Jennifer S.

I received a product from the Addison Collection. It was beautiful, but there was a defect on it. They responded to every email I sent them during the return process, and immediately sent a return label and replacement. This is a great company. I haven't written a lot of reviews, but in light of the negative reviews they have received, I just had to write this because my situation was one that tested their customer service during the rush of the holiday season. They are responsive, fast to ship, fast to ship the replacement, and professional/courteous during the process.