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JomaShopReviews 6,429

4.7

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JomaShop Reviews Summary

Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.

This summary is generated by AI, based on text from customer reviews

service
627
value
661
shipping
664
returns
321
quality
647
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Guatemala
1 review
0 helpful votes
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Excellent service
November 6, 2025

The purchase was very easy to make, the shipping was efficient and fast, the products are of excellent quality and as described. 100% recommended.

Date of experience: November 6, 2025
New York
1 review
0 helpful votes
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My Go-To Online Fragrance Shop!
November 6, 2025

I recently ordered Flowerbomb Nectar by Viktor & Rolf (Order #M409R0PM)from Jomashop because I ran out of my original bottle, and I was very pleased with my shopping experience. The shipping was fast and the fragrance was the exact same as the one I purchased from the fragrance brand's website. I've been shopping with Jomashop for over a year now and all of the fragrances have been authentic and at bargain prices. I'll continue to be a customer!

Date of experience: September 26, 2025
California
1 review
0 helpful votes
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M409RS8A Jomashop Review
November 5, 2025

Everything is well priced, just shipping is very random sometimes fast/slow.

Date of experience: November 5, 2025
New Jersey
1 review
0 helpful votes
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Great place to buy watches.
November 4, 2025

Jomashop has been my go-to place for all of my Watches and colognes. They have a nice variety of both, and the prices are the lowest around. Customer service is good. I recommend Jomashop to anyone who wants a good deal.

Date of experience: November 4, 2025
KR
1 review
0 helpful votes
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Amazing experience
November 3, 2025

I received an international delivery in matter of couple days.
Fast and the packaging was spot on.
Looking forward to my next purchase...

Date of experience: November 4, 2025
DO
1 review
0 helpful votes
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M409R4GU

Grateful for the Quality and Authenticity – Jomashop Never Disappoints: I want to sincerely thank Jomashop for the excellent service and authenticity they've shown in every order I've placed. Every perfume I've received from them has been completely original, sealed, and in perfect condition. You can truly feel the quality from the first spray.

I've been using their fragrances daily — at work, during my master's classes, and even when I'm out with my girlfriend or meeting new people. The compliments I get are constant. People ask what I'm wearing, and it always gives me that extra confidence and elegance that makes a difference in my professional and personal life.

Finding a store that delivers authentic products consistently is not easy, especially online, but Jomashop has earned my full trust. Their prices are fair, the shipping is reliable, and the customer service is always helpful and respectful.

I honestly recommend Jomashop to anyone who values authenticity and wants to look and feel their best. For me, it's not just a store — it's become part of my lifestyle. Thank you again, Jomashop, for the quality, trust, and professionalism you offer. You've definitely gained a loyal customer.

Date of experience: November 3, 2025
Alabama
1 review
0 helpful votes
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Amazing!
November 3, 2025

This was my first time purchasing from jomashop & i must say i am impressed! Authentic & great bang for your buck… My only regret is that i didnt know about Jomashop sooner.

Date of experience: November 3, 2025
Colorado
1 review
0 helpful votes
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Great selection, prices, and service
October 31, 2025

I've purchased timepieces and colognes from JomaShop and found the quality and prices are excellent. Shipping was fast and problem-free. Will definitely purchase from there again.

Date of experience: September 19, 2025
New York
1 review
0 helpful votes
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I'll be honest, I was a little skeptical about ordering from Jomashop at first because of some of the things I saw on TikTok. But after giving them a try, I can confidently say they're 100% legit! My orders always arrive quickly, packaged securely, and in mint condition every time. Their selection of fragrances is huge, and they often have great deals or coupons, which is a big plus. I've never had a single issue with them definitely my go to site for fragrances now. Order #: M409QAAE

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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Unprofessional, and Zero Respect for Customers
September 2, 2025

I cannot overstate how angry and frustrated I am with Jomashop. I ordered two perfumes on August 14th. One shipped normally, but the second one was delayed. Because it was meant to be a time-sensitive gift, I specifically called on August 18th and paid an extra $14.99 for expedited 2-day shipping. Their agent confirmed it. I even called again before it shipped, and they confirmed AGAIN that it was set for expedited delivery. Guess what? They lied. They shipped it UPS Ground anyway. The package was scheduled to arrive September 2nd, which made it completely useless for my deadline. I basically paid extra money for NOTHING. This is fraudulent and dishonest business practice. When I tried to fix this, I was bounced between clueless reps who had no authority, and a so-called "supervisor" named Jordi who promised to call me back. He never did. Not once. I wasted HOURS on hold, being lied to, brushed off, and treated like my problem didn't matter. By the time it arrived, the gift occasion was ruined. Their only "solution"? A useless "you can return it" and a promise that maybe I'd see my $14.99 back in 5–7 business days. Absolutely insulting. This company is unprofessional, dishonest, and has no respect for their customers' time or money. They failed to deliver the service I paid for, they failed to communicate honestly, and they failed to take responsibility. I will NEVER shop with Jomashop again. If you value reliability, customer service, or basic human decency—stay away.

