Online Businesses Reviewed on Sitejabber for "prim" to "prin"

Good day. We apologize for any inconvenience that you might be having on the site. If you would like to email or call us the info is as follows, mail@princereigns.com or call 1866-PRINCE 4. Please free to email us any questions or concerns that you might have and we will be more than happy to assist you with your order. We are here to help you and I assure you that a conformation of the tracking went out with your order. Might be in your spam folder.

You've only got to look at the dozens of other negative reviews that this guy has posted on here to come to the conclusion that he has a very large chip on his shoulder. It seems he has a major problem with call centre operatives and banks and his review of Alpro milk is simply classic!

Anyway, just for clarification, I have put forward our side of the story for readers to make up their own minds:

The reason our web server blocked Mister P's access to our site was because it detected that he was using an anonymous Dark Web browser called Tor. This is the browser of choice for criminals, fraudsters, cyber attackers and worse and is considered by our firewall to be a threat to the security of our systems. Many other organisations take this view and also block Tor.

Somehow, he managed to place an order before the threat was detected and it was only the final payment confirmation page that got blocked. However, we immediately sent two confirmation of payment emails, one from us and one from SagePay who securely process our online payments.
His order was placed at 12:31 on 27/2/20 and was promptly processed and dispatched at 15:06 on the same day. Another email confirming dispatch was sent to him at this time.

His rather arrogantly worded email requesting to cancel his order was not sent to us until 19 hours after it had been dispatched so at this point we tried to contact him by phone without success. Having failed to get through by phone, we replied to his email which he had sent using a throw-away anonymous email address that in his own words "does not have reply features". Our email explained that a full refund would be issued on the condition that he returned the unwanted item to us. To date, we have not received it.
If he has indeed sent the item back to us as he claims then I suggest that he contacts his courier company to track the package or provide him with evidence of delivery. If you did not use a trackable service then he should at least have some sort of proof of postage that can be used to claim compensation from his service provider. We will be happy to declare that the item has not been received by us.

So, which version of events are readers to believe? That of a trusted family run business that has been trading openly online for over 20 years or the claims of Mister P the serial complainer who hides anonymously behind the Dark Web and throw-away email addresses?