Container Store

Unbelievable. Poor customer service.
I spend quite a bit in the last few weeks and received a notice that I was an "expert" organizer and to pick up a pick anytime before the end of the year. I just left the store. They were out of the "gift" and did not have anything substituted. That's a "member benefit"?! Spend a certain amount and they won't have what was promised according to their rewards program?

Clerks spend their time chatting with each other. Too many clerks doing nothing except walking around the store wasting time. Overpriced items and useless clerks. One clerk even sneezed all over me! I won't go back.

Purchased 3 elfa closets
Metal parts for drawers move based on a small bead. The bead falls off and drawers fall apart. Replaced multiple times
Metal bars holding up shelves bend and do not work
Reinstallation is over $400 which is based on current price.
Overall product is inferior and Container Store service has not been helpful.

The Container Store offered options via email after sending 2 messages of apology, almost from the moment I submitted the order. I followed the directions to follow up with Container Store on my "options" but cannot make contact online or by phone.

At this point, just refund my money and I'll go back to Amazon. Too bad Container Store was not able to figure out a way to sell & ship products during the SIP. Better luck for the next pandemic.

This is a very Racist company, 90 percent of the black leaders team were terminated, new management Jason, Vicky, Jess, Jack and Amber are very Racist and Bias. They treat there Minorities employees less than slaves, minorities are reprimanded harsher for the same situations and they coverup sexual harassment and does not follow their own code of conduct when it comes to Minorities. Best advice worst job ever! Don't work there.

I ordered a product Tuesday. Received in perfection condition on Saturday. Perfectly packaged. A tracking number is provided. I even chatted with both a rep at The Container Store and a shipping rep about the process since I had never used them to ship something. Both reps were easy to reach and assured me that the process would take 3-5 days. When it shipped out on Saturday, it was immediately out for delivery. The driver rang the bell and there was the package. Simple as that.
Maybe it depends on where you live as far as shipping goes, maybe it's just a bunch of angry trolls saying a bunch of false negative things about a good company, but everything went smoothly for me.
I bought a football display case which I have already used for what I needed it for. The item was wrapped to death and in a study box. Kudos to TCS and I would use them again.

I placed an order online and got the confirmation via email. Weeks went by and the shipment notice. I called, and called and called with no response. Sent an email with no reply. Kept calling and the rep told me they were out of stock when I ordered - why wasn't I notified then - and could expect the items to arrive 2 months later. I told her I knew it wasn't her fault but I didn't think I'd ever order from container store again. She said don't then - then hung up on me!

I have shopped The Container Store often and have always walked away very pleased with the products that I had bought, They often have had items that I haven't found in other stores. And, yes, I agree with others, that you probably could get most products in many of the box stores cheaper. That is the main reason that I hesitated to give this store 5 stars.

I came to NJ on holiday and went to the container store with mi sis! We had a wonderful experience! We absolutely LOVE DINA! She was so pleasant and patient and polite! She made our experience the absolute best eva! Also the store was so clean and amazingly organized! Also DINA assisted with our reward discounts and assisted mi sis in signing up for her own discount coupons! Over all we absolutely loved it! Thank you so much DINA and the NJ container store for making such an amazing experience on our holiday from the UK! Cheers!

I had a ladder I purchased from another state. The manager was gracious, helpful and exchanged it without any hassle. The sales person was very knowledgeable about solutions to some organizational issues I had in our new condo with smaller spaces. Even though I went looking for something cheap I ended up taking her recommendations and truly appreciated the advice on putting it together so I didn't struggle with it. Great team at the Orlando location! Worth the drive.

The Container Store is not a safe place to shop online. They will not provide a refund for items that were never shipped, I had to dispute the charge with my credit card company. They tried to ship the same package twice and it was never sent. Customer service just says "it shipped", but the shipping company site clearly says it hasn't. This has been such a waste of time.

We bought an Elfa Closet system and had it installed by the store. Sharona was extremely helpful. She understood our needs, was very knowledgeable and fun to work with. Installation went very well.

Have you been scammed by fake websites, and don't know what to do or who to turn to for help? I have also been a victim of fake website my scammers. Affliz at Tutanota,. C o m,. They were so helpful FTC was able to trace theirs fake website. They are true masters of dealing with all type of websites. Fake Shopping website,Fake pet website, fake shipping, fake farming machinery websites Etc...

No mask signs on doors or front window, and yet, I was verbally accosted by the person working the cash register. Then while checking out I had to remove my mask for my phones facial recognition, and the guy acted like I had the plague. I assured him that I had been vaccinated and asked him if he had, he replied "No". If you work with the public and you are hyper paranoid to the point of rudeness, GET THE VACCINE! And, if the Container Sore has a policy, put a damn sign up!

This was my first time placing an order with the Container Store. I was having trouble with my iPad so decided to call customer service and order over the phone. I spoke with an associate (David) who could not have been more helpful, articulate, and pleasant - my best customer service experience ever. My package arrived as scheduled, very carefully packed, exactly as advertised, and the excellent quality I was hoping for. I could not be happier!

