PetFlow

Very shady. My cat was on a limited ingredient that was out of stock everywhere. Petflow claimed to have the order in stock which eventually proved to be untrue. I complained to the manufacturer. Low and behold, years later, they leak my email and password to the Dark Web. Stick with Chewy.

They advertise fast shipping 1-3 days it's been 8 days still no delivery when I called they really didn't care my dog ran out of food luckily my friend had some because you can't buy it local wish chewy sold this food now they have fast delivery and they care

Believe all of the negative reviews, they're 100% absolutely true and accurate. My first order was completely LOST, after a delayed shipping, to the point where two weeks went by and I never received the dog food. PetFlow had no answer and their resolution was to credit me $10 and ship out another bag... which is fine but my dog ran out of food and I had to purchase other food elsewhere. The $10 credit really didnt help one bit. Every single order I've placed since then takes forever to ship and there's always an excuse as to why they're delayed or backed up in the warehouse. Their prices are better than other competitors, but it isn't worth it when you can barely receive the items you've ordered. They don't even tell you when their warehouse is delayed, you just sit and wait for your autoship order and then YOU have to reach out to see where the hell your items are. My dogs run out of food every single time I deal with these people. I'm bringing my business elsewhere and I will happily pay more because at least I know my dogs won't run out of food every month. Horrible company.

Screwed my frenchy bulldog out of his veterinarian ordered prescription diet. They LIE and never even contacted the vet! Below is poor quality dogfood that I waited all day to be picked up for a refund. THEY LIED.Fed ex pic up never arrived and they refuse to refund rancid dogfood.My poor dog has to now wait over one week for the arrival of his canine caviar that is being shipped from 3k miles away! They don't tell you about delayed shipments until AFTER they charge your credit card. This is very poor customer service with all of these employees working straight out of their living rooms. ZERO!

I had cat food on an auto-ship schedule. The day my order was scheduled to ship, I checked and the order was listed as back ordered. I called their customer service to determine how long the delay might be, an was told it might be several weeks. I received no notification in advance of possible delays. Are my cats supposed to forage in the house for their own food source?

Read on their website that they ship out within 2-3 days. I ordered on Tuesday the 14th. It's not the 21st and I STILL haven't received a notification it sent. My dog ran out of food so I had to buy it somewhere else. Now trying to get in contact with customer service to cancel the order. Terrible way to run a business

Do not sign up for autoship with this site, especially not for time sensitive needs. My dog needs prescription dog food and I regularly had issues with them being "unable" to verify my dog's prescription. My veterinarian tells me nobody from PetFlow had even attempted to contact them to confirm. Not only that, you will not be notified that your shipment cannot be sent until the very last minute or sometimes even after you were already supposed to receive it. Steer clear.

My cat needs a special prescription kidney food diet. Pet flow had a better discount than most sites I saw, and I signed up in October for auto ship every three weeks and got the shipment when expected the first time. However, the November shipment didn't show up at all so I emailed them in the end of November and told them I hadn't received it. I was emailed back and said there was a mix up and they would ship it immediately as well as fix the issue. I then received her November order December 17th and haven't received another order since and it's now March 1st. My cat has a kidney disorder and cannot skip her food.
I do NOT recommend Pet Flow. Especially if the food you need is essential to your pet's health.

Based on an email I received this am from PetFlow advising they had not received prescription approval from my vet, I purchased the product I needed, a new food for my sickly and very fussy kitty, by getting it directly from the vet. The vet did not ever hear from Pet Flow to request the prescription. Less than 2 hours later, I called PetFlow to cancel my order as I now had the food and they refused to cancel, saying it was too late, they had vet approval, even tho' they had just emailed earlier in the day to say they had no approval, and my vet never heard from them. The rep kept talking over me and would not let me get a word in edgewise. I have 4 cats and spend a lot of $$ on their food. PetFlow will never see another order from me after this first and last encounter. Chewy remains the best option of all. They were out of stock so I had to look elsewhere. Won't do that again!

By far, the worst experience I have ever had. Do not order from them. My order has apparently fallen through the cracks. I placed my order on 7/15. I'm still waiting. I tried to cancel the order on 7/21 but they told me it was too late, it was already shipping. It is now 7/30 and I still haven't received anything. Their explanation is poor and no one can tell me what happened. They should shut down. I should have read the other bad reviews before I ever placed an order. Spare yourself the frustration and order somewhere else. Chewy.com is a great alternative. When I ordered from them, I received my order the next day! Again... DO NOT ORDER from them.

I canceled them back in November. My email stated "completely cancel my account" March they decided to charge me again. Which they were not authorized for. I had to wait for them to get the package back to their warehouse for them to do a partial refund! I canceled in November you have no right to charge me anything. I repeatedly emailed them asking for refund and they said they would give me store credit. I will never buy anything from a company that fraudulently charges its customers. Avoid this company!

After not receiving reliable updates on my shipment, I called customer service and was verbatim told by their representative that the package will "get there when it gets there." After asking for a manager, which they supposedly didn't not have on site, I was told that their service is simply not reliable during the holiday season. Truly abhorrent customer service. The representative seemed jaded as though this was the 100th conversation that he had on the same issue. It was my first time using this service and it will certainly be my last. I am still awaiting my package.

I have a standing order, it didn't come, I called, the representative blamed me for their screw up. She told me order would be sent that Monday, I tried to confirm what being sent but she hung up on me. I called back 3 times and no answer, I left messages to call me back to confirm order, no call back. I got order and it only has treats in it even though my standing order says it includes the dog food.

Addendum- I called today and the person I got was really helpful and nice. He really could not have been nicer. He said would have manager call me about the other representative. Then team member also called and was very helpful and apologetic. So I guess if get right person service good.

I ordered dog foo and was told the shipment would arrive in 2 to 3 days because it was coming from a different location, after 4 days I called them and told them I was leaving town and if the shipment arrived over the week end no one would be home and the food would sit in 100 degree weather. I called and spoke to Brea who said she would stop the shipment and call me back and neither one of the things she said happened now I have dog food sitting in 100 degree weather and they cant pick it up until Tuesday. In the meantime the food is rotting in my front yard. This place can care less about your dogs need and at the rate they are going and based on the very poor reviews I doubt if they will be in business much longer.

I wish I would have looked at the reviews for Petflow first before placing my order. First, Petflow shipped my product to the wrong address, even though they confirmed via email and text that the address would be updated to the correct address for the shipment. Secondly, do not rely on their autoship -- they have constant delays so it is not dependable-- like everything else about their company. Their workers demonstrate incompetence and their access to products is unreliable. Some items may be cheaper on Petflow, but you pay a worse price in other ways.

Three months in a row they didn't have my dogs pet food available, so they shipped (and charged me for) me treats instead of food and did not tell me they didn't have the food available. Each time I called to complain they apologized and said that they would apply a credit to my account. Three times. And no credit ever appeared any of those times. I've been a customer for 12 years. No more.