I purchased a replacement strap and received very fast thats why i gave 2 stars just for that . Otherwise the strap was a very cheap item and contacted with customer service and didn't receive any response . They sent an automatic message that they received the email. Anyway i was not planning to return the item cause it is a very cheap item $18 and but at least has been expecting a contact asking if anything they can do. So basically i returned it and now since 2 days waiting my refund. Webside is ok to use . Easy to mavigate and i know watches are extremely high quality. But they have a very poor customer service and support. You can find better prices also at local authorized dealers . Such as macys , nordsrom.