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JomaShopReviews 6,565

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
639
value
675
shipping
678
returns
328
quality
660
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Georgia
1 review
0 helpful votes
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Review on cologne I bought
January 8, 2026

Bought 3 colognes from yall all came in good condition, good price, and shipped reasonable time last time came faster but was still not bad wait.

Date of experience: January 2, 2026
KR
1 review
0 helpful votes
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I made a purchase through Jomashop with order number M40AH0V2. I was able to buy the luxury fragrance I wanted at a very reasonable price compared to the market price.
Since Jomashop is a well-established retailer, I felt reassured and didn't have to worry about purchasing a counterfeit product. Their customer service was friendly, and it was easy to contact the support team whenever needed.
Highly recommended!

Date of experience: January 9, 2026
Maine
1 review
0 helpful votes
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I've been using Jomashop for about 2 years now to purchase fragrances. My latest order number was M40AH88S. In my experience, you get the best discount at Jomashop while ensuring your product is authentic. Shipping is fairly good. Some products may take a bit to be shipped, but Jomeshop provides adequate notice prior to placing an order.

Date of experience: January 8, 2026
South Africa
1 review
0 helpful votes
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Excellent experience
January 8, 2026

Used Jomashop for the very first time in November 2025. My experience was flawless. The prices I got my items were unmatched by all the other stores I checked. The delivery was super quick.

My experience was so good, I had to come back to make more purchases in December.

They were helpful when I needed a commercial invoice for customs also. (Thanks Aleeya)

Great discounts and great service.

Date of experience: November 26, 2025
DO
1 review
0 helpful votes
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It offers the best shopping experience; it's super secure. From my first purchase to my last, I never had any problems. Plus, they keep you updated on your shipment until you receive it, without any waste. I recommend it 100%.

Date of experience: January 7, 2026
Pennsylvania
1 review
0 helpful votes
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Mohammad's Jomashop Review
January 6, 2026

I've had a great experience buying fragrances off of Jomashop. They almost always have the best prices and ship pretty fast. M40AGULS

Date of experience: January 7, 2026
Louisiana
1 review
0 helpful votes
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Great quality poor shipping
January 6, 2026

I already wrote a review im just adding the order number now M40AGHFC

Date of experience: January 6, 2026
Nicaragua
1 review
0 helpful votes
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Excelente compra
January 6, 2026

M40AFCW4
Me encantò el perfume, el envío fue bastante rápido!

Date of experience: January 6, 2026
District of Columbia
1 review
0 helpful votes
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I recently purchased a Tissot PRX Powermatic 80 from Jomashop and had an excellent experience. The price was very competitive compared to authorized retailers, and the website was easy to navigate with clear product details. Shipping was fast and the watch arrived well-packaged and exactly as described. Overall, a smooth and reliable buying experience—I would not hesitate to purchase from Jomashop again.

Date of experience: January 5, 2026
Virginia
1 review
0 helpful votes
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Love it and trust everything that I got is real quality that is why I will still coming to you site to purchase and get great information about all products I am looking to buy thanks you

Date of experience: January 3, 2026
Haiti
1 review
0 helpful votes
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Finest fragrance on the market
January 2, 2026

At first I was pretty unsure of the service quality but since using jomashop I can tell they're pretty much among the best fragrance discounters

Date of experience: January 2, 2026
Georgia
1 review
0 helpful votes
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RELIABITY IS EVERYTHING
January 2, 2026

Jomashop has never failed to fill an order promptly, communicate consistantly, and stand behind their products. These days that level of reliability is especially refreshing. Great products, amazing selection, careful packaging and good communication. I couldn't ask for more.

Date of experience: January 2, 2026
Idaho
1 review
0 helpful votes
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Shipping times are terrible
January 2, 2026

They ship so slowly and have over an hour wait time to talk to a customer service rep. I don't recommend this company if you care about customer service.

Date of experience: January 2, 2026
Colorado
1 review
0 helpful votes
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Great Customer Service
January 2, 2026

I ordered 3 fragrances. Two of them shipped decently quick and were delivered as expected. Good quality, no issues. The third one was taking a little while longer to deliver and I had not received any tracking updates in several days. I contacted Jomashop and through my Extend package protection they sent the last fragrance with overnight/next day shipping and refunded me the cost of that one fragrance. I could not ask for better customer service as a resolution to this issue. I will stick with Jomashop for my fragrance needs.

Date of experience: January 2, 2026
Texas
1 review
0 helpful votes
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Swift and quality experience, no complaints. I received my fragrance in a timely manner (5 days) and was able to track it during its entire shipping process.
M40ADQDY

Date of experience: November 22, 2025
Massachusetts
1 review
0 helpful votes
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The best and super serve
January 1, 2026

I bought many perfumes from Jomashop. It was great. I liked. Every items were authentic and quality. Thanks for giving us that opportunity.

Date of experience: January 1, 2026
Philippines
1 review
0 helpful votes
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Defective watch
December 31, 2025

Watch defective. Also refund policy also meant you have to pay for shipping if you don't like the watch.

Date of experience: January 1, 2026
Arizona
1 review
0 helpful votes
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Great prices
December 31, 2025

I've shopped with JOMASHOP a few times in the past for watches. They always have better prices.
The shopping experience is easy and the watches were quickly shipped. I think the flat rate shipping cost is a nice idea too.

Date of experience: December 31, 2025
Oklahoma
1 review
0 helpful votes
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Excellent smell
December 30, 2025

I enjoy the smell and prices of the colognes I bought. I've been getting alot of compliments from people saying i smell good 👀.

Date of experience: December 30, 2025
South Carolina
1 review
0 helpful votes
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Excellent company to do business
December 29, 2025

I have made multiple purchases this year and I must compliment your personel and your selection of men's watches.

Date of experience: December 29, 2025

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+207