Amber N.

Placed an order and got a notification that it was processing. After several days of waiting, I checked with customer service to see when I would get shipment information. They told me that my order was cancelled, with NO notification to me, because of billing address verification with the bank ( which I have never had an issue with before). The charge was still pending on my account, so when I tried to ask and make sure they weren't going to charge me, the customer service rep Mary got incredibly rude and abruptly end our conversation, rather then answer any of the questions I was asking.