I ordered two lidded plastic containers. First, they were delayed and took twice as long to arrive. They also shipped them in a box that fit them perfectly leaving no room for bubble wrap. Because of this they both came broken. I called and explained what happened. They shipped me out two new containers, and they boxed them the same way. One of the containers was intact but the other was not. I called and instead of fixing their error, they would only give me the option of driving an hour to reach one of their stores or a refund. All because they are too stupid to properly box items when shipping. Instead of fixing their system they choose to lose a customer. Stupid! If I could give zero stars I would!

Has so much great product just prices are not the best. Workers are good and very helpful unlike many other stores

AVOID! I ordered and PAID IN FULL for a container in Oct 2020 – I received an email from THEIR representative it would be 2 weeks for delivery. After 8 months of the hassle calling them and me plowing the snow being prepared for delivery – they told me they wouldn't deliver the container unless the price came down lower than what I paid. I finally requested a refund.

We decided to call the Container Store and try their design services which are free. A time was scheduled for a digital meeting and we received an email with instructions on how to connect. Prior to the meeting we were instructed as to how to measure the space and where to send the measurements which we wrote on a form provided by the Container Store. At the appointed time we clicked on the link and waited a short time before Natalie connected and introduced herself. The session began with Natalie asking questions as to the scope of the work which entailed the design for elements to be installed in small "His" and "Her" walk-in closets. After the face to face discussion the screen changed to a graphic design tool and we were able to watch as Natalie began the process by placing various elements in the first closet based on our discussion. She was obviously well trained as a customer consultant and also had a thorough knowledge of the use of the design software. The elements being placed were shoe draws, short and long hanging spaces, ventilated shelving and ventilated drawers. It was very helpful to play "what if" by trying various elements in different spaces. It took Natalie about 3 to 4 seconds to make any change we wanted to try. After completing the first closet we repeated the process for the second closet. After about an hour we were satisfied with the design and decided to move forward with an order. The total price was $5000 less than the Home Depot bid. All of our elements were delivered over a three week period and we received deliveries from FedX and USPS every two or three days. After the final delivery we opened all boxes and inventoried items based on package slips and the original bill and every thing was there. I was satisfied with the quality. The bottom of one draw had been crushed. I called customer service and the hold time was less than 45 seconds. The new drawer was delivered in four days. I installed the elements myself and found the instructions clear and straight forward. During the installation process I discovered that three standards were five inches too long due to my error in measuring. I decided to cut them down to size. After cutting the first standard I noticed that I cut the excess off the wrong end which rendered this standard unusable. I called customer service again and the hold time was less than 20 seconds. The agent informed me that "these things happen" and said he would send, at no charge, a new standard cut to the correct length. I would order from the Container store again and I will also recommend The Container Store to my family and friends.

On 5//8 I ordered 2 OXO dish mats from the Costa Mesa, Ca container store. The email stated there were 3 in stock and I ordered 2. The mail also stated the items would be available for pick up on 5/8 but I never got a confirmation. I called and they could not even find the order number. I called the number on my order and called today. They finallly said, the product is on backorder. This is entirely poor communcation or lack thereof. I have canceled the order and will go directly to OXO.

Doesn't matter if you order for pickup or delivery or if you just want to make sure the item is in stock before you head to the store. Doesn't matter which location either. I'm in LA so there are 3 stores within about 10 miles from home. Same story every time. If I order online for pickup I get confirmation then get to the store it's15 minutes waiting for the bumbling fools "in the back" to bring it out. There were a couple of times they couldn't even find the item because it was actually sold out despite confirming my order.

Other times, I've checked stock online first just to make sure they actually have what I want before heading to the store. Get there and it's not on the shelf. So then 15 minutes wasted trying to get someone to go "to the back" and find it. Sometimes they find it and sometimes it's actually out of stock. Sometimes they don't even know what I'm talking about. Can't pull up the website and show them because zero cell service in 2 of my 3 stores. Gotta step outside for reception. What's up with that?

Once I ordered 4 of same item for delivery and received each one packed separately in 4 different boxes, each box stuffed with packing materials despite each box was large enough to easily hold everything together. Other items in same order were also shipped separately in huge boxes with way too much packaging and received a week beyond the estimated delivery date.

Their cashiers are either rude or incompetent as often as not.

I've dropped a lot of money on their overpriced products. I'm over it. Same or similar products are easily available at Target or Amazon...usally for less money and always without all the hassle.

I ordered online from The Container Store a month ago and the box came a few days ago. Longer than I expected but I was fine with waiting.

HOWEVER, the box came beaten up and dented, it looked like it had come apart during shipping. Two of the items were missing and the other three were dented & scratched. I've emailed them & called customer service multiple times with no response. The products aren't cheap and I want my money back.

I recieved my order of acrylic drawers and half the rubber stoppers were missing or had come off. Not only that, one of them was badly scratched up to the point of looking stained. I posted the review and they 'moderated' it meaning they did not allow it to post because "it did not meet website guidelines". Basically they filter out negative reviews about their horrible quality control so that people will be oblivious and only see good reviews. Very dishonest site. I have attached a picture of the review.