Postnord

Postnord sent my parcel to the wrong place ON 3 YES 3 occasions. IT IS A LOUSY SERVICE
The are the Worst in Europe DO NOT USE THEM.

Över 1 veckas försening trots upprepade samtal till Postnord
Beställde hemleverans av ett paket som skulle levereras av postnord, skulle kommit Fredag för en vecka sedan. Fick sms att det blivit försenat. Ringer postnord på Måndagen efter helgen, gör en ny beställning och blev informerad att det skulle komma på Tisdagen mellan 12-16, kommer inget paket. Inga sms, ingenting. Ringer postnord igen och blir informerad om att det nu kommer skickas till ett utlämningsställe som vi kommit överens om. Det skulle vara där på Torsdag. Idag, Fredag, 1 vecka senare, har det fortfarande inte kommit. Ringer Postnord igen bara för att bli informerad om att paketet nu ligger på deras distributionscenter 1 timme bort. Eran oprofessionella hantering är fenomenal

Worst company ever.
You can't reach them. They only have a useless chatbot, which has a limited number of options to ask.
When it asks you to transfer you to a real person, that person replies after a day, and his second message is "Since you havent replied I will have to close the chat", one minute after his first message.

They couldn't find me at my place(or at least thats what they say), so instead of drop the package in the nearest kiosk/parcel shop, they decided to send the parcel back to Germany.
In general, it's the worst company ever.

I would give -3 stars, but unfortunately, 1 is the minimum.

Lost my parcel to Poland, didn't refund anything as they told me that wrong service was selected, even though that service was recommended in the post office departement. Terrrible-terrible service. Sending something through PostNord is like throwing it away.

A lot of delay on International parcels, and the worst that it's too expensive. I advise people to pay a little more and send your International packages with International companies.
My parcel is in the depot for 7 days

Out of 8 packages I ordered in Sweden Postnord was not able to deliver a single one to my door. I have to get it myself at the post office in ~10 min walking distance. Also it takes about 5-7 days until it is ready for pickup.

They failed to deliver in December 2023 and January 2024 half of my Christmas presents.

Do NOT trust them for important documents or important mail. They sent my mails to a nearby convenience store, did NOT send me the notification to go pick it up and after 6 days they returned everything.

Postnord does NOT deliver! It's a gamble, if you're feeling lucky give it a try. You might get your package, or you might not.

Beware of PostNord: A Cautionary Tale of Deception and Lost Trust

I feel compelled to share my terrible experience with PostNord to warn others about their dishonest practices. I trusted them with something valuable—a mobile phone I was sending to the UK. They insisted I purchase insurance, promising protection in case anything happened. Little did I know, this was the beginning of a nightmare.

Two months later, my phone mysteriously disappeared. I reached out to PostNord, hoping they would honor the insurance I paid for. Instead, they refused to compensate me, citing a policy that my phone's value exceeded their insurance limits. This crucial detail was conveniently withheld when they convinced me to buy their so-called "protection."

This feels like a scam. They lured me into paying extra for insurance and then turned their backs when it was time to take responsibility. It's not just about the lost phone—it's about the betrayal of trust and the dishonest business practices.

I urge everyone to avoid using PostNord. Their promises of security are empty, and their customer service is non-existent when it matters most. Don't make the same mistake I did—protect yourself and your valuables by choosing a more reliable service.

"I paid for home delivery and provided all the information they requested. The driver called me to confirm if I was home and said 'see you soon' after I affirmed. However, he didn't come and instead, left the delivery for collection at a parcel shop. I spoke with customer support, who apologized and said they would fix it. The following day, the delivery was still ready for pickup. Customer support informed me that the driver's company did not respond to the request to rectify the situation. After a formal complaint, they simply stated there was nothing they could do about it, even though the person I spoke with on the phone agreed that I was completely right, and acknowledged that the driver had been very unprofessional, for which she was very sorry.

They have stopped my shipping for 3 days now since March 10th, I have been calling them for help and every day they are lying to me that I will get an update but it still hasn't happened, I don't know where I can call to fix this problem or who to contact?! I will never use their services again

$#*!tiest company lost or stollen package after 3 days in swedish teritory. They don t want to recognise the fact that the package is lost and they offer $#*! compensation only for the purchase of delivery not for the value of the package. Worst company ever for delivery. You can just throw your package in the river it s safer to get to destination.

I sent a package from Denmark to Finland. The employees at Føtex Postnord station in Esbjerg printed and placed the wrong label on the package and therefore my package was sent to a completely different address with a different sender. I have submitted several complaints on the Postnord website with no replies.

How is it possible that Postnord is aware that the package is going to the wrong address, and they are not able to stop the package from being delivered or they cannot ask the receiver to return the package? In addition, Postnord does not do reply to several on my complaints and does nothing, even though they are aware of the situation and the sending Postnord station has recognized the they made a mistake.

How is it possible that the sender and receiver can track the package but it is not possible to return the package when a mistake has been made?

My parcel has been sitting somewhere "in the country" for 10 days but where? So get this - their customer service number (in Finland) is OUT-OF-SERVICE! That's right - an "international organisation" who handle, e.g. Fed-Ex deliveries in Finland - do not have a functioning customer service helpline. What kind of cr@p is this? Worst mail service in the world - do not use under any circumstances.

This is probably the worst rated company in Norway, with good reason. Buying stuff on the Internet you should always check if they use this company for their logistics, if they do call on going by there! Completely irresponsible, no structure, very poor customer care, still has never delivered on time. The even claimed that we had change things on the website to delay the delivery, just so that they themselves would not be held accountable for missing out on a delivery on the day. Customer care is lying you in the face, and when caught - hang up. Seriously, stay away!

Postnord is extremely unprofessional, unreliable and they are thieves. I have asked my family abroad to stop sending me care packages as i will be charged a ridiculous fee to collect them, even though they are clearly marked as a gift. Other times i have received no notifications that a parcel has arrived at the pick up point only to be sent all the way back to Australia. The incompetence of this company is astounding. Avoid like the plague.

They don't deliver and don't even bother informing the recipient! When contacting the customer service (searching for the missing package), they seem completely unashamed and even getting rude. They reckon the recipient should just "go with it", accepting the situation, waiting and hoping the package will arrive some day...

I can't believe this company is still being contracted when there are new, trustworthy delivery companies with modern processing and nice attitude!

From now and forward, I will avoid ordering from any company that only give me the alternative "Postnord" for home delivery. It's just not working out.

Bad customer service. Bad deliveries, taking parcels to god knows where. Takes no responsibility for their actions and just ignores their customers, or people forced to be without their own choice when receiving parcels.

I've had several packets that were perfectly correctly addressed and customs slips filled in but were rejected and returned and now most of them have been lost, all this has started from Feb 2021. I have written many times and filed several complaints but receive only a usual standard answer, which does not address the issue. I hope konsumverket does something about this and takes Post Nord to task for their incompetence!

PostNord is worst carrier ever - try to avoid using them. I have a parcel still waiting in customs and it has been for more than a month now. I call and contact them every day, but they cannot help me. Very dissapointed indeed.