PetFlow

If I could give Petflow 0 stars I would. Their customer service is AWFUL, AWFUL, AWFUL, they take forever to ship items (on the off-chance that they actually have the items available) and will require a huge waste of time on your part to rectify issues that they create. They consistently gone downhill over the years. I've given them multiple chances and each time wonder why I did. I am currently on the phone for the third time with them to rectify an issue. Stay away. While your local pet store might be a few dollars more expensive (or maybe they won't be), it will be worth the time and effort you'll save from NOT giving your business to Petflow.

No where on their website can you cancel an item that is in autoship. When you call them, they don't want to cancel your autoship and make it as difficult as possible. When i insisted, they would not send me a confirmation that it was cancelled. My account still shows autoship even after talking to them.

Placed order, received confirmation and 6 days later called 2x before customer service answered & told me they did not ship food, no explanation given. My payment was not an issue either. Ran out of food thx to them, and am disabled & cannot go pick up 26.4lbs myself. They are awful and do not care about starving your pet. They are the worst!

I really didn't feel comfortable buying online. But Petflow has been a game changer. My Cheeto needs a special diet, most big box stores and the Pet owners, Petsmart don't deal in high quality Dog food the nearest store to me is a Town away. So with the cost being a few bucks less than the boutique pet store that carries high end food. And the fact it comes straight to my door is a win win here. And if there is any problem or dissatisfaction of your order they are quick to fix any issue. I 100% recommend Petflow for you oets needs.

After being told it would ship today, then 24-48 hours, then no manager to speak to, they all work from home, and being told it was illegal to stop payment on a purchase I cancelled it, and was told it would take 24-48 hours, if they could catch FedEx-absolute worst customer service ever-avoid at all costs! Beware of Ryan!

They have Bad customer service and it's hard to cancel a subscription. I had issues with my order taking to long and showing up at the wrong address and then my subscription was continued after I cancelled. My first time calling about the wrong address and late order I spoke to a woman and the second time I called about order delivered and charged me after canceling I spoke to a man. Both were not authentic or apologetic. They seemed annoyed and unprofessional.

I am very happy with petflow. Their phone service is impeccable and prompt. My order is always prompt and correct and if a product is unavailable my auto debit reflects that. In this day and age when product availability and delivery is so iffy I can always rely on a prompt response. My doggies thank you, petflow!

5 stars! Great prices and fast shipping time. I'm surprised about the bad reviews. I'm very happy with my orders from Petflow. Thanks and GOD bless you Petflow! It's a blessing to find a pet supply with the best prices and hard to find items

I ordered 10 bags of 40 pound wholesome fish and rice and 4 bags of Purina puppy chow complete 30 pound bags.
I placed my order on Monday, never got an email. Wait till Wednesday, called them and ask if my order had been shipped. They said my order was canceled because of Fraud, I ask them was it my credit card, they said no, it was there fraud department.
Nobody orders that much dog food. They was informed when I did my order, I was a Georgia state licensed breeder and I run a kennel. Now my dogs are going to run out of food, I have to get dressed and go to town and buy dog food today.
My dad is sick nearly 80 years old, and hospice is coming out 3 times a week. I really thought I found a place that would deliver and I would have more time with my Dad, 1 less thing to worry about,. NEVER HEARD OF A COMPANY CALLING YOU A FRAUD FOR ORDERING 500.00 WORTH OF DOG FOOD. DON'T ORDER FROM THESE PEOPLE. THEY ARE THE FRAUD.

I try twice to order from this company. They have flag me as fraud an won't sell to me. I have asked to speak to the fraud department to clear the error up but they said I could not talk to them. Very frustrated with this company and wish I had had the opportunity to purchase from them. I am very disappointed with customer service as they would not tell me why I was flagged as fraud. Would still like to purchase from them because the pricing was very good and I liked the produce selection. All I asked for was to get this fraud accusation cleared up as it is incorrect.

Months of backorders on auto-ship and then cancelations - all without any advance notice. Auto-ship is supposed to make life easier, but this service is the worst service of this type I have ever used. Truly, not worth the hassle.

I placed my order on the 17th and was told it would ship on the 18th. It is now the 22nd and my order still has not been dropped off at FedEx. The website says there could POSSIBLY be 1-2 days delay in sending out orders. They did not say it would be a 4+ day delay. There are a select few places I can order my dog food online and I was very reluctant to order from this company with a number of already negative reviews. However, since individuals in my household have underlying health conditions we cannot risk leaving our home to go and track down dog food during this pandemic.
My dogs are now out of food, with no estimated delivery date. I contacted customer service and explained my situation. She told me she would check the status of my order tomorrow. No other help provided. I will never order from this company again and I would not recommend them to anyone even in the most desperate of circumstances.

If you're smart you won't even consider using this company they lie hey it's your fault play games and don't take customer service seriously they are so stupid they sent Smosh food to my billing address which is a p o box now I won't receive it for over a week at least and I don't see any plans to change its direction in shipping like they promised still waiting to hear from manager or supervisor this company sucks what a waste of money and time they have little children answering the phones but don't care about you or your situation or customer service for that matter you would be best to change brands of food if you have to and go with another company if you must because your animal is the most important

Don't order from pet flow. I placed a order on Saturday. They never shipped out my order! This is the worst place that I ever order from in my life! What a scam! Customer service is terrible when I called about my order. They said that they are waiting from confirmation from my veterinarian. They never even tried to contact my veterinarian. I ordered from chewy and they got confirmation from my veterinarian the same day for the same cat food and shipped it out that very same day. I would have ordered from chewy however they are temporary out of the cat food for a week now. And because I ordered from PetFlow my cat will have NO food now. So thanks for your terrible service!

I have used this site twice as I thought it would save me money as the prices were slightly cheaper than Chewy. Well as of right now there is no savings as they sent me items I have not ordered and charged me for them. Having to put a stop on my credit card to stop payment as I have been promised a call back from a manager that never happened. Called back and told again that someone will call but really who knows when or if this will happen. I spoke to another person that used this site and exactly the same thing happened to them. Unless you do Auto Ship the order appears to have an issue so then they say they have to handle it personally but have to do it at a later time when system is fixed (this happened BOTH TIMES I ORDERED) So now they have your credit card details and appear to add extra items when they put the order through. Then seems no way to fix it as no call back ever happens.

Very poor customer service. I had a placed order for prescription pet food. Order was cancelled 3 times over a 2 month time period. Only the 3rd time was I notified that it was cancelled. First they claimed that the vendor was backlogged but they didn't bother telling anyone who had an order pending - they just went a ahead and cancelled. When your food doesn't show up and you call that's when you find out. Then they told me a i a valid prescription on 2 different phone calls over a weeks time. Then they cancelled order after that due to "expired prescription. If they had fulfilled the order 2 months prior when it was placed the prescription was valid. Only harmed parties were me and my pet. They were completely useless. I am hopeful that i can find some food my pet may eat without becoming seriously ill again. Don't use Petflow!