Date of experience: September 2, 2025
Romania
1 review
0 helpful votes
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I placed an order for a watch on Jomashop.com on July 15th and paid in full, including customs duties and VAT. The estimated delivery time was 10 business days, yet the item never arrived. After multiple interactions with customer service representatives (Regine and James), I was repeatedly asked to "be patient." After 20 days, I submitted several refund requests, but received no response whatsoever. It has now been 40 days with no product and no refund. This level of service is unacceptable and highly unprofessional. I strongly advise others to think twice before purchasing from this company.

Date of experience: July 15, 2025
Georgia
1 review
0 helpful votes
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We ordered a luxury watch from Jomashop as a special gift, and it arrived damaged right out of the box. The damage was immediately visible, and we never removed any tags or attempted to wear or fix the watch. We carefully placed it back in the original packaging and returned it right away.
Despite doing everything by the book, Jomashop refused to take responsibility. They claimed the watch wasn't returned in original condition — a false accusation! Their customer service was completely unhelpful, and we were left with an incomplete refund for a product that was defective from the start. We are missing $380.
This experience was incredibly frustrating and disappointing. If you're considering buying something valuable from Jomashop, be aware: if something goes wrong, they will not back you up. We will not be purchasing from them again.

Date of experience: July 25, 2025
California
1 review
0 helpful votes
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Great deals Great experience
July 23, 2025

When I first bought from Jomashop my experience was as wonderful. Shipping was quick and reliable. Prices was perfect and reasonable. I would definitely shop here again. Order number M408M4RD

Date of experience: July 23, 2025
Alaska
1 review
0 helpful votes
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Tissot Time
July 23, 2025

I've purchased several watches from Jomashop. This time I went for the Tissot Chemin des Tourelles automatic blue dial men's watch (M408MHG3). Jomashop ALWAYS has the best deals and it's where I always end up purchasing. Communication is great. Shipping is quick. I am happy every time. Do yourself a favor and buy your watches from Jomashop.com. You won't regret it.

Date of experience: July 23, 2025
California
1 review
0 helpful votes
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This was my first time buying off of Jomashop, the colognes I got were legit, I ran the numbers through a batch code website and found they were just old dead stock fragrance but still very legit. I

Date of experience: June 9, 2025
New Jersey
1 review
0 helpful votes
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Will Be Back
July 22, 2025

Found a watch I was looking for at a price I could not refuse. Shipping was fast, too, which means they're on top of things! Will definitely be back when I'm in the market again.
Order no. M408M713

Date of experience: June 14, 2025
Virginia
2 reviews
0 helpful votes
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Top Teir Products & Savings
July 22, 2025

Since discovering Jomashop I've made several purchases and have been pleased with every one! It's a great place to find designer styles at reasonable prices for the entire family! The sales are amazing and I look forward to receiving email notifications. Highly recommend!

Date of experience: July 22, 2025
Illinois
1 review
0 helpful votes
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Personal experience and opinion
July 22, 2025

This is exceptional value for an exquisite range of fragrances. The packaging is secure and meticulously designed, exuding a level of cleanliness and elegance that sets it apart from other brands. I wholeheartedly recommend this product to anyone seeking a remarkable scent experience.

Date of experience: July 22, 2025
Florida
1 review
0 helpful votes
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Best deals out there- M408L2W7
July 22, 2025

Honestly its like one of those places you order from and forget because you know in afew days you are about to recieve some great quality items

Date of experience: July 22, 2025
California
1 review
0 helpful votes
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Quick Work Trip
July 22, 2025

This is my first time ordering from Jomashop. It was easy to locate the item I was looking for, select the proper size that I desired, and enter in all of my necessary shipping information. They did not let me down. I was on a quick one week work trip, and the item was delivered within a few days on a rush delivery. Upon receipt of the giardini di toscana, cologne, discreetly, packaged and undamaged I was sold. I have roughly 5 more orders in the queue as soon as one scent is returned back to the lineup - I will for sure be using Jomashop again. Order: M408LWBX

Date of experience: July 22, 2025

From the business

Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...


jomashop.com
Founded in 1999
Brooklyn, NY, United States
+207