Addison Collection has a consumer rating of 2.92 stars from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. Addison Collection also ranks 138th among Handbags sites. The most common issues with Addison Collection are around shipping times, which tend to take longer than expected by some customers.View ratings trends
I received a product from the Addison Collection. It was beautiful, but there was a defect on it. They responded to every email I sent them during the return process, and immediately sent a return label and replacement. This is a great company. I haven't written a lot of reviews, but in light of the negative reviews they have received, I just had to write this because my situation was one that tested their customer service during the rush of the holiday season. They are responsive, fast to ship, fast to ship the replacement, and professional/courteous during the process.See positive reviews
My experience with addison was terrible. The company tells you that there will be a tracking number provided for the item. The only way to get a tracking number is if you call multiple times. They offer free shipping, where they state the item will be brought into your home. On the day of delivery I was called and told the item will be left in front of my home and if I want to have it brought inside it would cost over $500. The item was an entertainment center which weighed over 400lbs. I ended up having the item delivered in front of my home and I paid movers $200 to bring the item into my home. When I called the company about this, they said I was told it would be left outside my home, This was not true. My invoice states Free shipping with white glove delivery. It was a very unpleasant experience. I will certainly never use them again.See critical reviews
The Addison Collection: A Unique Store featuring Olivia Riegel, Daum, Michael Aram, Erimish, Mary Frances, Beatriz Ball, and Annieglass.
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