands, and generally found them to our liking, but never worried because of the great return policy and pricing. Now I find equal or better policies and pricing at REI, local retail, or Amazon. We haven't any use for the new STP. They've killed a good thing.

I've shopped at Sierra Trading Post for over twenty years. There used to be quite an inventory of hunting and fishing gear. Today, I cancelled my account. The reasons are the return policy, which used to be wonderful. Now thirty days which I did not know about and was left owning a rifle scope that does not work. I cannot get a definite answer from people at STP if they are going to buy anymore hunting inventory. They used to stock Avery, Bushnell, Rocky, Browning, Banded, Filson, and other name brand quality outdoor suppliers. Nothing like that anymore. You can get a few cheap knives, some T-shirts. In their hunting section. But that is about it.

I sent an email voicing my concern and received a prompt and courteous response. It stated that since it was not hunting season their in inventory was low and to wait for the Fall season. Sierra, it is too late when hunting season rolls around to buy. That is when the hunters are hunting not buying.

I've cancelled my account based upon this and two other emails that read like it was scripted. Ambiguous, non-committal, corporate, platitudes.

I have spent more then 20,000 dollars over the years at stp. It was one stop shopping for outdoor gear for my family of 5 (hiking / skiing/ camping / beach) and for all my business attire also. No longer. Terrible selection. Terrible shipping rates. Terrible customer service. Can't see how this place will cont to stay in business when all your best customers are leaving. It's sad to see a family business that had such a loyal following be completely gutted by its new corporate owners.

Preparing for our upcoming vacation I hopped online to order some things I knew we needed. We are a family of five and ALL are in need of new summer outdoor clothing, shoes/sandals, hiking and camping gear, etc... I am extremely frustrated with how few options there are. It is truly ridiculous. I am a petite woman and did most of my shopping in the children's section. Which is basically no longer existent. They always had such a wide variety of things for all ages and sizes, now they are cookie cutter. All of a sudden Sierra Trading Post is only offering what I can find elsewhere (REI, Amazon, Cabela's). What's the point of even coming to their website? I used to RAVE about their business and tell everyone who shopped at REI to check them out. No more. Guess I'll have to do all my shopping at Campmor.com now. **And as far as the DealFlyer Coupon. Just take it down. Free shipping after spending $50+ is no incentive to spend. Again, it's what every other company offers. The Dealflyer Coupon was for "insiders" which, from the sounds of it. Don't support you any longer.

TJ Max look at these reviews. My sentiments exactly. I used to spend 1000's in a year for me and my family and now nada. STP was special before and now it's lost. Kudos to the executive team that came up with this management plan.
PJ from Cali

I too have noticed a drop off in the last few years with STP being sold to TJX. I usually buy some hunting gear from them. So today I was checking to see if I could find any good deals. They had 67 total items listed in the hunting gear section... 67! It used to be hundreds. Not even any hunting boots. I don't get the deal flyers via email even though I have asked over and over and then they aren't what they used to be. STP should have never been sold to TJX. Just another corporate monster.

Worst place ever. I brought two things for my pet back home. After I came back, my memory was fuzzy and I couldn't find my receipt. The cashier was also the person that help me that day and didn't explain the email address quite well and i refused because it was late and closing. I didn't want to keep them from leaving work. Well, today I go to see if I can get store credit. The cashier said if you don't have the hard-copy, or record of purchasing it, we can't give you a refund. You have to show proof you brought it and the cashier remembers me and the items, but since there's no proof I can't get a refund nor store credit. It basically sounded like I shoplifted, but i paid $50 for it. I don't know what am I gonna do with two items that don't fit my dog. At least its $50 and not $500 that I loss. There prices are not that good. I think there are other places that are cheaper and have a better return policy than this place.