SierraTradingPostReviews 176

I've been a long-time customer and loved the selection of quality outdoor equipment and clothing. As a VIP member with the Sierra credit card I was able to save on shipping and often could score a 35 to 40% savings from already discounted prices. As a result, I often placed 3 or 4 order every month. Back then, I would have given the company five stars. Now it is just "average." The last 40% discount offer I received via email was sometime last year. The last time I saw the kinds of items I used to drool over in the inventory lineup was sometime last year. The last order I placed was over 4 months ago. Gone are the deep discount specials, and gone is the selection of quality outdoor merchandise. The character of the company has really changed in the past year. It is now more a TJ Maxx online outlet and less the online discounter of quality outdoor gear that I had come to love. Customer service has always been good and I don't believe that has changed. But the selection of merchandise and the pricing has - and not for the better. Goodbye old friend. Can anyone recommend a site for discounted camping, fishing, paddling, bicycling, and running gear that is on par with what Sierratradingpost -used- to be?

Still great prices, always look for coupon codes can save a bundle, very good customer service. (I shopped there 4 times during winter seasons starting 2012)

Terrible Fine Print Policy:
- If you return more then 20% (according to their Customer Service) you become unprofitable. This is a clothing and apparel online sales site, how can you be profitable if you lose this way. That is a bad business model. So what do they do, if you return more then 20% - they ask you why, then if you say well I try stuff on and then if I don't like it I return it (I pay the returned shipping by the way and probably shipping to me) they say well maybe our site is not for you and we will no longer do business with you. I mean seriously?!

Good luck folks, good stuff, just don't return more then 20% of your stuff!

This company has had great products and service for many years! I would highly recommend them.

Once a package was delivered to an old address on the opposite side of the country, and when I contacted customer service, they apologized and said that there had been a computer glitch; they gave me several good options to get the package.

There are great coupons if you sign up for the email, but be prepared to receive a lot of emails.

Cheap prices, cheap customer service, cheap product. Placed 2 orders, they cancelled without a notice and can't give me clear explanation why they cancelled. Customer service is a joke. Avoid this company, they don't deserve your money!

Sierra Trading Post has great deals and lots of great prices when combined with the daily email offers. Lots of their products are high quality and at such unbelievable prices that I am sometimes in shock. I buy not only clothing but household items such as rugs, boot trays, bar tools, glasses, cleaning products, etc., etc. I usually head towards the clearance section where some items are up to 95% off. I will just come out and say it: I LOVE SIERRA TRADING POST. Great customer service and easy return policy also.

Sierra Trading Post bills themselves as "Your Favorite Brands Up to 70% Off." Sort of kind of. Be aware that while they *sell* you their products at a discounted rate, they charge exorbitant shipping (which of course is not refunded upon returns) as well as a $7 return fee. Apparently I could have gotten cheaper shipping if I chose a street address as opposed to my PO Box, but of course I only found that out after my pair of shorts and sun hat wound up costing me $65 instead of $40. Live and learn. Buyer beware.

I have been a fan of STP and spent a couple of thousand dollars with them in the last two years. I have been very happy until several days ago. I ordered two pairs of Coyote Shifter Sunglasses two months ago. I started to wear them in the last couple of weeks. They broke one by one like plastic toys. When I called STP, I was told that I was too late to return them. I had only one week to return once I received them... WHAT? That is NOT the way to treat a loyal costumer.

This company has very good customer service. For example, I ordered a bunch of stuff and then needed to send some back (I ordered several styles and sizes on purpose with the intent to send some back). Then I received an email with a big discount percentage and ordered some more stuff. In the meantime, I received the first order and called to initiate a return and to see if I could apply the return $ to the second order (doing it this way ensures free shipping for the returns and for the new order). Even though it had been a couple of days since I placed the second order, they took care of this for me no problem. I even decided to make an exchange for one of the return items and they made it so I would receive free shipping on this order too even though I also added another (new) item to it. They were very pleasant to deal with and they shipped the orders very quickly. Of course the quality of the items you purchase will depend on the manufacturer, not Sierra Trading Post, but they handle everything excellently. Only one thing I wasn't thrilled about was that they charged sales tax on my purchases.

Sierra Trading Post is a great online ordering company, specializing in Winter Recreational gear. They have all the top brands in that category: NorthFace, Patagonia, and Columbia, to name some. And get this--you have a whole 6 MONTHS before returning, if you don't like, for a FULL REFUND! They even include a shipping label so shipping is free too! Unbelievable! I've only had to return 2 items ever as they partner with the brands that offer 'best in quality' gear. Check out Sierra Trading Post for all of your cold weather gear.