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If I could give less stars, I would. Macy's sent my bills to the wrong address and then only called after 2 late payments were implemented. I ended up paying nearly twice the amount that I actually paid at the store and they refused to waive any late fees. The customer service agent was rude and their service and quality seems to be drastically declining as the years progress. I have been a member of Macy's for years but closed my account and will not shop there again after this.
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