PetFlow

I am angry at their lies and inconsistencies. I cancelled business with them last October because they said my order was in transit,then 2 days later said they were out of stock.2 days ago they debited my checking account of 75.00 that I never ordered. Then said the $75.00 was credited to my account. It hasn't. Meanwhile,I'm waiting to hear when they will pickup this item I never ordered and Really credit my account! Terrible company to do business with especially if you expect honesty and integrity!

I placed an order for my pet's prescription food and submitted everything they needed—only to have the entire process fall apart. Nothing was confirmed, the pharmacy never followed through, and customer service kept giving me vague responses with no real resolution. I followed up multiple times and was constantly told someone would get back to me. No one ever did. The website is also a nightmare to use. Managing subscriptions has become so frustrating, and the system feels clunky and outdated. I ended up getting duplicate emails and no way to make changes without jumping through hoops for each item. When I finally reached someone by phone, all they did was repeat the same scripted apology without offering any actual help. It's like no one has any authority to fix a problem—they just pass you along or tell you to wait. It's clear the company can't handle the volume of orders it's trying to process, and the support team isn't equipped to deal with it. I'm done wasting time and energy here. There are better companies out there that actually value their customers and understand how to run a pet supply service efficiently.

I like PetFlow. The selection is small, but prices are competitive. Cans have been damaged before, and they compensated me. I really hope the company can do well and compete with Chewy. However, lately there have been so many issues. First, my credit card was declined which it shouldn't be, because my account has been used for 10% of its limit. I called card company and they replied there was decline and saw no attempt made by PetFlow. Second, there was no email about the card being declined. Third, I messaged and called, and staff was adamant about the above 2 issues. Fourth, shipping is very slow!

Now, I have to order from Amazon!

Please, do better, PetFlow!

Would NOT recommend this company. I ordered 4 cases of dog food for my two pups and, after not receiving any information about shipping my order, I called Petflow, and was told by the rep on the phone these guys' fraud department cancelled my order with no explanation given. I'm absolutely flabbergasted. This is a totally unprofessional in my opinion.

I am very surprised to see all the negative reviews; I wonder if some of them are from their competitors. I've used Petflow for years and have never had a serious issue. If issues do arise, I simply text them and they are quickly resolved. I don't even need to log into their site. I often have to adjust the auto-ship interval, so I had frequent communications with them and every single one has been pleasant. It's like I am looking at a different company here than the one I'm dealing with.

The company keeps sending packages and charging even though we never signed up for recurring shipments. This is the second time we've called to cancel and ending up with Tiffany on the phone was the icing on the cake. If you'd ever like to have every single word you say contradicted, ask for her. She made cancelling (again) far more difficult by insisting on arguing that we actually do want the shipments. Strange tactic when someone's explained they do not want the product. They won't accept unopened packages back for refund and also won't send any digital or physical confirmation of cancellation, so next month when we have to call again she can tell us we've never reached out to cancel.

I had ordered a medication for my pet, then was called by them to say my vet required a visit before issuing the prescription. So I went to another pet retailer to save money. About a week later I receive an email from pet flow saying the prescription is on its way. When I called to say I didn't need it their attitude was too bad we sent it, no refunds no returns. Over a hundred dollar prescription. Really the worst customer service I've ever encountered. Will never use them again.

Customers check the expiration dates on your food shipped to you by pet flow.
I'm on auto ship for Pulsar Grain Free Prok dog food.
My last order i just received, the food was EXPIRED expiration date of 02/2021. I was told the food was shipped from there Las Vegas Warehouse. When i called Pet flow they didn't seem to concern. Was told sorry will issue refund. Very unacceptable almost three years expired. My Dogs been sick for two days.

Yeah, I understand my mistake in this. I forgot my apartment number in the ordering process, but it would've been reaaaallly nice to know that before you guys cancelled my order without emailing me. Now my boy has been eating digestive health food instead of what he really needs, which is urinary tract health food, because I was under the assumption that my cat's special food was still coming. Thhaaaanks.

They don't ship when promised. They cancel orders and send them back without your approval.
If you want your pet to starve and want to spend 20 hours totally frustrated with their incompetent customer service and end up with nothing in the end... PetFlow is your company.
My first and last purchase. Never received my pet's food even tho it was promised to me by at least 15 customer reps. What a sh__ sh__.
Back to Chewy!

I have an auto ship order of dog food, but went on the site today to order some additional items. That was a mistake. When the order was complete I found I had a browser hijack malware that redirected my home page from a google search bar to the petflow order page. No way to get it off without resetting my computer. Now I am left with time wasting issues to re-establish all my previous websites. I am very upset. Customer service acted like I was lying!

I ordered fancy feast cans. One case had damaged cans which leaked over all the cans in the case. I called Pet Flow and they said they could refund the 2 cans and that I would have to wash off all other cans. I told them to keep the refund on the 2 cans and logged into Chewy. Take a look at the picture, what are the things that look like seeds, bugs?

I have been on auto-ship for 3 shipments now. The first 2 were held up due to their credit card department putting hold on account for absolutely no reason and I wasn't notified. After calling them each time, they apologized and authorized shipment. 3rd shipment was set to ship on 7/7/23 and on 7/9/23 was told that it was going out on 7/10/23. On 7/11/23 after an utterly useless conversation with a Petflow rep, stated it would be shipped in next several days. Finally notified that it would ship on the 12th. They should be named PetFLAW. 3 tries, two reps, different excuses and no help whatsoever. Save your money and go with one of the other large on-line pet companies.

Placed my order waited for vet verification to find out there's no food. I think this place wants your pets information for nothing. Very scratchy to think they got my information plus my pets knowing they had no food for my order. Makes me wonder why a company does that. They go threw third party places to get what's being sent out as well. Pet flow is a joke if you want your order and right then go elsewhere. Definitely won't ever make this mistake again. Worst place ever!

Ordered dog food with a few toys on Wednesday night. If you're a pet store, and somebody orders dog food well before the weekend, you ship it out before the weekend. RIGHT?! Never again with these people. Have fun losing money on this order. What an absolute joke of a pet supply company. Unbelievable incompetence and lack of caring.

I have been using PetFlow for a few years now and lately I've had two issues that needed help resolving—one involved a shipper damaging my shipment and sending it back and the other was my mix-up with an AutoShip. In both instances their response was quick, super helpful, very friendly (yes, I talked to a person not an automated response like so many companies these days) and they resolved the problems instantly. Love this company—never experienced such great customer service!

I purchase these chews for my dogs as they are reasonable price and Chewy.com stopped carrying them. But they constantly send junk email, even when I opt out I still get 3 or 4 emails a week. They also offer "free" items with purchases over such and such amount. Twice now I have ordered more than I needed just to get the free item and twice they have come back and told me it was no longer available, but they don't tell you this at the time of purchase. Also they take forever to ship. Chewy.com is either the same price or cheaper for most items and the shipping is way faster and they even offer customer satisfaction. I only with Chewy still had the chews my dogs like.

Tried to order from PetFlow.
Payment kept defaulting to auto-ship.
I gave up and ordered from another company.
Several days later, I receive email that my Pet Flow order has shipped!?
I call customer service to cancel order.
Apparently you can't return prescription food.
My only option was to "refuse the order upon delivery".
Slim to no chance that I would be home at the exact time of delivery.
Rude customer service.
Shady business practices.
Can't afford a random $100+ surprise withdrawal.
Listen to all of the reviews and find a reputable place to order from.
* I ordered from Southern Agriculture.
Fast delivery, no tricky auto-pay default at check out and amazing customer service!