Rajesh N.

Refurbished/used goods are sold as new sometimes. I have purchased a few times from the storefronts and generally products are of extremely poor quality and not worth even the low prices you pay. They will not post any negative store/product feedback online if you submit one, only the glowing ones! Misleading product descriptions and it's impossible to return items if you are not happy, they make you jump through a million hoops (photos and other uploads) and even then refuse returns! Avoid unless the deal is worth serious consideration.

Impossible to get any service on the chat line, mostly incompetent personnel who cut you off when they no longer want to explain their errors or their incompetence. Returned an online purchase, was given a partial refund, the balance was apparently (they claimed) applied to Star Reward program which was never credited! Chatted twice with CS and got no answer for the zero balance weeks after return! Going not just Kohl's way, now probably JCP way as well. Good luck!