PetFlow

I was pleasantly surprised at how quickly I received my on-line order from Petflow. My dog is very picky and they carry his food at a very reasonable price. The only ding I could give is that the limit to receive free shipping is a bit high. But, I was very happy with their service and will be ordering from them again.

Be careful of autoship. You need to contact them via phone or email to cancel it. If they make mistakes they don't own up to it. If you order food and your pet doesn't like it, you're stuck with it, unlike other companies. I can't take the chance. Deodorant crystals leaked all over the food. The prices are fair but you really don't get good customer service until you beg for a refund or a return. They won't take any open packages. Customer service is key in this day and age and unfortunately petflow doesn't seem to have it. I have been a customer for a year, so I gave them several chances to improve, being a small business and all. And nothing changed for the better, unfortunately.

Through no fault of their own, the pet food I chose for my dog was backordered. I switched foods and another delivery place had a cheaper price so I went with them. However, Pet Flow is refusing to cancel my auto-ship service despite MANY back/forth emails requesting that they do it.

Had a card issue. Got.notifoef.wet.to.web site. Only option was.to reorder giving indication that my order was cancelled
Went through2 failed attempts. Finally card problem fixed. Then they charged me 3 orders and I got 3 cases delivered. No phone call no followup or confirmation just.chsrged me triple and had 3 cases show up. Not helpful. Not even any credit or return help for 2.extra.orders.thst showed up. Wish I had done business with another organization.
Petflow doesn't care too much about my situation
I can't.imagine that i would recommend anyone to deal with petflow

I purchase these chews for my dogs as they are reasonable price and Chewy.com stopped carrying them. But they constantly send junk email, even when I opt out I still get 3 or 4 emails a week. They also offer "free" items with purchases over such and such amount. Twice now I have ordered more than I needed just to get the free item and twice they have come back and told me it was no longer available, but they don't tell you this at the time of purchase. Also they take forever to ship. Chewy.com is either the same price or cheaper for most items and the shipping is way faster and they even offer customer satisfaction. I only with Chewy still had the chews my dogs like.

Tried to order from PetFlow.
Payment kept defaulting to auto-ship.
I gave up and ordered from another company.
Several days later, I receive email that my Pet Flow order has shipped!?
I call customer service to cancel order.
Apparently you can't return prescription food.
My only option was to "refuse the order upon delivery".
Slim to no chance that I would be home at the exact time of delivery.
Rude customer service.
Shady business practices.
Can't afford a random $100+ surprise withdrawal.
Listen to all of the reviews and find a reputable place to order from.
* I ordered from Southern Agriculture.
Fast delivery, no tricky auto-pay default at check out and amazing customer service!

I never write reviews but didn't want anyone to go thru what I did with this company, dont order prescription anything from this company! They DO NOT care about your pet at all... I placed my order and left enough time for delivery before my pup ran out of her food that she has to have, she cannot eat anything else without getting sick. Tried to contact company when it never arrived and was told they were unable to make contact with my vet even tho the never left any message and are linked to my vet via computer. Waited a second week with my vet trying to make contact and was finally told they did get thru and script was approved and food would be on way shortly... almost a month later received email stating my order was cancelled due to the fact they didn't even have the food and were not able to get it... I will never deal with this company nor will anyone I know..

After my order being cancelled I don't know maybe three times? I emailed them to get it cleared up. I explain I moved and got married and mention perhaps it's my maiden name. Ryan tells me fraud says not to process so first i ask okay what's the reason and do I need to call. Ryan says they can't give out that information, so I call to clear this up and basically get told to order from another company as I'm considered a fraud. So ridiculous and unhelpful. Ryan's customer services needs work.

I placed an order for my dogs food about 5 days before she was going to run out. After almost two weeks without food, I checked the status of the order only to find out that they didn't have it in stock, but they never notified me either.
On top of all their BS, they still charged my card and let my dog almost starve (Thank goodness for CHEWY.COM). Now I have to fight the charges for something I never received. This isn't like clothes shopping online, this is a living creature, have a little respect and notify customers of order cancellations before it's too late.

I switched from another auto ship company mainly because of PetFlow's charity work.
Now I've been waiting a week for my food to arrive; not really their fault, but they are refusing to respond to my emails asking for a refund...

After placing my order of over $200.00 and processing my payment with the $50.00 coupon that was advertised on their website, I noticed two charges on my Pay Pal. They had split the order and not applied the $50.00. This company is horrible and if happened to my order, I am more than certain that is happening to others. Check what they charged you, they call it an error. Certainly, an error in their favor. Staying with Chewy, they are great. Petflow will never compare.

Ordered prescription pet food for dog receiving oncology treatment. Shipment was to be the same day. My account profile said shipment had been made. SIX days later I receive an email stating PetFlow is experiencing problems having the vet approve the prescription. Vet -- part of a national chain of veterinarians -- said they were never contacted. Other online pet supply company contacted the same day as PetFlow said they had not received authorization was able to ship the next day to me.

I submitted an order with a coupon code, received a confirmation email stating my order would be fulfilled from their warehouse and my credit card was charged for the order. I never heard from them again until, two weeks later, I got one of their many spam email advertisements in my inbox and remembered my order. I logged into their site where there was no record of my order. I searched and found my email receipt and inquired about my order only to have them tell me they cancelled it because the coupon code had reached its limit. They then offered to fulfill the order without the coupon code substituting one of much less value. At minimum they are a poorly operated site, at worst they are scammers. Best to just go with known legitimate sites and avoid these people like the plague.

I placed an order at PetFlow.com on Tuesday. I got an email on Wednesday explaining they were out of stock on the product they sold me. I promptly called to cancel the order. The representative on the phone explained they have half of what I ordered. I replied that I don't want half of what I ordered, so please cancel my order. This where the apologies and excuses began. I thanked the representative and ended the call. I went to PetFlow.com and attempted to use their Live Chat feature to cancel my order. More apologies and excuses. So now I am getting half of what I ordered, there's nothing I can do about it, and I can't wait to find out that their billing is as bad as... everything else.
DO NOT BUY FROM PETFLOW.COM!
THEY TAKE PAYMENT AND PRODUCE EXCUSES!
IT'S A RIP-OFF SITE!