My experience with addison was terrible. The company tells you that there will be a tracking number provided for the item. The only way to get a tracking number is if you call multiple times. They offer free shipping, where they state the item will be brought into your home. On the day of delivery I was called and told the item will be left in front of my home and if I want to have it brought inside it would cost over $500. The item was an entertainment center which weighed over 400lbs. I ended up having the item delivered in front of my home and I paid movers $200 to bring the item into my home. When I called the company about this, they said I was told it would be left outside my home, This was not true. My invoice states Free shipping with white glove delivery. It was a very unpleasant experience. I will certainly never use them again.
What is negative five stars the answer is shopping with the addison collection. I ordered a brown signed pleather guitar shaped handbag, and was sent a black bag with a Christmas tree on it. Yes guitars look just like Christmas trees in addison world. After many many many e-mails and even more calls I received a damaged defective guitar bag which I promptly returned. The replacement for the guitar bag was sent to me- which happened to be the very same bag I returned. I inserted a note in the hole in the bag and received the same poorly glued bag with a gaping hole of missing glue and got both the defective bag and the note back. I don't think they even opened the box just put a new label on the box I returned and sent the very box and defective item right back to me. The owner seemed to be on the grift and was not concerned when he charged me a 25.00 restocking fee for an item never restocked and sent back to me after I returned it. He said he sold the defective bag to someone else- he must have glued it up his self before pawning it off on another customer. the guitar bag was not fit for sale and should have been returned to the manufacture. I will never shopped with this rotten site as the owner will attempt to steal money via bogus fees.
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