Becky V.

I am extremely disappointed and frustrated by the lack of accountability of the managers at pottery barn. After specifically asking them NOT to call my fiance's aunt about towels from a wedding registry gift return they left TWO voicemails about wanting to return the gift. She was very confused and upset with us that we wouldn't reach out to her and she had to hear about it from the Pottery Barn team. When calling Pottery Barn to let them know of the huge issue they created in our family they had no regard. This is now going to be a very uncomfortable situation for months/years and it was all because an issue they made. Mistakes happen but at the end of the day, the customer service leadership needs to take accountability and understand THEY put us in this situation. Even when explaining the situation all they could say was 30% off is a huge discount. In reality it is NOT - this would not have been a problem if they would have been more detailed. The women I spoke with also had ZERO empathy and understanding for the faux pas the company created. I will not be shopping here, well as letting friends and family know of the terrible service.

**the first customer service reps I talked to were very considerate and kind - this is a review of the leadership/managers of pottery barn only.